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Quality

Quality. Principle Management System & costs. Principle. The five key Principles of Quality are: Principle 1 . : quality to based upon customer needs. It is not a question to be what is better or more expensive. Hence quality is customer satisfaction

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Quality

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  1. Quality Principle Management System & costs

  2. Principle • The five key Principles of Quality are: • Principle 1. : quality to based upon customer needs. It is not a question to be what is better or more expensive. Hence quality is customer satisfaction • Principle 2. :the work standard is defect free. Close is not good enough. It applies to input and output • Principle 3. :price is not measured by price of non- quality (PONQ). PNOQ is what it costs to the company in terms of money, time or opportunity when things are not being done the best way • Principle 4.: involve all employee • Principle 5.: think long term but act short term

  3. Quality Management • QM is the process of identifying and administering activities needed to achieve the quality objectives of an organisation. • QM is a system approach consisting of input which after processing transformed into desired output • QM consist of three main elements, namely: • Quality planning (QP) • Quality control (QC) • Quality improvement (QI) • Quality process starts with input ( men, machine, money etc.). Processing consisits of QP, QC and QI

  4. Quality Mmanagement • Quality Planning: it a road map for planning a new product or product revision. Planning studies customer’s desire and then present the result to Design. Design performs the task and hands over to engineering. Engineering creates the detailed specification and give it to manufacturing • Quality control: it refers to actual physical action that is inspection and tests. • Quality improvement: it is self control technique. PDCA– it stands for plan, do, check, act • Quality assurance: it is a management system to provide assurance that design, manufacture, testing and inspection have been correctly carried out

  5. Quality Improvement • Universal sequence of steps are: • Provide the need • Identify projects • Organise project team • Diagonise the causes • Provide remedies • Dealing with resistance to change • Instituting control to hold the gain

  6. Quality system (QS) • Quality system broadly constitutes organisational structure, responsibilities and authority of personnel at various levels. Major activities of QS are: • Marketing • Design & development • Material procurement • Production & Process control • Inspection • Post production operation • Statistical Quality control • Quality audit

  7. Quality Cost • Cost of quality is divided into four categories: • Internal failure costs ( before product is transferred to customer) • External failure costs( after product is transferred to customer: warranty, customer dissatisfaction, litigation) • Appraisal costs (incurred while testing to detect a failure) • Prevention costs( effort to prevent failure: vendor rating, training)

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