Anat Lewin | Global ICT Department | World Bank Group

1. e-BRs as part of broader e-Government CONNECT • INNOVATE • TRANSFORM • AnatLewin | Global ICT Department | World Bank Group

2. We’ve Come A Long Way Basic • Registering a new company • Changing names / addresses • Changing board / management • Pledging property / raising capital • Checking firm for insolvency • Checking that a person has signature rights Pay per use • Advanced • Automatic feed of media news on company viewed • Tracking companies of interest • Annual accounts data entered online by firm • Analysis and structuring of annual accounts data: aggregates, rankings by sector, profitability • Accountants / notaries can log in to digitally sign a firm’s docs  Private sector data firms can become competition to e-BRs when buying bulk

3. About 40 Economies offer Electronic Services • Singapore, Norway and India offer fully electronic business registration services; • Mexico’s electronic company registration saves two weeks; • Bangladesh’s electronic company registration cuts time by almost a month, increased registrations by 90 percent and name clearances by 80 percent; • Singapore linked company and tax registration in a single online form; • Pakistan’s e-Services project and digital signatures allow new companies to register and file tax returns online. Source: Doing Business 2010

4. TaxRegistry Land Registry Business Registry SocialSecurity Interoperability of e-Gov online services E-CustomsTrade DB E-Procure-ment SecuredAssetRegistry Car/Ship Registry For e-BRs, What’s Our Wish List? InvestmentPromotionAgency Interoperability of databases, registries and services bring efficiencies and time / cost savings through One Stop Shops and Single Windows.

5. How are things done today?

6. S I L O Implementation

7. Recent Example: Silos Don’t Work • Ghana’s Budget and Public Expenditure Management System • Funded by the World Bank, implemented by Government of Ghana -- US$30 million • Incorporated 32 Ministries in 10 Regions and across 140 Districts • However, not integrated with the rest of the government • Being scrapped • A new IFMIS system is now being implemented at a cost of US$54 million.

8. We can implement post-facto interoperability, but we get a “Spaghetti of interdependencies” among Government applications. Difficult to maintain.

9. Services to Citizens, Businesses, Government Collateral Registry Land Registry e-Transport e-BR e-Customs e-Tax Standards and Enterprise Architecture (SOA) Shared Infrastructure, Services / Interoperability e-Security Strategy, Policies, Laws, Regulations, Institutions, Knowledge The Business Unit-Driven Conceptual Framework for e-Government Diagonals Public Private Partnerships, central-local, skills development You are a Vertical We can help you think through the Horizontals

10. How can we do things differently with new technologies?

11. Move to a situation in which technology allows you to share services and infrastructure

12. Shared e-Gov Services:Think Modular

13. Service-Oriented Architecture Services: After Services: Before Examples: Same payment systems can be invoked by e-BR as by other applications Authentication check on a person invoked at civil registry Mapping services invoked to merge data with maps Credit Check invoked by e-BR and other applications

14. TaxRegistry Land Registry Business Registry SocialSecurity Interoperability of e-Gov online services E-CustomsTrade DB E-Procure-ment SecuredAssetRegistry Car/Ship Registry For e-BRs, What’s Our Wish List? InvestmentPromotionAgency Interoperability of databases, registries and services bring efficiencies and time / cost savings through One Stop Shops and Single Windows.

15. “the Cloud”

16. Shared cloud infrastructure can lead to cost reduction, efficiencies, access to the latest technologies, ability to quickly respond to fluctuating or transient demand, reduction of TCO, lower energy costs, added security, and a greener footprint. Moldova is Preparing a Government Cloud

17. UK Government is Creating a Private Government Cloud • Could save up to £3.2bn a year from at least £16bn. • About a dozen highly secure data centers, each costing up to £250m to build, to replace more than 500 presently used by central and local government, and police • “Open source" software on local government's 4m desktop computers. Estimated cost savings per machine of £100 would total £400m across government.

18. Technology is Not the Problem. • Weak institutions  need strong champions in both BR and e-Gov agency, and pressure from above, e.g. Head of State’s office • Officials lacking capacity  build capacity and empower “doers” • Institutions traditionally not connected  create collaboration among agencies • Turf issues  resolution from top • Local – National challenges  resolution from top • Need reasonable budget and sensible PPP

19. eGov Institutional Models • Decentralized model – Shared Responsibility among Ministries • Germany, Sweden, France, Finland • Coordination under President’s/PM’s/Head of State office • UK, Italy, Japan, US, China • Lead ministry (e.g. Finance, ICT, Economy, Planning, Public Admin.) • Canada (Treasury), Israel (Finance), Australia (ICT), Slovenia (ICT Ministry), Russia, Brazil • ICT Agency within the Civil Service • Ireland, Singapore, Estonia, Bulgaria, Korea • ICT Agency as a Public-Private Partnership • National Institute of Smart Government in India • Information and Communications Technology Agency (ICTA) in Sri Lanka • Board of Directors drawn from government, private sector and the academia • Each has advantages and disadvantages. • Elements Required: • A powerful champion (an individual and an office) • Enforceable interoperability framework and standards • Coordination and knowledge sharing across ministries • Accreditation Agency and digital signature laws • Revenue streams • Change Management • Enterprise Architecture • Data Management Centers

