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Business Continuity Planning Presented by Public Health Services

Business Continuity Planning Presented by Public Health Services. A shared Service of Guysborough Antigonish Strait & Cape Breton District Health Authorities. What will we cover?. What is pandemic influenza? What is a business continuity plan (BCP)? How does my organization develop a BCP?

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Business Continuity Planning Presented by Public Health Services

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  1. Business Continuity PlanningPresented by Public Health Services A shared Service of Guysborough Antigonish Strait & Cape Breton District Health Authorities

  2. What will we cover? • What is pandemic influenza? • What is a business continuity plan (BCP)? • How does my organization develop a BCP? • Group Work

  3. Pandemic Influenza • New influenza virus arising from a major genetic change (antigenic shift or adaptive mutation) • People will be very susceptible with little or no immunity • Virus will transmit efficiently from person-to-person • Virus will be virulent with the capacity to cause serious illness and death

  4. Pandemic Influenza • Influenza A only (Three types: A, B and C) • Worldwide spread that occur every 10-40 years • 3 to 5 months or less to reach North America due to>travel and <travel time • 2 or more waves 1-9 months apart - 2nd wave historically more severe • Outbreaks will occur simultaneously in multiple locations lasting 6-10 weeks in each area

  5. Pandemic InfluenzaPast Outbreaks… Spanish Flu: 1918-1919 Virus: H1N1 Subtype Result: • 20-40 million deaths worldwide • 99% of deaths among those <65 yrs

  6. Pandemic InfluenzaPast Outbreaks… Asian Flu: 1957-58 Virus: H2N2 Subtype Result: • Worldwide excess mortality >2 million • 1957 incidence was greatest in school age children, young adults and pregnant women • 1958 2nd wave impacted those > 65yrs • Most mortality was among those compromised

  7. Pandemic InfluenzaPast Outbreaks… Hong Kong Flu: 1968-69 Virus: H3N2 Subtype Results: Mildest of the three Pandemics • Global excess deaths=1million • People >65 yrs most affected

  8. Estimating the Impact • 75% of people will be infected • 15-38% will be clinically ill • 6.8-17% will require outpatient care • 0.1-0.3% will require hospitalization • 0.03-0.1% will die • Based on CDC “Flu-aid” formula.

  9. Impact on Nova Scotia • 681,005 will be infected • 136,201-345,042 will be clinically ill • 61,744-154,361 will require outpatient care • 908-2724 will require hospitalization • 272-908 will die • Stats Canada 2001

  10. Impact on CBDHA & GASHA • 132,000 will be infected • 26,400 to 66,880 will be clinically ill • 11,968 to 29,920 will require outpatient care • 176-528 will require hospitalization • 53-176 will die • Approximate population of 176,000

  11. Why You Should Prepare? • Widespread illness will impact essential services such as police, fire, transportation, public works, organizations and businesses • Healthcare facilities are likely to be quickly overwhelmed, requiring non traditional sites to be needed • Vaccines, antiviral agents and antibiotics to treat secondary infections may be in short supply • Health Care Workers & other 1st responders at higher risk of exposure, may impede care of victims

  12. Business Continuity Plan • A BCP is an all encompassing term covering both disaster recovery planning and business resumption planning • A comprehensive written plan designed to help maintain or resume business in the event of a disruption

  13. Business Continuity Plan • Proactive process to ensure critical services/products are delivered during a disruption • Allows an organization to recover its facility, data and assets • Extent depends on nature of your business

  14. Business Continuity Plan: Influencing Factors… • HR issues, size of business and type of business will determine your plan • Businesses may close due to lack of staff, customers,or risk to employees • Employers must abide by provincial OH&S Act

  15. Business Continuity Plan:Influencing Factors… • Employees can refuse to work if they believe they may be harmed • Risk must be reasonable and employees and employers must work together to eliminate and/or isolate the hazard • If you close during a pandemic discuss with your employees the use of leave (i.e., minimize financial pain)

