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Infrastructure Services Board (ISB)

Infrastructure Services Board (ISB). Mission. To Advise the Commonwealth CIO regarding the Services and Service Level Performance of the Infrastructure Services provided by ITD. Key Responsibilities Define the ITD Chargeback Model - temporary Oversee the ITD Services Portfolio

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Infrastructure Services Board (ISB)

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  1. Infrastructure Services Board (ISB)

  2. Mission • To Advise the Commonwealth CIO regarding the Services and Service Level Performance of the Infrastructure Services provided by ITD. • Key Responsibilities • Define the ITD Chargeback Model - temporary • Oversee the ITD Services Portfolio • Monitor and Manage ITD Service Levels

  3. Membership • Co-Chairs: • John Grossman (EOPS) • John Letchford (ITD) • Membership Criteria: • Distribution of Senior Business and IT Leaders from across the Executive Department who can speak for their Secretariat • Additional representatives from the Judicial and Legislative Branches, other constitutional offices, and quasi-public authorities whose entities are or become customers of ITD's Infrastructure Services and who accept an invitation from the Commonwealth CIO to participate.

  4. Members • EOANF – John Letchford, TBD • EOPS – John Grossman • EOHHS – Terry Dougherty, Tom Curran • EOE – TBD • EEA – TBD • EOHED – TBD • EOLWD – TBD • MassDOT - TBD

  5. Key IT Governing Bodies Key Responsibilities are driven through three sub-committees that report to the ISB. Portfolio Management Service Level Management Chargeback Model (short term) ISB Service Delivery MassMail Networks Data Centers Research & Develop Portal Policy & Standards Policy & Standards TGB Technology ESB Security Infrastructure Consolidation Local Gov’t Project Review Variance Technical Design & Patterns 5 Education & Awareness Emerging Technologies Mass ISAC

  6. ISB Chargeback ModelSubcommittee • Define ITD Chargeback Maturity Reference Model • Establish the Vision for Chargeback • Adopt the Chargeback Capability/Maturity Reference Model • Apply Model to Infrastructure Services and supporting financial operations • Improve the Maturity of the Chargeback process • Set targets for improvement • Charter actions to improve the maturity of the Chargeback process • Review and support the actions • Address Challenges, develop mitigation strategies 8/28/2014 6

  7. ISB Chargeback ModelSubcommittee • Chair: • Walter Brownell – ITD Deputy Chief Financial Officer • Membership: • L. Angeloni, ITD • M. Creen, ITD • M. Carroll, EOHED • M. Bradley, ANF • S. Bristol / J. Cadorette, MassDOT • B. Nichols, EEA • P. Ghannan, EOHHS • P. Gerrior, EOPS • J. Letchford, ITD • C. Hall, ADD Note: This subcommittee will be temporary in nature in order to implement a more robust chargeback model

  8. ISB Portfolio Management Subcommittee • Oversee the development of the ITD Services Portfolio throughout the Service Development Lifecycle • Keep the Services provided aligned with the needs of the Commonwealth executive departments • Identify new Services to be developed • Set Service Levels • Manage modifications to existing Services • Retire Services when no longer needed • Oversee the provision of Services • Service Catalog Management – the specific services offered • Supplier/Provider Management – how services are provided • Demand Management – align supply with demand • Financial Management – the costs, rates & revenues, approve rates 8/28/2014 8

  9. ISB Portfolio Management Subcommittee • Subcommittee: • Portfolio Management • Chair: • Linda Kelly – ITD Service Account Management Director • Membership: • 6 x ITD Line of Business Directors • ITD DCFO – Walter Brownell • ITD CFO – Lou Angeloni • CCTO – Jason Snyder • DCCIO – John Letchford • ITD Finance Staff as needed

  10. ISB Service Level Management Subcommittee • Ensure that agreed level of ITD service provision is attained and make recommendations for operational improvements as needed • Own Service Level Management processes • Report on Actual ITD Service Levels • Make Recommendations to Improve ITD Service Levels • Serve as the strategic oversight committee for the overall ITIL service management efforts for the Commonwealth • Define and manage a shared strategic vision for IT Service Management throughout the Commonwealth. • Oversee implementation of the IT Service Management Roadmap for the targeted processes • Identify and manage the integration of Service Management processes and activities across Secretariats and ITD • Assess ITIL Maturity of Commonwealth organizations 8/28/2014 10

  11. ISB Service Level Management Subcommittee • Subcommittee: • Service Level Management • Co-Chairs: • Ron Thompson – ITD Director of Operations • Russ Murray – EHS Director of IT Operations Services • Membership: • Nicholas Obodo, EOHED DOI • John Charlton, EOT • John Holbrook, EOE • Jim Slater, EOPS • Roody Herrold, DIA • Linda Kelly, ITD Service Account Management Director • Emmet Millet ITD Incident/Request/Change Process manager • Donna Carnali, ITD E2E Tools Director

  12. Preparation for First ISB meeting • Pre-requisites: • Measureable progress on key deliverables from sub-committees that can be reviewed with ISB • Governance measures are defined so that they can be reviewed on an ongoing basis by ISB. • Target Duration: • 90 minutes • Scheduling: • Mid to Late October • Frequency: • Monthly initially, moving to Bi-Monthly

  13. Proposed Agenda for First ISB Meeting • Kick Off & Introductions • Reports from Sub-Committees • Portfolio Management • Plan for FY11 Draft Rates • Approach for setting the rates • Any significant changes to major services, new services • Service Level management • Accomplishments and Plans • Chargeback Model • Accomplishments and Plans • Review of Governance Metrics • Other Topics • ITD Culture and how to bring ITD staff closer to the business

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