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Quality in Care – Provider Forum 15/10/10

Quality in Care – Provider Forum 15/10/10. Keith Darragh – Assistant Director (Resources). Current Mechanisms for Identifying Quality. CQC Star Ratings CQC Regulatory data – Capturing Regulatory Information at a Local Level (CRILL) Uncertainty on how changes to CQC will impact on the above

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Quality in Care – Provider Forum 15/10/10

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  1. Quality in Care – Provider Forum 15/10/10 Keith Darragh – Assistant Director (Resources)

  2. Current Mechanisms for Identifying Quality • CQC Star Ratings • CQC Regulatory data – Capturing Regulatory Information at a Local Level (CRILL) Uncertainty on how changes to CQC will impact on the above • Contract Monitoring • Adult Safeguarding • Individual Reviews

  3. How do we build Quality into Care Provision • People/Workforce • Organisations • Support Planning How can Commissioners ensure quality in each of these areas? How can Providers ensure quality in each of these areas?

  4. Quality in Contracts • Meet statutory legislation • Meet National Minimum Standards • Monitoring of outcomes for Service Users e.g. - Improved Health & Wellbeing - Improved Quality of Life - Exercising choice and control

  5. Quality in Contracts • Time Banking • Electronic Call Monitoring • Key Performance Indicators Reliability e.g. minimising the change of care worker e.g. informing the Service User of a change in time of the visit Flexibility e.g. example of innovative service delivery to meet Service User needs / outcomes Provision of a Quality Service e.g. Feedback from the annual Service User Survey e.g. Induction training meets Skills for Care requirements e.g. Mandatory training undertaken e.g. Supervision & appraisals undertaken

  6. How can Quality be delivered? What are the key Performance Indicators in each area that demonstrate quality? Meaningful, Measurable and Manageable TASK: Consider how as providers you can continue to improve quality – what do you have in place for: • People/Workforce • Organisations • Support Planning

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