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Personal Finance

Personal Finance . Bell Ringer Who do conflicts occur with in the workplace? Agenda Bell Ringer Conflict Activity Sheet Conflict Resolution PowerPoint Conflict Resolution Activity . Conflict in the Workplace. Bound to happen

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Personal Finance

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  1. Personal Finance • Bell Ringer • Who do conflicts occur with in the workplace? • Agenda • Bell Ringer • Conflict Activity Sheet • Conflict Resolution PowerPoint • Conflict Resolution Activity

  2. Conflict in the Workplace • Bound to happen • Different situations where different people with different goals and needs come into conflict • Many situations that cause conflict

  3. What is a resolution? • A willingness to resolve the situation while maintaining respect for yourself and others

  4. The ability to successfully resolve conflict depends on your abilities to: • Manage stress quickly while staying alert and calm • Interpret verbal and nonverbal communication • Avoid swearing and defensiveness • Stay in control of yourself

  5. Abilities Continued.. • Control your emotions and behavior • Communicate your needs without threatening, frightening, or punishing others • Pay attention to the feelings being expressed • Say you want to resolve the problem together

  6. Abilities Continued.. • Be aware of and respectful of differences • Resolve the conflict faster by avoiding: • Disrespectful words and actions • Admit your part • Saying “sorry” can help diffuse the situation

  7. Steps to resolve the conflict • Analyze and identify the problem • Identify if the conflict is serious and something that needs to be resolved • Agree to solve the problem • Agree that there is a problem and it needs to be resolved • Both need to agree on the problem • Sometimes perceived differently

  8. Steps Continued.. • Set ground rules • No interrupting • No name calling • Tell the truth • Tell your stories • Be specific about what happened • State how you feel about what happened • Listen to eachother

  9. Steps Continued.. • Clarify needs • State your needs • Find out the other person’s needs • Separate facts from feelings • Discuss and brainstorm possible solutions • What do I want? • What do you want? • What do we want?

  10. Final Steps • Build a consensus • Decide which solution works best for both • Resolve the conflict!

  11. Benefits from effective resolutions • Increased understanding • How to achieve goals without undermining others • Increased group cohesion • Mutual respect • Renewed faith in the ability to work together • Improved self-knowledge • Understand most important things • Sharpen your focus • Enhance your effectiveness

  12. Damaging Results • Personal dislike • Teamwork can breakdown • Downward spiral of negativity

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