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SVS03

OnStar’s Public Safety Outreach . 2008. Special Edition To instruct PSAPs in New Jersey on how OnStar will provide their service to the statewide 9-1-1 network. SVS03. OnStar and the Public Safety Community. OnStar services began in 1996 Real-world validation

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SVS03

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  1. OnStar’s Public Safety Outreach 2008 Special Edition To instruct PSAPs in New Jersey on how OnStar will provide their service to the statewide 9-1-1 network SVS03

  2. OnStar and the Public Safety Community • OnStar services began in 1996 • Real-world validation • More than 80,000 Automatic Crash Responses and 35,000 Stolen Vehicle Location requests to date • OnStar has developed quickly, primary focus includes: • Enhanced OnStar safety and security services • Improved Public Safety interfaces and operational effectiveness • Multiple language and TTY capabilities

  3. A Month in the Life of OnStar Automatic Crash Response 2,300 / Month Emergency Services 11,000 / Month Good Samaritan 6,000 / Month Stolen Vehicle Location Assistance 700 / Month Remote Unlock65,000/Month Roadside Assistance 33,000 / Month OnStar Vehicle Diagnostics >2.7 Million Emails sent (Jan ’08) Remote Diagnostics (on demand) 71,000 / Month Turn-by-Turn Routes Delivered 560,000 / Month OnStar Hands-Free Calling > 30 Million Minutes/Month One Very Hardworking Button 88 Million Cumulative Service Interactions Monthly average (Dec 07 - Feb 08)

  4. OnStar Today • Easy to use three button system, fully integrated, no phones or docking stations needed, always on • More than 5 million Subscribers • 88 million subscriber interactions to date • Standard equipment on most GM Cars, Trucks and SUVs • OnStar services are available in the U.S. and Canada

  5. OnStar – How It Works OnStar Call Center Advisor Application Features GPS Satellites • GPS positioning • Vehicle integrated hardware and sensors • Three Button Assembly • Vehicle Communication Integration Module • External GPS and Cellular Antenna • In-Vehicle Sound System • Microphone • Cellular wireless connectivity • Voice and data connectivity • Live Advisors 24x7, 365 d/yr National Cellular Network

  6. OnStar – How It Works OnStar Call Center Advisor Application

  7. OnStar – How It Works OnStar Call Center Advisor Application PSAP • Call Center routes through VoIP service provider to N.J. 9-1-1 network to deliver call to correct PSAP New Jersey 9-1-1 Network

  8. Automatic Crash Response OnStar Emergency Services

  9. OnStar Emergency Services • Personal In-Vehicle Emergencies • Medical Problems of All Types • Routes to Hospitals and Other Service Points • Good Samaritan Calls • Vehicle crashes • Road hazards • Criminal activity • AMBER AlertInformation • Linked with National Center for Missing and Exploited Children • More than 5 Million Subscribers with eyes on the Road

  10. OnStar Automatic Crash Response • ACR Sensors provide critical crash data that can be passed along to help you better understand the crash • Location • Air bag deployment • Direction of impact force • Delta V • Multiple severe impacts • Rollover (phasing-in) • TIP: • Be sure to ask the OnStar Advisor if crash details are available!

  11. Automatic Crash Response OnStar Emergency Services How the call will appear on the New Jersey 9-1-1 Network ALI Screens *VOIP VPC CALL* 866-866-5006 08:24:34 09-26-07 ONSTAR TELEMATICS CALL CENTER 0000000 ELIZABETH NJ +040.663633 –074.20611 UNC: % VOIP ESRD # 732-211-3282 ESN 0115 ELIZABETH POLICE ELIZABETH POLICE 908 558-2083 ELIZABETH FIRE 908 558-2083 ELIZABETH AMBLSVC 908 558-2083 LEC TRDO Phone number for the OnStar Call Center Call routed based on location received by OnStar from vehicle Latitude and Longitude provided by the vehicle passed on to the 9-1-1 Network

  12. Automatic Crash Response OnStar Emergency Services Mapping the latitude and longitude provided should display the location

  13. Automatic Crash Response OnStar Emergency Services Dedicated Teams handle Automatic Crash Response, Emergency and Stolen Vehicle Location Services Emergency Teams receive fifteen weeks of training General OnStar Training (6 Weeks) Emergency Training includes APCO Training (5 Weeks) Stolen Vehicle Location Assistance (4 Weeks)

