Using Technology to Enhance Communication with Students

1. Using Technology to Enhance Communication with Students Lake Washington Technical College

2. Luda Bagriy, LWTC Student and IPO Administrative Support Ed Sargent, Assistant Dean of Learning Resources Peggy Setoguchi, International Student Advisor Introduction

3. Discuss Current Ways Offices Communicate with Students/Campus Talk about Why LWTC (International Programs Office) chose to change methods Discuss five new ways LWTC International Programs Office has implemented and/or in final processes of implementing: E-publications/Newsletter ‘My Space’ & ‘Facebook’ accounts Podcasting Google Apps Positive Outcomes Challenges and Resolutions Future Ideas General Audience Discussion Q/A Agenda

4. 1.Small number of staff 2. Up-to-date with student communication methods 3. Challenges with room arrangements 4. Student or intern pride and resume building experience 5. Collaborative work with staff/students across campus 6. Information ease 7. Advising Time On-line (Con’t Next Slide) Why Use Technology?

5. 8. Time Limitation 9. Repeated questions from students 10. Increase international understanding/awareness around campus 11. Marketing Tools for Prospective Students Why Use Technology? (Continued)

6. New Methods Used at LWTC • E-publications and Newsletter • ‘My Space’ & ‘Facebook’ Accounts • Podcasting Workshops • Google Apps

7. 1. Feedback is ‘awesome’ 2. Students read/respond to information published in newsletters/publications 3. Students understand the set ‘time frame’ now and expect to see that information 4. Student involvement – student stories, new site suggestions for creative things to implement, updates 5. Clear and easy format – no extra software needed or long/repeated e-mails that students don’t read 6. E-mails are specifically used for important matters dealing with that student (they understand when they see the e-mail it’s for something pertaining to them) (#7-12 on Next Slide) Positive Outcome Highlights

8. 7. Information has increased student awareness; less repeated questions and traffic flow for general needs 8. Campus awareness 9. Creative and students know we are trying to match their schedules/styles 10. Departments on campus have heard/read our publications/Podcasting and starting to implement in their own areas 11. Team interest; fresh; fun 12. Marketing for prospective students Positive Outcome Highlights (Continued)

9. 1. “My Space” = Student understanding of how to enroll 2. Get everyone to sign agreements prior to signing into ‘My Space’/ ‘Facebook’ 3. ‘Down time’ on ‘My Space’ and learning HTML code to start = Simple handouts and orientation sessions about ‘My Space’ = Have ‘My Space’ orientations in our general new student orientations and Welcome events to get everyone signed up = Getting help; ‘Facebook’ does not require HTML code Challenges and ‘Working Resolutions’

10. E-publications specifically with campus awareness and/or marketing focus Virtual Reality Site: Second Life www.secondlife.com Another newsletter publication: Letter Pop www.letterpop.com Works in Progress

11. New Ideas?? • Your Turn – What Ideas Do YOU Have? • Open Discussion Time

12. Questions/Answers