  16. Business Continuity PlanShort, Medium, & Long-term… • Cannot predict how long a pandemic will last • One or more waves - each lasts 8 weeks with peak at week 4 • Plan for 50% absenteeism - especially at time of peak for about 2-weeks

  17. Business Continuity Plan Benefits… • Enhances an organization's image by demonstrating a proactive attitude • Improves overall organizational efficiency (e.g., identifies the link between assets and resources to critical services of the business) • Allows businesses to provide critical services and/or products to their clients during an emergency

  18. How to Build a BCP?Key Goals… • Assess the potential risks • Protect critical functions • Identify the Chain of Command (e.g., Put in place a Command Structure) • Develop an Emergency Response Plan

  19. Key Questions to Ask & Answer • How will you maintain your business operations when 15 to 35% of workforce is ill? • How will you maintain your business operations when 50% of your workforce is absent at one time? • How can you adapt your existing operational plans to account for this kind of impact on human resources?

  20. Key Questions to Ask & Answer • How will you adapt to disruptions in the supply chain? • How will you cope when the other businesses and suppliers you rely on experience the same absentee rates? • How can existing return-to-work and travel policies be adapted to control the spread of this virus ?

  21. Business Continuity PlanObjectives… OUR PLAN WILL… • Identify essential business activities (and core people and skills to keep them running) • Develop a backup plan for essential business activities (including human resource backups) • Identify mitigation plan for business/economic disruptions, including supply shortages • Develop a plan to minimize illness among employees, suppliers, and customers

  22. Critical Elements of a PlanMust have these… Select an influenza manager and if possible and/or applicable, an influenza committee Develop a plan to maintain essential business operations that includes: -planning for absences -supply chain disruption/border closures -financial services including payroll -staff travel -communication with staff and customers

  23. Maintain Business OperationsQuestions to Consider… • What are the “essential” parts of the business? • Who are the core people? • What are the core skills required? • Are there sufficient back-ups and resources? • Is a “command & control center” possible? • Who are the people required to manage your plan? • What are your key systems that require “people” intervention?

  24. Business planning for absencesReview of Planning Assumptions… Up to 50 % absenteeism 15 to 35 % of the workforce is likely to become ill Each ill person likely to miss 7 days of work 100 % additional absence rate: For every ill worker another will not come to work because they will need to look after a spouse/children 2 percent of ill workers are likely to die

  25. More Issues to Consider… • At what level does business stop? • What arrangements need to be made to minimize risk to staff? • Who should make the decision to shut activity down when absence rates threaten safe business continuity? • Could some, or all, of your business operations shift to having most staff work from home with little warning?

  26. Supply Chain DisruptionIssues to Consider… Border disruptions Airport and port restrictions Loss of up to 30% transportation staff International air movements disrupted Include logistics precautions such as additional supplies, alternative supplies, alternative routes, work refusals, plan with your customers

  27. Financial AnalysisShould Include… Estimate impact of decreases in consumer demand Estimate supply shortages Estimate cost of employee work days lost Identify costs associated with: - stockpiling -additional hygiene supplies -alternate communication channels

  28. Staff Travel • Travel advisories www.voyages.gc.ca In the event of a Pandemic: • Countries may close borders • Non-essential travel may be postponed • Implement action plan for staff recently in an affected area • Develop expatriate evacuation plan if applicable

  29. Communication with Staff High level of anxiety=increased work absence Communicate: • Your preparedness • Possible health and safety issues management plan • Provide clear, timely,and pro-active communications

  30. Group WorkPractice Plan Development… • Divide into groups • Assign question(s) to each group (2 questions per group from slides 19, 20 & 23) • Appoint recorder and reporter for each group • Take 15-minutes • Report back to group key points (5 minutes)

  31. Questions & Evaluation Thank You! Merci! Public Health Services A shared Service of Guysborough Antigonish Strait Health Authority and Cape Breton District Health Authority

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