HSPcomplete Advanced Q&A

1. HSPcomplete Advanced Q&A Alex Blinov, title Dennis Sherbakov, title Tuesday, May 8, 2007

2. HSPcomplete background 6 years in production • 2000 - development started • 2001 – first customer: Usonyx • 2002 – June – HSPcomplete 2.0 • Reseller features • 2003 – Aug – HSPcomplete 2.1 • New Virtuozzo control panels • 2004 – Sep – HSPcomplete 3.0 • Shared hosting with Plesk [ADD Screenshots of different versions with animation] Presentation Title (Manually Change in Master Slide)

3. Control panels for: service provider, resellers, end-users Integrated, re-brandable online store Over 100 pre-integrated plug-ins: domain registration payment gateways fraud monitoring Hosting Services: web hosting, email hosting, site builders, VPS hosting, domain parking, dedicated hosting, DNS services Integrated Plesk and VZ licensing via SWsoft Key Administrator Centralized core management functions HSPcomplete Architecture Highlights Presentation Title (Manually Change in Master Slide)

4. What’s new in HSPcomplete 3.3 • SOAP API • Standard XML-based API • Language and platform independent • Can be called from remote server • PHP shopping cart-like online store • Based on SOAP API • Can be installed on remote server • Can be used as a sample for creating any kind of shopping cart to plug into HSPcomplete Presentation Title (Manually Change in Master Slide)

5. What’s new in HSPcomplete 3.3 (continued) • ImprovedPlesk/Virtuozzo/SiteBuilder support • Virtuozzo Zero-Downtime Migration (ZDTM) • Improved 64-bit support • Virtuozzo EZ templates (Linux) and .efd templates (Windows) management • Plesk Domain Aliases, Application Vault and Plesk Desktop management and much more • SiteBuilder 3 support • Improved Domain/DNS services • Bulk domain registration • WHOIS privacy support • Unlimited TLDs/registrars with different pricing • Provide resellers with their own registrars setup Presentation Title (Manually Change in Master Slide)

6. What’s new in HSPcomplete 3.3 (continued) • Many billing improvements • Complete set of billing reports • Move subscriptions between accounts • Cancellation requests management • Mass print PDF invoices and more • HSPcomplete management node clustering • Possibility to install HSPcomplete on multiple servers to handle 100,000s customers • Allows fault-tolerant setup with monitoring and load balancing • HSPcomplete Advanced Configuration Manual included Presentation Title (Manually Change in Master Slide)

7. What’s new in HSPcomplete 3.3 (continued) • Integration with 3rd-party helpdesk systems • Kayako SupportSuite and Cerberus Helpdesk integrated • Integration based on SOAP API • Improved User Interface • Improved browsing efficiency • Hide/show search and action bars • Export to Excel from any listing Presentation Title (Manually Change in Master Slide)

8. HSPcomplete focus • Customer orientation • Do What Customers Want • Faster Patch Deliver • Hotfixes • Patches • Service Packs • Quality • Improve stability • Longer testing circle • Wider test cover • More test technique used, automated tests • Periodical reviews • Security review • Performance review Presentation Title (Manually Change in Master Slide)

9. HSPcomplete 3.3 focus (continued) • Open Architecture • Create architecture allowing customers to write own modules • Now Available for payment and domain plug-ins now • Open source plug-ins • Now Available for payment and domain plug-ins • Customers can patch plug-ins and add new features • Add new functions to SOAP API • Community • Community of companies developing plug-ins • SWDN • Community forums Presentation Title (Manually Change in Master Slide)

10. Patch statistics for last 6 months 264 improvements made in all 3.3 patches + 175 improvements in Service Pack 1 Presentation Title (Manually Change in Master Slide)

11. HSPcomplete 3.4 new features • OPEN FUSION • Integration with SSO • Integration with VZPP (the same way as Plesk) • Core improvements • Pluggable services and provisioning • One invoice for several subscriptions • SSL Certificates support • Open architecture • Open antifraud plug-ins • Open accounting plug-ins Presentation Title (Manually Change in Master Slide)

12. 3.3 SP3 3.3 SP2 3.4 Beta 3.4GA May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July Q2’07 Q3’07 Q4’07 Q1’08 Q2’08 Q3’08 HSPcomplete roadmap Presentation Title (Manually Change in Master Slide)

13. Questions and answers Presentation Title (Manually Change in Master Slide)

14. Migrate accounts to HSPcomplete platform • XML import scripts • Accounts • Hosting plans • SOAP API • API reference is published in SDK • Migration tools from other platforms • Comes with HSPcomplete SDK Need help with your migration? Contact Implementation team hspc-imp@swsoft.com Presentation Title (Manually Change in Master Slide)

15. Customizing PHP store • Customize look and feel • Edit header.inc, footer.inc, CSS • Integrate with website using index.php redirector • Slightly change business logic • Move store to another directory or server • Customize store code to meet your requirements • Create your own e-commerce solution • Maximum power • Use SOAP API • HSPcomplete store as code sample Presentation Title (Manually Change in Master Slide)

16. Integrate new services to HSPcomplete • TODO Presentation Title (Manually Change in Master Slide)