Multi-class Influential Article

2. Multi-class Influential Article • Multi-class queuing for improving ED times • LWOT is noted as most significant factor • Used routing matrices for patient flow patterns; we’d simplify • Use statistical software and use preexisting, comparative numbers • Split patient flow is factored; puts lower-acuity patients in a separate monitoring queue from high-acuity

3. Six Sigma Influential Article • Hospital saw LWOT times drop from 14% to 1.8% • Sigma cert. staff bring specific skill sets to their work areas • At Doctors, Sigmas could see how skills can help staffs save time • Sigma staff go to workers and gather their input • Workers every step is identified and quantified; control teams then implement rapid-cycle testing to eliminate waste • We should find what % of staff at Doctors are Six Sigma

4. Data Presentation • Primarily to enhance captured tabular data • Introduces our stakeholders to the power of pivot tables • Pivot tables a part of Excel since 1995 • Breakdowns allow tabulated statistics to display as part of our elaboration analysis • This analysis expands any data subgroups we deem relevant

5. Data Display • We will place the data into a correlation matrix • Highlighting and charting closely matched variables • Goal is showing the similarities/differences to values found at other hospitals through other studies • Administrators should note close comparisons/contrasts and then make determinations as to actions to take