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Analytical Skills Training at CALHR: Problem Solving, Critical Thinking, and Decision Making

Analytical Skills Training at CALHR: Problem Solving, Critical Thinking, and Decision Making. Bruce Winner Los Rios CCD winnerb@losrios.edu. What do employers want in an employee? Always in the top 5!. Overcoming the Four Dilemmas of Problem Solving and Decision Making.

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Analytical Skills Training at CALHR: Problem Solving, Critical Thinking, and Decision Making

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  1. Analytical Skills Training at CALHR: Problem Solving, Critical Thinking, and Decision Making Bruce Winner Los Rios CCD winnerb@losrios.edu

  2. What do employers want in an employee? Always in the top 5!

  3. Overcoming the Four Dilemmas of Problem Solving and Decision Making Based on a 15-page White Paper on the same subject available at the close of this session.

  4. Dilemma # 1No Consistent Method Most people in the workplace don’t have a consistent method for solving problems.

  5. SO WHAT? • Procrastination • Efficiency / Effectiveness • Biases (Recency, Ego Depletion, and many, many more) • Trail of Evidence

  6. SOLUTION to Dilemma # 1 Find, learn, and then use a consistent problem solving method. Could it be that easy?

  7. Problem Solving Methods At CALHR • Are there courses at CALHR to foster and develop these skills? YES! • Introduction to Analytical Skills • Essential Analytical Skills • Problem Solving Skills and Methodology • Critical Thinking Skills • Completed Staff Work

  8. Dilemma # 2Lack of Tools Many employees lack a set of tools to use as they go through the steps of problem solving and decision making.

  9. SOLUTION to Dilemma # 2 Find some effective tools, learn how to use them, and go to work.

  10. Problem Solving TOOLS At CALHR

  11. Dilemma # 3Too Much Information! Having access to more information doesn’t necessarily lead to better decisions; in fact it often results in worse decisions.

  12. SOLUTION to Dilemma # 3 Use critical thinking skills to minimize the information you wish to analyze then critically evaluate what you have.

  13. Critical Thinking and many other courses in the analyst series at CALHR…. SOME METHODS • Discard information from unreliable sources • Combine similar information • CT Questions to eliminate bias and redundant information

  14. Dilemma # 4The Myth of Multitasking Multitasking may save time, but it lowers the quality of our decision making.

  15. SOLUTION to Dilemma # 4 When engaged with problem solving or decision making, focus on a single task.

  16. Two Easy Ways • Be attentive in short spans of time • Batch your emails • BUT there is MORE!

  17. Trust me on this one. It’s not as far out as it sounds. Explore what other firms, agencies, and organizations are using… Positive Psychology, Emotional Intelligence, and Mindfulness **SOME EXAMPLES?**

  18. What do Google, The US Army, and CALPERS have in Common? Google – Search Inside Yourself The US Army – Resilience Training for Soldiers and Their Families CALPERS – The C.O.R.E Journey – Diana Wright and Dee Hansford See my blog of this same title at www.GetResultsFromTraining.com

  19. Don’t miss the opportunity with CALHR to EXPERIMENT!

  20. One more tip from UCD, CSUS, and Los Rios… Join us as we collaborate in the world’s largest Training Organization - ASTD or now ATD www.astdsac.org Tonight’s SIG – Wed, June 11th E-Learning or Instructional Designers and A training and development meeting monthly – Friday, June 27th is the First Annual Roadshow at CALSTRS!

  21. Thanks and Good luck on your path to creating better problem solvers and superior decision makers in your agencies! Remember to pick up your Complimentary white paper – on Overcoming the FOUR Dilemmas of PS and DM! Bruce Winner Los Rios CCD And go to my blog to download… “What do Google, the US Army, and CALPERS Have in Common?” www.Get ResultsFromTraining.com

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