The Psychiatric Services and Clinical Knowledge Enhancement System (PSYCKES)

1. The Psychiatric Services and Clinical Knowledge Enhancement System (PSYCKES) Molly Finnerty, MD Director, OMH Bureau of Evidence Based Services and Implementation Sciences Fall 2011

2. Overview • Introduction to PSYCKES • Using PSYCKES • QI Reports • Clinical Summary • Data access & the Consent Module • Next Steps • PSYCKES Access • Technical Assistance

3. What is PSYCKES? • Secure, HIPAA-compliant portfolio of Web tools • PSYCKES – State hospitals (2003) • PSYCKES – Medicaid (2008) • MyPSYCKES for consumers (2010) • Developed by OMH to support quality improvement and clinical decision-making • Calculates performance on quality indicators at state/regional/agency/site levels • Provides treatment history across settings over time • MyPSYCKES allows consumers to enter data on treatment process, outcomes and goals

4. Client Records Accessible in PSYCKES-Medicaid NYS Medicaid enrollees Fee-for-service claims Managed care encounter data Dual-eligible (Medicare/Medicaid): includes Medicaid data only Behavioral health population, i.e., at least one of the following: Mental health or SUD service Mental health or SUD diagnosis Psychotropic medication Currently over 2.5 million individuals

5. Data Available in PSYCKES All Medicaid-reimbursable services for which a claim was submitted, across treatment settings Behavioral health (outpatient and inpatient) Pharmacy (psychotropic and medical) Medical (services, lab tests, and procedures) Living supports (if Medicaid-billable) Up to 5 years of data Currently does not include data from Medicare or private insurance For dual-eligible clients (Medicare and Medicaid), includes services but not pharmacy

6. PSYCKES Implementation • State hospitals (2003): 27 hospitals • Mental health clinics (2008): 340 clinics • NYC Hospital affiliated clinics (2010): 25 clinics/ CDTs • LGU pilot (2010): NYC, Erie • ACT Transitions Project (2010): 27 teams • MyPSYCKES pilot (2010): 2 clinics • ER pilot (2011): 4 ERs • Access for OMH and OASAS licensed hospitals and detox programs (2011) • Support goals of Phase I – Learning to use data

7. USING PSYCKES

8. PSYCKES Homepage (www.psyckes.org)

9. Logging in to PSYCKES • From PSYCKES Homepage, click “Log into PSYCKES • At Login Page, enter: • User ID (first box) • Password + token code (2nd box)

10. Your PSYCKES Homepage: QI Overview Screen Hospital/ ER related measures High utilization (4+/yr): BH, Medical, any cause Readmission: 7 days, 30 days Preventable admissions: Diabetes, Dehydration, Asthma High need ineffectively engaged Medication related indicator sets Psychotropic polypharmacy (by class and over all) Dose (by class of psychotropic) Cardiometabolic (high/moderate risk AP + cardiometabolic condition) Youth (“too many, too much, too young”)

11. QI Overview Screen:Performance on measures with regional & state comparators

12. Drill Down on Indicator Set (e.g. 4+ Inpt/ER)to Individual Measures (e.g. BH, Medical, All)

13. Quality Indicators Link to List of Flagged Clients

14. Recipient Search: Find an individual (search by name, ID)Find a cohort (search by demographics, diagnoses, physician, medication or services received, MCO, or QI flag)

15. Search ResultsClick on Recipient Name >> Clinical Summary

16. Mapping

17. Clinical Summary Header Integrated view of all services (graph and table) Service Summary Tables by category Medications: BH, medical Outpatient services: BH, medical Inpatient/ER services Dental and Vision Living Support Lab/ Xray Transportation Summary Table links to individual claims/encounters (“See All Data”) Can print or save as PDF or excel

18. Clinical Summary Header: Report date,level of access, select time frame, Name, DOB, Age, MCO, Quality Flags, Diagnoses

19. Clinical Summary: Integrated View of All Services Graph allows for rapid identification of utilization patterns, including medication adherence, outpatient and inpatient services.

20. Zoom on Period of Interest Hovering the cursor over an individual record will show date and place of service.

21. Integrated View as Table

22. Medications: PsychotropicsDrug, dose, duration, start date, last pick up, prescriber

23. Pharmacy Data: Medical Drug, dose, duration, start date, last pick up, prescriber

24. Drill Down from Medication Trials to Individual Prescriptions:Dose, Quantity, Tabs/day, Days supply, Route, Prescriber, Pharmacy

25. Outpatient BH Services Summary: Type of service, Provider, Date of First and Last, # of visits, Diagnosis, Procedures, Practitioner, “See all Data” > Links to each invoice/claim

26. Outpatient Medical ServicesType of service, Provider, Date of First and Last, # of visits, Diagnosis, Procedures, Practitioner, “See all Data” > Links to each invoice/claim

