Focus, Framework, Discipline: Using a Baldrige-based Performance Management System

1. Focus, Framework, Discipline: Using a Baldrige-based Performance Management System Bao Huynh,Director, Institutional Research Richland College Teaching, Learning, Community Building

2. Overview • Focus – Mission, Vision, Values • Framework - Approaches • Discipline - Deployment of Approaches • Results and Key Learnings • Integrating and Sharing Key Learnings

3. FOCUS

4. Richland College Vision Richland College will be the best place we can be to learn, teach, and build sustainable local and world community. Mission Teaching, Learning, Community Building Core Values Integrity; Mutual Trust; Wholeness; Fairness; Considerate, Meaningful Communications; Mindfulness; Cooperation; Diversity; Responsible Risk-Taking; Joy

5. Core Competencies Strategic Planning Priorities Response to Community Student Success Employee Success Institutional Effectiveness Approach • Baldrige Criteria • Categories to • Address • Leadership • Strategic Planning • Student & Stakeholder Focus • Measurement Analysis & Knowledge Management • Faculty & Staff Focus • Process Management • Results Key Performance Indicators • Institutional • Processes to Improve • Student Learning • Student Services • Employee Services • Support Services Process Implementation/ Improvement Plans Organizational Action Plans Mission Vision Values Strategy Departmental Action Plans Shared Learning Integrate Deploy Assessment Plans Innovation Faculty & Staff Performance Reviews Faculty & Staff Development Learn Thunion Report Card Assessment of SLOs & Services SACSCOC Quality Enhancement Plan Program Review Bench- marking Performance & Process Evaluation

6. Core Competencies Focus and Alignment Mission Vision Values Strategy

7. Strategic Planning Priorities Strategic Planning Priorities Response to Community Student Success Employee Success Institutional Effectiveness

8. FRAMEWORK

9. Strategic Planning Process

10. 2011-2012 Target Range 90% – 100% 2013-2014 Target Range 90% - 100% 2015-2016 Target Range 90% - 100% 582,936 – 647,707 629,952 – 699,947 676,968 – 752,187 1.2.2 Contact hours from dual credit

11. May Retreat • Common Reading / Invitation to Focus • Share Baldrige / Quest Key Learnings • Review ThunderDocuments • Review Environmental Scan, Market Share, SWOT Analysis • Review Continuous Improvement Progress Update • Review of monthly Thunion • Draft Strategic Organizational Action Plan

12. DISCIPLINE

13. Organizational Action Plans

16. Departmental Actions • Departments or work units initiate Departmental Actions in support of: • An Organizational Action or • A department-specific performance gap or initiative • Departmental Actions respond only to those Organizational Actions that are relevant for their work area

19. Logic Models for College-Wide Initiatives • Dream Success Team comprised of Faculty Champions and Framework Trainers • Focused on top nine gatekeeper courses • Disciplined approach • Systematic measurement, analysis, and use of results

23. Process Implementation / Improvement Plan Process Implementation / Improvement Plan (PIIP) 8 step process to: • Document implementation of new processes/programs • Improve existing processes/programs

24. Identify Improvement Need Assign Ownership Evaluate the Process 1 8 2 RLC Evaluation & Improvement Approach Identify Root Cause Disseminate Results 7 3 Measure Impact Develop Solution Pilot/ Implement Approach 6 4 5 Approach Integrate Learn Deploy

25. Process Mapping

26. Thunion Report

27. Dashboard

28. Key Performance Indicators

29. 2011-2012 Target Range 90% – 100% Performance as of April 2012 Score Adjusted Score 582,936 – 647, 707 538,573 10.39 10.00 Raw Data 1.2.2 Contact hours from dual credit

30. RESULTS AND KEY LEARNINGS

31. End of Year Report

32. Organizational Action Plans

33. Key Performance Indicators

34. Measures

35. Types of Analyses • Enrollment Projections • Daily Registration Comparative Reports • Credit Academic and Student/Admin Support Program Reviews • Market Share Analysis • Trended Grade Distribution Reports • Survey Results with Themes and Next Steps • Assessment Results • Monthly Employee Diversity Reports

36. INTEGRATING AND SHARING KEY LEARNINGS

37. Shared Learnings • Posting of: • Monthly Thunion Report Card • Annual End of Year Report • Executive Summaries and Next Steps for All Major Surveys • Institutional Process Maps and Improvement Plans • Departmental Action Plan Evaluations • Required Professional Development

38. Lessons Learned • Baldrige-based framework to create focus • Measure what is key • Create pathways for deployment across the organization • Disciplined use of data to close continuous improvement loop • Integrate key learnings through professional development

39. QUESTIONS? Bao Huynh bhuynh@dcccd.edu