  14. OnStar Crisis Assist

  15. OnStar Crisis Assist Overview Provides a central point of contact, assistance and information for subscribers during severe weather, natural disasters or other crisis events. In the event of a hurricane, tornado, earthquake or other crisis events OnStar Crisis Assist can connect to Emergency Services plus provide: • Provide Hospital Directions/Availability • Fuel Availability information • Special Needs Assistance • Utility Up-Time Information • Crisis Situational Information. • Evacuation Routes • Connection to Loved Ones • Real-time Hotel Availability/Reservations • Links to Centralized Shelter, Food/Water and Medical Supply Information

  16. OnStar Crisis Assist Overview Crisis Affected State California Subscribers Impacted 437,739 Crisis Assist Recent technologies have been developed to provide Real-time crisis information to advisors during crisis events Any OnStar vehicle that contacts OnStar from a crisis specific geographic area will be routed to specially trained crisis advisors for help Crisis Assist services are available regardless of subscription package OnStar Crisis Advisor

  17. Communication to more than 5.0 million subscribers Evacuation routes Targeted Crisis Messaging can be provided to OnStar subscriber base to increase preparedness Provide situational updates to/from subscribers and communicate with Public Safety agencies Geographic mapping of OnStar points of service show increases in call volume Helps Public Safety Emergency Operations Centers (EOC) understand overall impact in affected areas How OnStar Can Help Public Safety • Crisis information

  18. OnStar Stolen Vehicle Services

  19. OnStar Stolen Vehicle Location Assistance OnStar has worked with Law Enforcement in efforts to locate some 35,000 stolen vehicles Personal Privacy is extremely important to OnStar. A stolen vehicle must have a Stolen Vehicle Report

  20. OnStar Stolen Vehicle Location Assistance • OnStar provides stolen vehicle location only to Law Enforcement • OnStar has no service to provide an owner with vehicle location • If an owner calls OnStar first, we will connect with Law Enforcement • Stolen Vehicle Report will be made • OnStar will simultaneously work to locate the vehicle. This was an important ‘process change’

  21. New For 2009 OnStar Stolen Vehicle Slowdown * NHTSA Traffic Statistics data MY 2006

  22. OnStar Stolen Vehicle Slowdown • Designed to help reduce high speed pursuit of stolen vehicles • Subscribers are the control point • Subscribers are able to ‘opt-out’ of the service • Vehicle must be reported stolen by the subscriber and a police report created • OnStar will only provide location to Law Enforcement and will not activate Stolen Vehicle Slowdown until Law Enforcement requests

  23. OnStar Stolen Vehicle Slowdown Process • 1. Subscriber contacts OnStar • 2. Reports stolen vehicle, OnStar asks: • “Have you reported the theft to Law Enforcement?” • If yes, OnStar gets information and contacts Law Enforcement • If no, OnStar uses database to contact appropriate Law Enforcement • 1. Subscriber contacts Law Enforcement • 2. Reports vehicle stolen, Law Enforcement ask: • “Does your vehicle have OnStar or any other device?” • If OnStar, call 1-888-4-OnStar • If other, respond accordingly

  24. OnStar Stolen Vehicle Slowdown Process 3. OnStar immediately begins searching for vehicle and advises whether Stolen Vehicle Slowdown is available 4. Law Enforcement verifies the vehicle will be treated as stolen 5. OnStar locates the vehicle and provides location to Law Enforcement. 6. LE advises when visual contact is made, confirms correct vehicle through OnStar flashing the hazard lights, confirms conditions are safe, and then requests Vehicle Slowdown 7. OnStar deploys Stolen Vehicle Slowdown

  25. OnStar Stolen Vehicle Slowdown Process • Powertrain Controller slows the vehicle • Once triggered, accelerator pedal inputs are ignored • Vehicle will coast to idle speed • Vehicle functions like power steering and brakes remain intact but, OnStar buttons and internal flashers are disabled 8. After event conclusion, vehicle must be reset for normal operation

  26. OnStar Stolen Vehicle Slowdown Videos that provide detail about Stolen Vehicle Slowdown and the other OnStar services can be viewed at: http://www.onstar.com For more information please write to: emergencyservices@onstar.com

  27. Thank you for your interest in OnStar

  28. The End

  29. Please Note: OnStar services require vehicle electrical system (including battery), wireless service and GPS satellite signals to be available and operating for features to function properly.  OnStar acts as a link to existing emergency service providers.  Subscription Service Agreement required.  Call 1-888-4ONSTAR (1-888-466-7827) or visit onstar.com for OnStar's Terms and Conditions, Privacy Policy and details and system limitations.

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