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Introduction

Introduction. Caroline Vesey Policy and Service Development Officer Supporting People Team Telephone: 0116 256 8369 Email: vesec001@leicester.gov.uk. Focus for Today. Performance Assessment Framework – how to complete the form

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Introduction

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  1. Introduction • Caroline Vesey • Policy and Service Development Officer • Supporting People Team • Telephone: 0116 256 8369 • Email: vesec001@leicester.gov.uk

  2. Focus for Today • Performance Assessment Framework – how to complete the form • The Quality Assessment Framework – Understanding what you need to do

  3. The Performance Assessment Framework • How Do I Complete the forms?

  4. The Performance Assessment Framework PART A SERVICE AND SUPPORT PROVIDER DETAILS 1 - Service ID number (from contract schedule): 017 2 - Service name : Blah Blah Floating Support 3 - Provider reference number : 0FN555 4 - Provider name: Welcome Hsg Association 5 - Provider contact name: Harrison Ford

  5. The Performance Assessment Framework • 6 - Provider contact details : Raiders Road  Leicester 0116 256 8888 jtp.smith@blah.com • 7 - Accommodation-based services: Number of units included in the contract = 50

  6. The Performance Assessment Framework • 8 - Services that are NOT accommodation-based  Number of placements included in the contract : 456 • 9 - Period covered by the report: From: DD 01 MM 04 YY 03  To: DD 30 MM 06 YY 03 Number of days in the reporting period : 91

  7. The Performance Assessment Framework • PART D • ACCOMMODATION-BASED SERVICES: AVAILABILITY AND UTILISATION (occupancy) • Number of contracted unit-days in the period: 4,550 • Number of available unit-days in the period: 4,300 • Number of occupied unit-days in the period : 3,500 • Percentage availability: 94.5% • Occupied units as percentage of contracted units: 76.9% • Occupied units as percentage of available units: 81.4%

  8. The Performance Assessment Framework • PART E OTHER SUPPORT SERVICES (excluding accommodation-based services): UTILISATION (take up of the service) • 18 - Number of contracted support days: 41,496 • 19 - Number of support days actually provided: 40,010 • 20 - Support days provided as a percentage of the number of contracted support days: 96.4%

  9. The Performance Assessment Framework • PART F STAFFING LEVELS: SERVICE-BASED STAFF • 21 - Number of support hours to be worked in the period, in accordance with the contract : 6,630 • 22 - Number of support hours actually worked in the period 6,453.50 • 23 - Actual hours of support provided as a percentage of the support hours included in the contract for the period. 97.3%

  10. The Performance Assessment Framework • PART G MOBILE WARDENS, OUT OF HOURS AND EMERGENCY COVER • 24 - Number of hours of cover to be provided during the period, in accordance with the contract: 2,990 • 25 - Actual number of hours of cover provided during the period: 2,909.5 • 26 - Actual hours of cover provided as a percentage of the number of hours of support included in the contract: 97.3%

  11. The Performance Assessment Framework • PART H COMMENTS and CERTIFICATION • Part D question 13 – premises closed due to a fire resulting in smoke damage – week needed to air and clean premises – residents placed in temporary accommodation • Part E question 19 – x Number of staff on annual leave • Part F question 22 – 3 staff on annual leave and 5 staff off sick

  12. The Quality Assessment Framework • What is it? • Self Assessment Tool • Nationally Defined Standards

  13. The Quality Assessment Framework • 17 Core Objectives • 4 Mandatory Objectives • Needs Assessment & Support Planning • Security, Health & Safety • Protection From Abuse • Fair Access, Diversity and Inclusion

  14. The Quality Assessment Framework • 13 Supplementary Service Objectives: • Empowerment (4 sections) • Rights and Responsibilities (3 sections) • The Service (3 sections) • Organisation and Management (3 sections)

  15. The Quality Assessment Framework • How will all of the objectives be measured? • A – Denotes excellence, leadership in the field, and mechanisms for continual improvements • B – denotes good practice, working toward excellence • C -Denotes the minimum required standard means with scope for improvement • D - Denotes failure to reach the minimum required standard

  16. The Quality Assessment Framework

  17. The Quality Assessment Framework • Validation Visits & Scheme Reviews • What the SP Team will be looking for • EVIDENCE !!!

  18. helpline: 020 7944 2556 ODPM website: KWeb: www.spkweb.org.uk ODPM free literature: 0870 1226 236

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