Study of the State’s Telecommunications and IT Network Model

1. Study of the State’s Telecommunications and IT Network Model January 22nd, 2014 Molly O’Donnell Telecommunications Services Division(TSD)

2. Agenda ESSB 5891 Directive Business Problem Expected Benefits Approach to the Study Approach Update Next Steps

3. ESSB 5891 Directive • ESSB 5891: [CTS]…shall review and assess the current state telecommunications and information services network model of the executive branch with the objective of agency network consolidation into consolidated technology services. • Assessment must include review of: • Cost management • State and Federal regulatory issues • Options and feasibility of each • Migration strategy and implementation plan for each option

4. Business Problem • CTS does not provide end-to-end wide area network (WAN) infrastructure. Results in: • Duplicate WANs, unnecessary complexity, unpredictable and potentially high operating costs, disproportionately allocated capacity, inconsistent administration and security between network end points • It is difficult for CTS to deliver consistent service levels, allocate capacity, or plan for growth in high bandwidth services, such as VoIP, video and cloud computing • Disaster Recovery is complicated by dissimilar and often isolated customer networks. Recovery is curtailed by the weakest links, which are frequently agency managed and operated circuits and equipment

5. Expected Benefits from Consolidation • Consistent, secure, end-to-end administration of the entire state-wide WAN infrastructure • Optimized, equitable, predictable cost and capacity allocation and consistent service levels across the agencies • Reduced costs for circuits and equipment based on aggregated purchases, leveraging the State’s volume buying power • Improved ability for CTS to plan capacity and deliver high bandwidth services such as VoIP, video, and cloud computing • Improved network resilience and simplified incident management and disaster recovery

6. Study Approach • Contracted consultant who facilitated data gathering and analysis: • Reviewed various operational and financial options • Identified recommended bandwidth and capacity management strategies • Explored alternative funding models • Analyzed the feasibility, risks, and challenges for adoption • Performed a high-level cost/benefit analysis of the most feasible consolidation and operational models • Recommended an appropriate migration strategy

7. Update on the Approach • Data was collected from the following agencies: • DOL • DSHS • HCA • AGR • DRS • LNI • COM • DNR • ESD • DOH • DOT • DFI • DOR • DES • OAH • DFW • The Customer Advisory Council (CAC) was briefed on Dec 5th • The CAC requested opportunity to review prior to submission

8. Status • Consolidated input from consultant and CTS staff • Provided to Agencies for review and comments

9. Next Steps • Final coordination with OCIO • Incorporate suggestions from OCIO/Agencies review • Submit Final Report

10. Study Contacts