Accenture Policy Components Overview

1. Accenture Policy ComponentsOverview July 2010

2. What is Accenture Policy Components? • Accenture Policy Components helps insurers create innovative product portfolios, across personal, commercial and specialty lines, and to transform their processes and systems • Configurable products and processes can be tailored to all distribution channels • Components can be implemented individually or as part of a broader migration strategy • The respective components address key parts of the insurance process, enabling you to improve your systems, your service and your results

3. Where are we coming from and what´s new? Accenture has been in the policy P&C software business for more than 12 years . . . • managing effectively millions of General Insurance policies in leading European insurers • handling all major Commercial and Personal business lines through a diversity of distribution channels (agents, brokers, underwriters, call center, direct, aggregators, banks…) • Most recent product launch is the new Insurance Product Factory in 2009 … and we continue evolving our policy P&C assets • Extended configuration utilities for product factory and policy management planned for end of 2010 • New policy workstation for distribution, fully integrated with product factory and back-office policy management by Q3FY11 • Continuousevolution of the full policy P&C components suite to adapt to new market needs (channels, countries…)

4. What Does Policy Components look like? Policy Workstation Product Factory Distribution Channels • Product Config • Rule, Rate & Form Config • Policy Application Config Adapters • Front End Quote & Rate • New Business, Endorse & Renew Core Policy Admin UW Desktop Services & Integration 3rd Party • Clearance & Registration • Account Management • Exposure Management Extended Policy Admin • Issuance and Form Production • Back End Transactions Enterprise Components Foundational Architecture

5. Accenture Policy Components, new generation end-to-end property and casualty (P&C) product and policy management solution Functionality & Attributes Policy Components functional coverage : • Native multi-channel, multi-country, multi-language, multi-currency support • Centralizes product definition and rules (rating, underwriting, forms) through an easy-to-use desktop system for business users. Seamlessly integrated with the policy module • Self-service portal for customers & agents: Quote & buy and policy self servicing • Preconfigured standard products & processes • Simple integration with other internal & external systems & channels • Independent interoperable modules – flexible yet robust. • Applications can be implemented as a comprehensive solution or individual ones can be chosen and integrated in the insurer’s IT landscape Policy Holder & Producer Services Marketing and Distribution Underwriting and New Business Product Manufacturing Supported by five Policy Components modules: Product Factory Policy Workstation Core Policy Admin UW Desktop Extended Policy Admin • According to Accenture’s customers surveyed by Celent: unanimous high scores for the functions of rating, premium accounting, business rules and product definition; Experience around integrating with external data sources was described as “easy”, and around making significant changes was “excellent”. With respect to Accenture’s handling of the project implementation, references were agreed that project management, scoping, and responsiveness were all excellent. Celent: US & European General Insurance Policy Administration Systems 2009*

6. The Accenture Product Factory is a comprehensive suite of capabilities that support all centralized product management activities Functionality & Attributes Enhancing the Asset Salient Facts • Component-based solution for P&C personal, commercial & specialty lines product mgmt. • Cohesive workstation for consistent and collaborative product development, testing, deployment and project mgmt. • Centralized product definition, configuration and modification through reusable templates and components • Adaptable services to integrate with tools for underwriting rules, rating, form selection and tasks • Business impact modeling to validate product changes against production data sets and evaluate premium or decision impacts • Product-centric deployment and run-time model • The new Product Factory is the evolution and consolidation of the assets formerly known as (fka) Insurance Configuration Components, the Accenture Insurance Solution Product Factory and the Actuator. • Latest version of the software includes: • Product development workstation complemented with screen & processes configuration • Business impact modeling • Deployment and run-time adapters • Pre-defined product templates • Insurers can expect significant business benefits: • A 20 to 30 percent market growth acceleration through faster speed to market and improved quote and new-business hit ratios • A greater proportion of high-margin business ; improved loss-cost results by 2 to 5 pts • • A dramatic increase in the number of tailored offerings • • A 30 to 50 percent reduction in IT expenses and increased IT throughput “Based upon Accenture technology, our enhanced product development suite is designed to satisfy the needs of our growing customer base and support product innovation well into the future. We are pleased to make Accenture our technology and consulting provider for this important initiative.” ‒ Tom Troy, senior vice president, Safeco Business Insurance • “The Insurance Configuration Components is an impressive step forward in both product configuration and more broadly in product management which can be purchased separately allowing a company to benefit from these products with out necessarily committing to a large up front investment. “ - Celent P&C PAS NA report – June 2009

