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India Post

India Post. Empowering & Connecting India. Vision, Mission, Core Values . Vision. India Posts products and services will be the customers first choice. Mission. To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.

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India Post

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  1. India Post Empowering & Connecting India Empowering and Connecting India

  2. Vision, Mission, Core Values Empowering and Connecting India

  3. Vision India Posts products and services will be the customers first choice. Empowering and Connecting India

  4. Mission • To sustain its position as the largest postal network in the world touching the lives of every citizen in the country. • To provide the mail, parcel, money transfer, banking, insurance and retail services with speed and reliability.   • To provide services to customers on value-for money basis. • To ensure that the employees are proud to be its main strength and serve its customers with a human touch. • To continue to deliver social security services and to enable last mile connectivity as a Government of India platform. Empowering and Connecting India

  5. Core Values We will maintain our iconic status as a unique and trusted national institution by: • Always providing a human touch in all our interactions with society • Being responsive and reliable • Demonstrating the highest order of integrity, honesty, transparency and professionalism • Discharging our responsibilities towards the society in an environment of deep trust, mutual respect and a culture of “service before self” Empowering and Connecting India

  6. Strategic Goals • Achieve the long term goal of financial self-sufficiency by generating surpluses from services (existing & new) outside our universal service obligation • Develop, implement and operate a system of standards and be held accountable for performance • Develop a scalable and flexible technology infrastructure to support our operations • Be the preferred, trusted and reliable service partner for all customers • Ensure that India Post acquires all required people capabilities to deliver its chosen services portfolio • Be the portal/human interface between citizens and the government Empowering and Connecting India

  7. Financial Objectives • Develop an accurate estimate of USO cost using generally accepted accounting principles • Agree a basis of costing services using generally accepted accounting principles • Agree to a regime of managing USO costs within an index linked framework • Manage Revenue and performance by service/product line • Measure & Manage Financial Performance • Continuously review product portfolio and discontinue non-performing products Empowering and Connecting India

  8. Operational Objectives • Develop & implement standards of service • Achieve predefined % delivery to current standards of service in Yr 1 • Realize benefits from IT and process improvement investments once the systems are implemented • Develop a mechanism to measure these benefits Empowering and Connecting India

  9. Global Vision Empowering and Connecting India

  10. Global Initiatives • MNOP • WorldNet Express (premium express) • MO Videsh • IPS Web • e Post Office • E-commerce portal • Flat rate boxes • Online Public Grievance Lodging and Monitoring System • Moneygram Empowering and Connecting India

  11. Global Business Division • Indiapost has initiated steps for formation of a new business structure to manage and promote the emerging and premium services of India Post including international services. • The new structure so evolved is expected to be faster and more flexible in decision making. • This will bring in modern practices of management, operations, marketing and customer care. Empowering and Connecting India

  12. International Parcel and Express Services • Indiapost enables tracking of international parcel and express shipments through the International Postal System (IPS) has provided value addition to these services. • The Department of Posts has launched a quality improvement programme for the delivery of Expedited Mail Service (EMS) shipments coming into the country. • A pilot project under the programme has been launched in 23 cities. • Another initiative in the Express Segment has been the widening of the network of WorldNet Express (premium express) Service from about 100 post offices to 400 post offices. Empowering and Connecting India

  13. International Remittance services • These range from instant money transfer on the Western Union platform, to electronic money orders on the International Financial System (IFS), the latter being a collaborative platform among postal operators. • India Post has recently launched the MO Videsh international money order service on the Eurogiro platform, which facilitates outward remittances also. • India Post is also actively supporting the efforts of the UPU to set up worldwide systems for money remittances and payments that are accessible and affordable to the common people. Empowering and Connecting India

  14. e-Commerce business • India Post launched a pilot project for e-Commerce business with the brand name ‘e-Post Office’. • This e-Commerce platform currently offers sale of philatelic stamps and a few selected postal services through the internet. • Customers have the convenience of doing these transactions from home or office by making the payments through debit/credit cards. Empowering and Connecting India

  15. Result Framework Document Empowering and Connecting India

  16. Empowering and Connecting India

  17. Result Framework Document Empowering and Connecting India

  18. Result Framework Document Empowering and Connecting India

  19. TRAINER TO EXPLAIN THE IMPORTANT PARTS OF SECTION 3, 4 & 5 OF THE RFD OPENING THE DOCUMENT FROM INDIAPOST WEBSITE Empowering and Connecting India

  20. Thank You Empowering and Connecting India

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