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Airline Review. AIR FRANCE Group. Alexandre Boissy OR. Alexandre Feray ... Access to schedules on the Internet. Went live on september 2001. Added bidding input. ...

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    1 Airline Review AIR FRANCE Group Alexandre Boissy – OR Alexandre Feray - IT Olivier Marcou – Flight ops AGIFORS 2003 – Crew Management Study Group

    Slide 2:Agenda

    Main Facts Crew Management Process Update New IS solutions Air France Crew IS Reengineering

    Slide 3:Main Facts

    New union agreement and regulation for flight attendants Update of the legality in the existing systems Crew communication Crew internet portal Inbound and outbound contact solutions under development. Day of Operations Project launched in May 2000- Partially used during Iraq war. Cabin crew assignment automation Important growth expected -> requires automation Air France commercial growth Reduced work-time agreement First delivery in August 2002. Automated roster assigment for 10,000 Flight attendants. Crew manpower project For cockpit and cabin crew System for pilots qualifications and training record. First delivery in November 2002

    Fleet Crew Members Operations for 2002 1700 daily flights 42.9 million passengers 200 destinations in 83 countries

    Slide 4:AF Fleet & Crew Update

    Slide 5:Crew Management Process at Air France

    Manpower Pre-planning Ground Activities scheduling Pairing construction Pairings and Assignment Assignment Pairings and assignment tracking Day of operation tracking Pairings tracking Assignment tracking Rosters publishing Dayops pairings tracking Dayops assignments tracking Dayops Crew communication Crew communication Bids inputs Program validation Manpower & Qualifications Pre-planning

    Slide 6:Manpower pre-planning

    Manpower Pre-planning Program validation Manpower & Qualifications Pre-planning New

    Slide 7:Manpower pre-planning

    System for pilots qualifications and training record (GREEN). In-house development with operational research. Automated and optimized sizing of simulator trainings. First delivery november 2002. Study of automated crew manpower sizing. - In progress.

    Slide 8:Pairings and Assignments Construction

    Ground Activities scheduling Pairings construction Pairings and assignments Crew assignment Assignments publishing Bids inputs In-house Intranet/Internet tool (CREW) In-house Mainframe tool For pairings and assignments repository (FAST / RPN) New New

    Slide 9:Pairings and Assignment Construction : Main Facts

    New project for LH cabin crew assignment More automation required by the foregoing growth In-house development with operational research. First delivery in August 2003. New union agreement and regulation for flight attendants Completed

    Slide 10:Pairings and Assignments Tracking

    Pairings and assignment tracking Pairings tracking Assignment tracking Crew communication

    Slide 11:Crew Communication : Main Facts

    Access to schedules on the Internet Went live on september 2001 Added bidding input. Inbound/outbound crew communication Outgoing SMS messages, possible since april 2003. Interactive voice response system under development.

    Slide 12:Day of Operations Tracking

    Day of operations tracking Dayops pairings tracking Dayops assignments tracking Dayops Crew communication New

    Slide 13:Day of Operations Tracking : Main Facts

    Crew pairings recovery in case of major disruptions In-house development with operational research Pairing recovery with limited roster impact Expected delivery in Fall 2003 First use in April 2003 for Iraq-related program adjustments

    Slide 14:Crew Information System Overhaul

    An aging Information System Current repository is aging and based on old technologies (Cobol / IMS) Multiple implementations of the legality in the different Crew applications Inconsistencies between applications Important maintenance costs Future system based on a Crew Business Exhaustive business process modeling Propose improvements OO modeling Current study on legacy code cleanup and reengineering Progressive reengineering and deployment

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