7. Accenture Policy Workstation, a state-of-the-art underwriting solution for P&C personal, commercial & specialty lines Enhancing the Asset Functionality & Attributes Salient Facts • The new Accenture Policy Workstation is the evolution of the front-office functionality of the Accenture Insurance Solution , extended with new capabilities such as screen and processes configuration. Latest version of the software includes: • Enterprise location data services • Full cycle automation from submissions/quotes to renewals • Book management & operational reporting • Pre-built standard processes and rules • Credentials included: • Used to manage millions of policies worldwide • Thousands of users • Manages all General Insurance business lines (personal, small/mid commercial, specialty lines) • Provides a single web-based workstation that integrates all front-office transaction s and leverages existing systems and data for more efficient and effective policy operations • Intelligent application data capture • Self-service portal for real-time quote & buy • Centralized business rules, segmented workflow & predictive pricing • Real-time collaboration between business units • Coordinated agency relationship management • Integrated account service across products/business units • Collaborative underwriting network of knowledge sources "Accenture offered an invaluable software asset for automating underwriting processes as well as a plan for helping us quickly implement our goals for seamless customer service.” ‒ Bob Eichenberger, vice president of front office product management at Fireman's Fund Insurance Company Accenture has more than 30 underwriting clients worldwide, including 14 of the top 20 US insurers Among the leading clients are Fireman’s Fund, RSA and Hanover Insurance According to Gartner’s “Now Is the Time for P&C Insurers to Invest In Underwriting Workstations” report - April, 2009, Accenture was recognized as the only vendor that provides the granular back-office underwriting functionality and automation of business processes for commercial insurance products for P&C insurers globally.

8. Accenture Underwriting Components – a component-based solution for P&C personal, commercial & specialty lines Functionality & Attributes Underwriting Components Software • Centralized business rules, segmented workflow & predictive pricing • Underwriting skill & service needs aligned with risk complexity & distribution access methods • Real-time collaboration between business units • Coordinated agency relationship management • Integrated account service across products/business units • Web-based underwriting desktop & rule development workstation • Collaborative underwriting network of knowledge sources Account Folder UW Utilities Name & Address AMS Data Transformation SQPR, Location/Building UW Task Assistant, Dynamic Risk Assessment Partner Integration Framework Enhancing the Asset AICS Architecture • Latest version of the software includes: • Enterprise location data services • Integration with PitneyBowes Group 1 and MapInfo • Full cycle automation from submissions/quotes to renewals • Book management & operational reporting • Pre-built standard processes and rules Salient Facts • Used to manage +250,000 policies worldwide • Over 5,000 users • Most policies managed by Accenture Underwriting Components are larger, complex and higher revenue policies According to Gartner’s “Now Is the Time for P&C Insurers to Invest In Underwriting Workstations” report - April, 2009, Accenture was recognized as the only vendor that provides the granular back-office underwriting functionality and automation of business processes for commercial insurance products for P&C insurers globally.

9. Accenture Core Policy Administration and Extended Administration modules provide full back-office support to insurers looking for an end-to-end Policy solution Enhancing the Asset Functionality & Attributes Salient Facts • Multi-channel, multi-country, multi-language, multi-currency • Preconfigured processes: lower costs, greater speed and flexibility • 6 month out-of-the-box implementations • Simple integration with other systems & channels • Independent interoperable modules – flexible yet robust • The new Accenture Core Policy Administration and Extended Administration modules are the evolution of the asset fka Accenture Insurance Solution. Latest version of the software includes: • Extended channel support (e.g. web services for aggregators ) • Multiple platform deployment options that optimize development and execution in production to reduce the Total Cost of Ownership (TCO) • Used to manage +10 million policies worldwide • Over 40,000 users • Used by insurers that operate in multiple countries • Used for all lines of insurance business, including complex commercial lines • Servicing multiple channels • Powerful analytics CORE POLICY ADMINISTRATION Policy Servicing/ Renewal Commissions “Accenture’s Insurance Solution was a key component … because it allowed us to build our new operational and business models and in turn reduce our expense ratio by several percentage points over a two year period.” – Juan de Blas – Zurich Financial: Services Spain COO (Operations, Support & Claims Director) End to End Documentation Mgmt Billing EXTENDED POLICY ADMINISTRATION Reinsurance Business Intelligence Payments & Collections Technical Accounting Regulatory Compliance 9