27. Inpatient and ER ServicesService Type (ER or Inpt, BH or Medical), Hospital Name, Date of First and Last ER/Inpatient Admission, # of Admits, Last Diagnosis, Procedures, “See all Data” > Links to each invoice/claim

28. Labs, Dental & Vision, Living Support

29. Export Data to PDF or ExcelAll reports, all screens can be exported to PDF or excel

30. Benefits & Uses of PSYCKES Data: Clinical Evaluation and treatment planning Medication reconciliation Coordination of care across clinical settings Assess medication compliance Identify utilization patterns (high use, readmission) Discharge planning Timely – weekly updates

31. Benefits & Uses of PSYCKES Data: Quality Improvement Performance on measures – can select comparators Transparency – all stakeholders see the same information Meaningful and Actionable Data - link to individual clients Flexible – an expanding array of quality measures, and capacity to search for cohorts of interest Timely - updated monthly

32. Limitations of PSYCKES Data • Accuracy dependent on coding and billing • Data elements limited to what is shown on claims • e.g. See labs/ x-rays but without results • Time lag between services and billing is variable • Service data may lag by weeks or months • Client data affected by changes in eligibility, moves, hospitalizations (bundled services).

33. Accessing Client Data: PSYCKES CONSENT MODULE

34. Which Clients Can Be Accessed Through PSYCKES? Two ways clients are “assigned” to you: Automatically: Clients you billed in the past 9 months Manually: through the Consent Module Clients you consent Clients you attest you are serving in a clinical emergency Who is available for consent? All Medicaid enrollees in the NYS BH population MH or SUD diagnosis or service Psychotropic medication

35. Client Level Data Access

36. What is an Emergency? • Can occur in any setting • New York State Public Health Law Section 4900.3 "Emergency condition" means a medical or behavioral condition, the onset of which is sudden, that manifests itself by symptoms of sufficient severity, including severe pain, that a prudent layperson, possessing an average knowledge of medicine and health, could reasonably expect the absence of immediate medical attention to result in (a) placing the health of the person afflicted with such condition in serious jeopardy, or in the case of a behavioral condition placing the health of such person or others in serious jeopardy; (b) serious impairment to such person's bodily functions; (c) serious dysfunction of any bodily organ or part of such person; or (d) serious disfigurement of such person.

37. Consent Process in Hospital Workflow • Hospital staff obtain written consent from clients OR determine that it is a clinical emergency. • PSYCKES consent • RHIO consent (if Medicaid data used/ addressed) • Clinical emergency • Registrar uses Consent Module in PSYCKES to attest to rationale for access to client data (consent or emergency). • Any PSYCKES user at the hospital can then access client data.

38. Registrar Menu • Consent Module is accessed through the Registrar Menu in PSYCKES. • Registrar Menu tab only appears if the user has been granted PSYCKES-Registrar access. • Clicking “Registrar Menu” tab opens a new row of tabs.

39. Consent Forms Menu PSYCKES Consent Forms available in English and Spanish.

40. Using the Consent Module From Registrar menu, go to Medicaid Consent Menu and click on “Grant Consent”

41. Step1: Find the Client Enter client’s Medicaid ID number, and click “search.” AA19 386GAA

42. Confirm Search ResultsCorrect name, age, gender, address? AA19 386G Mouse Minnie 7 Goofy Lane Warnerville NY 13456 F 42 05/15/1969 42 05/15/1969 F

43. Step 2: Attest to Right to Access Data consent or clinical emergency

44. Step 3: Confirm Client IdentificationSelect forms of ID from drop-down list, or if known to setting can attest to identity without ID

45. Submit then Quit orGo to Clinical Summary

46. Search for Consented Recipients Once a client is consented, any hospital staff with PSYCKES access can view the client’s clinical data.

47. Steps for Setting up PSYCKES Access for Hospitals/ Detox Programs • Complete PSYCKES Access Packet (emailed to Hospital CEO) • Contact Sheet • Data Sharing Agreement (Note: GNYHA/PSYCKES Quality Collaborative participants have completed already) • CNDA - Confidentiality and Non-Disclosure Agreement (Note: agencies participating on OMH PCS have completed already) • CEO assigns local Security Managers • Security Managers use on-line Security Management System (SMS) to enroll PSYCKES users and registrars • OMH sends tokens to Security Manager • Security Manager activates tokens and gives to staff

48. Training and Technical Assistance • Webinars beginning in November • On Access to PSYCKES • On Using PSYCKES PSYCKES website materials • www.PSYCKES.org • Users’ Guide, recorded Webinars, FAQs • Helpdesk assistance via PSYCKES-help@omh.ny.gov

49. Next Steps • PSYCKES Access Packet will be sent out to all OMH or OASAS licensed inpatient or detox programs (Nov 2011) • Training Webinars (Nov 2011-April 2012) • Questions • www.psyckes.org • PSYCKES-help@omh.ny.gov