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Focus, Framework, Discipline: Using a Baldrige-based Performance Management System

Focus, Framework, Discipline: Using a Baldrige-based Performance Management System. Bao Huynh, Director, Institutional Research. Richland College Teaching, Learning, Community Building. Overview. Focus – Mission, Vision, Values Framework - Approaches Discipline - Deployment of Approaches

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Focus, Framework, Discipline: Using a Baldrige-based Performance Management System

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  1. Focus, Framework, Discipline: Using a Baldrige-based Performance Management System Bao Huynh,Director, Institutional Research Richland College Teaching, Learning, Community Building

  2. Overview • Focus – Mission, Vision, Values • Framework - Approaches • Discipline - Deployment of Approaches • Results and Key Learnings • Integrating and Sharing Key Learnings

  3. FOCUS

  4. Richland College Vision Richland College will be the best place we can be to learn, teach, and build sustainable local and world community. Mission Teaching, Learning, Community Building Core Values Integrity; Mutual Trust; Wholeness; Fairness; Considerate, Meaningful Communications; Mindfulness; Cooperation; Diversity; Responsible Risk-Taking; Joy

  5. Core Competencies Strategic Planning Priorities Response to Community Student Success Employee Success Institutional Effectiveness Approach • Baldrige Criteria • Categories to • Address • Leadership • Strategic Planning • Student & Stakeholder Focus • Measurement Analysis & Knowledge Management • Faculty & Staff Focus • Process Management • Results Key Performance Indicators • Institutional • Processes to Improve • Student Learning • Student Services • Employee Services • Support Services Process Implementation/ Improvement Plans Organizational Action Plans Mission Vision Values Strategy Departmental Action Plans Shared Learning Integrate Deploy Assessment Plans Innovation Faculty & Staff Performance Reviews Faculty & Staff Development Learn Thunion Report Card Assessment of SLOs & Services SACSCOC Quality Enhancement Plan Program Review Bench- marking Performance & Process Evaluation

  6. Core Competencies Focus and Alignment Mission Vision Values Strategy

  7. Strategic Planning Priorities Strategic Planning Priorities Response to Community Student Success Employee Success Institutional Effectiveness

  8. FRAMEWORK

  9. Strategic Planning Process

  10. 2011-2012 Target Range 90% – 100% 2013-2014 Target Range 90% - 100% 2015-2016 Target Range 90% - 100% 582,936 – 647,707 629,952 – 699,947 676,968 – 752,187 1.2.2 Contact hours from dual credit

  11. May Retreat • Common Reading / Invitation to Focus • Share Baldrige / Quest Key Learnings • Review ThunderDocuments • Review Environmental Scan, Market Share, SWOT Analysis • Review Continuous Improvement Progress Update • Review of monthly Thunion • Draft Strategic Organizational Action Plan

  12. DISCIPLINE

  13. Organizational Action Plans

  14. Departmental Actions • Departments or work units initiate Departmental Actions in support of: • An Organizational Action or • A department-specific performance gap or initiative • Departmental Actions respond only to those Organizational Actions that are relevant for their work area

  15. Logic Models for College-Wide Initiatives • Dream Success Team comprised of Faculty Champions and Framework Trainers • Focused on top nine gatekeeper courses • Disciplined approach • Systematic measurement, analysis, and use of results

  16. Process Implementation / Improvement Plan Process Implementation / Improvement Plan (PIIP) 8 step process to: • Document implementation of new processes/programs • Improve existing processes/programs

  17. Identify Improvement Need Assign Ownership Evaluate the Process 1 8 2 RLC Evaluation & Improvement Approach Identify Root Cause Disseminate Results 7 3 Measure Impact Develop Solution Pilot/ Implement Approach 6 4 5 Approach Integrate Learn Deploy

  18. Process Mapping

  19. Thunion Report

  20. Dashboard

  21. Key Performance Indicators

  22. 2011-2012 Target Range 90% – 100% Performance as of April 2012 Score Adjusted Score 582,936 – 647, 707 538,573 10.39 10.00 Raw Data 1.2.2 Contact hours from dual credit

  23. RESULTS AND KEY LEARNINGS

  24. End of Year Report

  25. Organizational Action Plans

  26. Key Performance Indicators

  27. Measures

  28. Types of Analyses • Enrollment Projections • Daily Registration Comparative Reports • Credit Academic and Student/Admin Support Program Reviews • Market Share Analysis • Trended Grade Distribution Reports • Survey Results with Themes and Next Steps • Assessment Results • Monthly Employee Diversity Reports

  29. INTEGRATING AND SHARING KEY LEARNINGS

  30. Shared Learnings • Posting of: • Monthly Thunion Report Card • Annual End of Year Report • Executive Summaries and Next Steps for All Major Surveys • Institutional Process Maps and Improvement Plans • Departmental Action Plan Evaluations • Required Professional Development

  31. Lessons Learned • Baldrige-based framework to create focus • Measure what is key • Create pathways for deployment across the organization • Disciplined use of data to close continuous improvement loop • Integrate key learnings through professional development

  32. QUESTIONS? Bao Huynh bhuynh@dcccd.edu

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