20. The World Bank’s Experience Larger Projects • Kenya. US$157 million for pro-competitive regional communications infrastructure, regional policy harmonization, enabling environment, e-Government applications. Several phases, from 3 – 25 countries. • Vietnam. US$96 million for implementation of the National ICT Strategy, enterprise architecture, e-applications, capacity building. • Mexico. US$80M for IT-enabled services industry development. • Romania. US$60 million for developing e-Government, Broadband and Knowledge Economy. • Ghana. US$57M for e-Government and IT-enabled Service Industry. • Sri Lanka. US$53M for developing e-Government, Broadband, IT industry and e-society. Smaller Projects • Organization of Eastern Caribbean States. US$7 million for regional e-Government applications that use economies of scale. • Rwanda. US$10 million for Government reengineering, e-Government applications, and rural access.

21. Keep in Mind

22. Future trends: Mobile phones are the single largest service delivery platform in the world Governance & Social Development Business Registry Collateral Registry Largest Ever Delivery Platform > 4 Billion Mobile Phones in Developing Countries e-Customs Civil Registry e-Taxation Land Registry Credit Rating Motor Vehicles Registry

23. Thinking about Mobile and Location Services

24. Business Registry Interoperability Throughout Europe Austria Belgium Italy Interoperability of common data fields Ukraine Estonia Latvia CzechRep. Germany Denmark Interoperability model for Business Registries across Europe: 23 members including Czech Rep, Estonia, Latvia, Lithuania, Macedonia, Serbia, Slovenia, and Ukraine. www.ebr.org

25. Thank you alewin@worldbank.org Global ICT Department World Bank

26. Additional Slides

27. US$80 million: IT Industry Development Project Country Examples: Mexico Development ObjectiveTo foster the creation of jobs in Mexican IT Companies by improving competitiveness and efficiency through access to: • A larger supply of trained personnel • Technologies • Quality standards and global marketing networks of MNCs • Private debt finance Components • Human skills development • Strengthening of IT Clusters • Financing of IT Industry • Supporting Infrastructure • Outsourcing of Government Services • Strengthening of Legal and Regulatory Framework

28. Country Examples: Sri Lanka US$57 million: E-Sri Lanka Development Project Development ObjectiveTo promote: (i) the Use of ICT to enhance growth, employment and equity through affordable access to means of information and communication; (ii) access to and use of public information and service on-line by citizens and businesses; and (iii) competitiveness of private sector, particularly of knowledge industries and SMEs Components • ICT policy, Leadership and Institutional development Program • ICT HR development and Industry Promotion Program • Backbone Communications Infrastructure • Telecenter Development Program • Reengineering Government Program • e-Society Program

29. US$41 million: eGhana Country Examples: Ghana Development ObjectiveTo develop the IT Enabled Services industry, and contribute to improved efficiency and transparency of selected government functions through e-government applications. Components • Enabling Environment: Capacity building, support to the National Communications Authority, sector policies, revision to the FOI framework • Support to Local ICT Businesses and ITES in Ghana : ITES capacity building, establishment of a program between educational institutions and businesses, promotion strategy, grants • eGovernment Applications and Government Communications: IT architecture, Government Investment support, training, and study on PPPs (e.g. tax modernization).

30. US$ 11 million: ICT Infrastructure Development Project Country Examples: Mongolia Development ObjectiveTo increase the coverage and use of ICT services among the rural community (telephony, internet access, access to e-government services) in order to increase incomes in rural Mongolia Components • Subsidies to telecom operators to provide access in rural areas, through an output-based competitive subsidy program; • Public-Private partnerships in the delivery of e-government services; • Policy and Regulatory capacity-building for ICT sector reforms.

31. Suggested e-BR M&E Indicators • Sample Outcome Indicators • Implementation of e-BR services that are most in demand by citizens and businesses • Growth of number of e-registrations / e-transactions on e-BR site • Interoperability among government databases • Effective Use of Public-Private Partnerships (PPPs) • Quality indicators: increases in usability, functionality and accuracy of e-BR services; increase in access to relevant information • Quantity indicators: increases in coverage, scope or number of services • Sample Impact Indicators • Quality: User satisfaction with e-BR (survey) • Efficiency: cost savings to government, businesses • Efficiency: time savings to government, businesses • Governance: Increase in transparency and responsiveness of government; reduction of corruption. • Re-investment of net profits • Reduction of environmental foot print (paper-less government)

32. M&E of e-BRs

33. M&E of e-BRs

34. Financing US$4bn for 203 projects including US$1.5bn in 32 IDA countries for 84 projects Mobilizing another US$2bn Contributed to 225 million new mobile subscribers Our Role WORLD BANK IFC • Bank policy advice in 105 countries: a major contribution to liberalization, private sector participation and mobile revolution • Contributed towards generating US$16bn private sector investment between 1997 and 2006 in IDA countries alone infoDEV • Mainstreaming agent of ICT through recognized research and toolkits • Research on Open Access models: a major shaper of 2nd generation policy reforms for backbone infrastructure • Enabling agent for 105,000 new MSME entrepreneurs through the incubators’ network 34