Leveraging Knowledge – Search: Transforming How We Transfer and Use Knowledge April 5, 2007

1. LeveragingKnowledge –Search: Transforming How We Transfer and Use Knowledge April 5, 2007

2. Welcome… • About the Boston KM Forum • Community of practice for people working in the field of Knowledge Management (KM) • Provides an environment for the exchange of ideas, best practices, and business opportunities • Works to develop programs that support personal and professional growth

3. Exhibitors… • Endecahttp://endeca.com/ • Fasthttp://www.fastsearch.com/ • IBM/OmniFindhttp://www-306.ibm.com/software/data/enterprise-search/omnifind-enterprise/ • Jarg Corporationhttp://www.semantxls.com/index.html • Siderean/Seamarkhttp://www.siderean.com/

4. Events… • Upcoming KM Forum events • Third Thursday – April 19 • First Friday – May 4 • June Bentley symposium – week of 6/25 – the role of Leadership in advancing KM efforts • October Bentley program – October 2 – KMF goes international! • Dave Snowden from Cognitive Edge on “Sense-Making and Knowledge Management” • Possibly Shawn Callahan from Anecdote on “Appreciative Inquiry” • Other events ? ? ?

5. …many organizations are frittering away up to 10 percent of their staff costs on wasted effort because employees simply can't find the right information to do their jobs. Butler Group, “Enterprise Search and Retrieval” Source: The Training Foundation, 2006 …the cost of ineffective search is $5,251 per worker per year… Sue Feldman, IDC Source: CRM Daily, 2007 Why “Enterprise Search?”

6. Why “Enterprise Search?” Source: Delphi, DM Direct Search Special Report, 2005

7. Today’s agenda • Lynda Moulton, LWM Technology Services and The Gilbane GroupTechnological Assembly of Search Challenges, 1974 - 2007 • Theresa Regli, CMS Watch, Moderator; Doug Cornelius, Goodwin Procter LLP; Rich Lawson, AstraZeneca Pharmaceuticals, Sharon Wilson, Boston Consulting GroupPanel Discussion: The Whole Nine Yards – the Full Suite of Tools Needed for Enterprise Search • Introduction of Exhibitors and Break • Matt Brown, Forrester ResearchThe Future of Search and Information Access

8. Today’s agenda, continued • Lunch, Exhibits, and Networking • Joyce Ward, LexisNexis, Moderator; Pete Bell, Endeca; David Cobosco, IBM Software Group/OmniFind; Michael DiLascio, Siderean/Seamark; Anant Khanolkar, Autonomy; Hadley Reynolds, Fast Search & Transfer Panel Discussion: How Search Tool Companies are Positioning Themselves • Wrap up and Networking

9. How many of you know about “Soople?”

10. www.soople.com 13

11. Aa..ha! The APQC Knowledge Management Blog Anecdote Association of Knowledgework Babson Knowledge Boxes and Arrows BRINT Chris Collison’s blog Cindy Gordon CIO’s Knowledge Management section Collaborative Thinking Column Two A Compound of Alchymie Creative Chaos: Dina Mehta’s blog Destination KM Dove Lane Dr. Dan’s Daily Dose Eclectic Bill Elsua Full Circle Online Interaction How to Save the World InsideKnowledge Magazine KM.gov KM World The KNOW Network KnowledgeBoard Knowledge Jolt with Jack Knowledgeline The Knowledge Management Advantage Knowledge-at-work Mathemagenic: Learning and KM Insights Musings of a Social Architect Portals and KM Stan Garfield’s Weekly Knowledge Management Blog Talking Knowledge Management 35 essential knowledge management sites. http://www.lucasmcdonnell.com/26-essential-knowledge-management-sites-and-blogs/

12. 9.440 Google hits Viable cells in 1/4 teaspoon of Acidophiluspowder 1989 6-month revenue of Phillips Petroleum High score in the game, “Divide and Conquer” And… Who can tell me what this number represents? 6,400,000,000

13. Who can tell me what this number represents? 6,400,000,000 US Web searchesin June, 2006

14. Here’s some data on market share in the Internet search market. Percentage of searches done by US web surfers in July 2006 at home, work, and at universities

15. LeveragingKnowledge –Search: Transforming How We Transfer and Use Knowledge April 5, 2007