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PART II CHAPTER IV

PART II CHAPTER IV. ATTENDING SKILLS. ATTENDING SKILLS. ATTENDING SKILLS are nonverbal communication and listening skills. Research tells us; people never pay full attention to their own communication, nor to their partner’s communication.

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PART II CHAPTER IV

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  1. PART IICHAPTER IV ATTENDING SKILLS

  2. ATTENDING SKILLS • ATTENDING SKILLS are nonverbal communication and listening skills. • Research tells us; people never pay full attention to their own communication, nor to their partner’s communication. • Nonverbal Communication: There are 2 different types; 1. The nonverbal communication expressed by the client and picked up by the clinician i.e., sad affect. • 2. Nonverbal communication used by the clinicians for therapeutic goals i.e., nodding head, being open and available to client.

  3. ATTENDING SKILLS • Interaction of verbal and nonverbal communication According to Knapp (1978) there are 6 ways which verbal and nonverbal communication interact. • 1. Repetition 2. Contradiction 3. Substitution 4. Complementation 5. Accenting (to stress or emphasize on something) 6. Regulation • (see table 4.1 handout)

  4. ATTENDING SKILLS • Components of Non verbal Communication All nonverbal communication consists of one or more of these 5 components. • Physical Appearance: • Kinesics: • Paralinguistic: • Use of Space: • Timing

  5. Components of Non verbal Communication • Physical Appearance: Refers to: height, weight, hygiene, complexion, and style of dress, your posture is also important. 2. Kinesics: is body language or communication by gestures , movement and body positions. See table 4.2

  6. Components of Non verbal Communication 3. Paralinguistic: meaning nonlinguistic aspect of speech i.e., very high volume-- >anger very low volume-sadness fast rate—>manic Slow rate depressed Sighing-relief or discouragement Pressured in speech –--- excitement or anxiety 4. Use of Space: Distance and positioning 5. Timing: 20-25 or 45-55 or 75-80

  7. Helpful hints for nonverbal communications: • 1. Congruence -being genuine see table 4.4 • 2. Sensitivity Understanding the client’s nonverbal as well as verbal communications. Nonverbal such as kinesics and paralinguistic • And verbal such as contradiction, complementation, substitution, accenting, repetition, and regulation.

  8. Helpful hints for nonverbal communications: • 3. Synchrony Meaning match your voice with the client’s tone of voice to create an empathic atmosphere. See table 4.3 for pitfalls in nonverbal expression.

  9. Listening Skills: • Listening skills are another aspects of attending skills. Use active listening and do not interrupt the client. See p.118 • Road blocks to listening: • See table 4.5

  10. Essential skills for good listening: • Essential skills for good listening: • Always pay attention and listen to your clients. • Also, listen to your own immediate personal reactions to the client. See table 4.6 for helpful skills for active listening.

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