1 / 5

(taxpayers) individuals businesses

IVR. Specialist Staff Desktop. Customer Service Representative. Tax Administration Legacy System. New Zealand Tax. Need (IRD Call Centre Project): Develop a more efficient, effective department through provision of online services to businesses

elliot
Download Presentation

(taxpayers) individuals businesses

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IVR Specialist Staff Desktop Customer Service Representative Tax Administration Legacy System New Zealand Tax Need (IRD Call Centre Project): • Develop a more efficient, effective department through • provision of online services to businesses • a customer-focused, compliance improvement approach Approach: • Integrated customer relationship management, call center, IVR Impact: • "We treat people who deal with us as valued customers." • Able to train call center staff in 2 weeks • 100% ability to file business taxes on line (taxpayers) • individuals • businesses http://www.ird.govt.nz/

  2. Government's Transformation • Moving information / services to the Web • Enhancing and expanding access and usability • Re-engineering processes around the customer • Becoming a knowledge provider for customers and employees Wave Wave Wave Wave

  3. US Department of Commerce - BuyUSA Need: • Stimulate economic development by assisting US SMBs to compete and grow in the global economy Approach: • Innovative e-marketplace linking US businesses with buyers and partners around the world • IBM pServers, DB2 UDB, WebSphere Commerce Suite, hosting Impact: • Reduced time and cost to find opportunities and local partners • Allow foreign companies to view US catalogs and background company information http://www.buyusa.com

  4. UK Government Knowledge Network Need: Bring senior levels of government into close and swift communication on policy and issues Approach: • Factual and briefing information • Preparation of answers to Ministers' questions Impact: • 250,000 uses per week • Improved coordination of different communications channels • Enhanced ability to respond to "quickfire" changes and questions in a united fashion http://www.kablenet.com/

  5. Naestved, Denmark, Community Portal Need: • Facilitate & drive local business growth • Aid population in ability to retrain Approach: • City community portal, common case management, e-learning and e-commerce infrastructure Impact: • Extensive citizen access -- 58% +"connected" via high-speed network • One stop shop for all citizen services • Business Development Council support • EU funding and awards • Stopped Growth of unemployment • Promoted local economic growth http://www.naeskom.dk/

More Related