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Successful, Pragmatic IT Transformations for Business Services

Successful, Pragmatic IT Transformations for Business Services. Rozainee Muhamad, GM, Telekom Malaysia Denise Yurish, Senior Director, Lumos Networks Hasan Altun, Senior Developer, SuperOnline Rodney Sands, Director, Marketing, Oracle.

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Successful, Pragmatic IT Transformations for Business Services

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  1. Successful, Pragmatic IT Transformations for Business Services Rozainee Muhamad, GM, Telekom Malaysia Denise Yurish, Senior Director, Lumos Networks Hasan Altun, Senior Developer, SuperOnline Rodney Sands, Director, Marketing, Oracle

  2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

  3. Key Panel Takeaways Common Themes and Objectives • The need for CSPs to replace declining B2C revenue streams drives IT transformation towards growing B2B market segment • B2B order complexity and demand for SLA’s require focus on operational excellence to deliver needed customer experience. • Order management is a key functional area that can deliver improvements in operational excellence and the customer experience

  4. Oracle Communications – Concept to Cash Solutions E2E Reference Architecture • Cross Channel Customer Experience (C3E) • Unified CRM and BRM (UCB) • Rapid Offer Design and Order Delivery (RODOD) • Rapid Service Design and Order Delivery (RSDOD)

  5. Oracle Communications – Concept to Cash Solutions Business Benefits Delivered to B2B Operators • Rapid launch of new services - TTM • Fast and accurate service delivery • High performance enabling SLAs • Billing accuracy with granular level of details • Flexibility, scalability and agility • Responsiveness, reliability and usability • Simplification thru standardization and automation • Improved customer experience thru reduced fallout • Single platform across all LOBs • Change management flexibility

  6. Rozainee Muhamad,General Manager,Telekom Malaysia

  7. Denise Yurish, Senior Director, Lumos Networks

  8. Hasan Altun,Senior Developer, SuperOnline - Turkcell

  9. Panel Discussion

  10. Questions for Panelists • What importance if any do you place on using standards based i.e. SOA, SID, Frameworx, TMF certified solutions? • What unexpected business benefit has your B2B IT transformation enabled your org to realise? • What was the biggest top or bottom line improvement realised from your transformation? • How has your transformation impacted your order volume thresholds • What amount of system, process and resource consolidation has your transformation enabled your org to realize? • Have you been able to reduce the amount of processes used…?

  11. Panel Summary – Key Takeaways • The need for CSPs to replace declining B2C revenue streams drives IT transformation towards growing B2B market segment • Order complexity and demand for SLA’s require focus on operational excellence to deliver needed customer experience. • Order management is a key functional area that can help deliver improvements in operational excellence metrics • Oracle Solutions and Products Discussed • Rapid Offer Design & Order Delivery • Rapid Service Design & Order Delivery • Order and Service Management • Inventory Management • Service Activation

  12. Oracle Communications Track Other Key Sessions to Consider: • CON10059 – Making Real-time Charging Relevant: Overview & Direction: Tues @ 12:00 PM, California West, Richard Hallett, Snr. Director Product Strategy, Rajeev Tankha, Snr. Director Solution Marketing • CON10125 – Enabling and Monetizing New Revenues Streams in Digital Services and Telematics: Tues @3:45PM, St. Francis Suite East, Verizon Telematics, Sirius/XM, DreamWorks, Intuit • CON10123 – Enabling the Customer Experience: Capturing and Delivering Accurate Orders: Wed @ 10:15AM, California West, Celcom, Lyse, MTS • CON10060 – Realities of Enabling the Customer Experience: Monetization of Data Usage: Wed @ 11:45AM, St. Francis Suite East, Biongo, Enabil, Minacs • CON10061 – Innovations in Oracle’s Concept to Cash Solutions: Wed @ 1:15PM, St Francis Suite East, Leonard Sheahan, Senior Director OSS, Paul Bishop, Director OSS Strategy Solution Demonstrations in the St. Francis, Grand Ballroom, Mezzanine Level: • Deliver Differentiated B2B Customer Experience: Lead to Quote to Order to Activate to Cash • Rapid Offer Design, Intelligent Order Capture and Efficient Order Delivery • Drive Service Adoption, Personalization, Monetization with Policy-Enabled Charging

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