« Challenges companies face when building information security systems »

1. «Challenges companies face when building information security systems» Practical Aspects of Deploying Data Leak Prevention Systems Based on SearchInform Experience www.searchinform.com

2. SearchInform Today SearchInformInformation Security Perimeter (SISP) is deployed in more than 1500companies in Russia, Ukraine, Belarus, Kazakhstan, Latvia, and Lithuania. The company has its offices in Moscow, Khabarovsk, Novosibirsk, Yekaterinburg, Kazan, St. Petersburg, Riga, Vilnius, Kiev, Minsk, and Almaty. www.searchinform.com

3. Deployment Department Information security officers do not actively share knowledge in the sphere. However they trust their problems to us. SearchInform experts are like doctors: we do not spread information, we offer solutions. www.searchinform.com

4. Deployment Department Working with 1500 customers from different business spheres allowed accumulating a unique database of problem-solving cases. This database is the answer to your question “where to start from?” 100% of DLP solution functionality should be used. www.searchinform.com

5. Advantages of Deployment Department • Manager taking care of your company supports all your initiatives and solves all your problems. • You are informed about all recent updates related to SearchInform Information Security Perimeter (SISP) and its usage . • All managers are involved in the training program. You will not only learn how to create security policies for your company’s needs, but also find out about the pitfalls of security processes and predicted results based on the examples taken from real life. www.searchinform.com

6. Training Center SearchInform training center has been working since May 2013. It offers a training course called “Practical application of DLP systems”. More than 600 people completed the course since then. www.searchinform.com

7. Working with Colleges Quite often college graduates do not meet employer expectations because of the lack of experience. SearchInform participates in the graduate training program making it easier for college students to obtain priceless experience. SearchInform Information Security Perimeter is available for all interested colleges for free. www.searchinform.com

8. Information Security Should Promote Business, not Hinder It.All Data Channels Should Be Open Very often employees are not allowed to use the most efficient and popular data channels. For instance employees can only use corporate e-mail, while instant messengers are banned despite the fact they could considerably increase efficiency. A state-of-the-art DLP system should monitor, analyze, and control leaks of sensitive data over all possible data channels. www.searchinform.com

9. Information Security System Should Control All Data Channels “The Wizard of Oz” featured a big scary wolf protecting the gate of the country from intruders. Nobody could cross the border. However the rest of the border was just painted. The same with information security: if flash drives are not allowed, confidential data will leak through e-mail or instant messengers. Skype has a reputation of being the most secure means of communication. Being at work employees feel free to use it rather than any other instant messenger. That is why files and sms, text and voice messages sent over Skype should be controlled. Integrated approach to information security is only possible when all data channels are controlled. www.searchinform.com

10. SearchInform Information Security Perimeter www.searchinform.com

11. One man doesn’t make a team? Captured data is useless until analyzed. Reading all captured data is a rather irrational way of information analysis. A security officer may only handle 20-50 employees if traditional approach is used. And what if there is a couple of hundreds or even thousands of them? SISP offers an extensive set of search engines and automatic data analysis. This way one security officer can monitor activity of 1000-1500 employees. www.searchinform.com

12. Domain Names Integration with Windows domain structure helps accurately identify users even if they use nicknames, free web mail or other computers. www.searchinform.com

13. SISP Applications Control and prevention of data leaks through laptops SearchInform provides fully fledged control of laptops outside corporate network. Endpoint agents are completely unnoticed to users. Even skilled engineers will hardly be able to detect them running. As soon as installed, they start collecting and sending data to security officers. In 2013 we launched MicrophoneSniffer, a supplementary solution used to record employee conversations. www.searchinform.com

14. SISP Applications Control and prevention of data leaks through iPadsandiPhones Employee mobility is an issue that has taken on a whole new meaning. Corporate iPads and iPhones increase business efficiency as now employees can connect to the corporate network anywhere at any time. However, besides advantages, this presents a range of new threats to information security. SISP monitors, analyses and controls leaks of sensitive data through iPhone and iPad e-mail, Skype, and HTTP. www.searchinform.com

15. SISP Applications Worktime monitoring Alongside with protecting sensitive data and fighting malicious attacks security officers have to reveal non-efficient employees. ProgramSniffer offered as part of SISP faces the challenge. It creates reports on • arrival and leave time • real work performed • applications use statistics • time spent on web sites www.searchinform.com

16. Tricks Sensitive data can be transmitted in graphic or encrypted files. • SISP offers fully fledged control of all data channels: • Optical character recognition (OCR) • Capturing encrypted files • Capturingfiles with changed extension www.searchinform.com

17. Social Networks and Web Blogs • Company matters are often discussed in social networks and • web blogs. Sharing company’s internal information may affect • its public image and client opinion. www.searchinform.com

18. Incoming Secured Gmail Correspondence Many employees use their Gmail boxes despite corporate security rules. Being sure Gmail is protected they may use it for non-work-related purposes. SearchInform allows controlling two sides correspondence, and not just e-mails from one party. Even if employees use their smartphones, as soon as they open their mail boxes from corporate computers, all correspondence will be captured. www.searchinform.com

19. Data Leak Prevention With SISP you will always know who your employees communicate with and reveal opinion shapers.

20. IT or IS? We strongly recommend drawing a line between info technology and info security departments. Each one of them has its own objectives. Employing a qualified information security officer would be the best possible solution. www.searchinform.com

21. Three Pillars of Information Security • Prevent data leaks A state-of-the-art DLP system should not only discover data leaks, but also prevent them at the very stage of malicious intent. • Keep up with employee moods A better understanding of your employees is achieved through monitoring instant messengers, social networks and web blogs. • Optimize corporate policy By monitoring employees’ reaction to innovations, you can effectively update corporate policies and procedures. www.searchinform.com

22. User Rights Differentiation With SISP you can configure different access rights for different users. www.searchinform.com

23. System Architecture All SISP components have a client-server architecture. Server side incorporates two platforms - NetworkSnifferorEndpointSniffer. Client side includes applications used to access databases and retrieve information. NetworkSniffer platform is developed to capture data with the help of a traffic-mirroring device, i.e. corporate network is not affected in any way. All data sent over SMTP, POP3, IMAP, HTTP, HTTPs, MAPI, ICQ, JABBER, and MSN are captured on the level of corporate network. The following products are offered as part of NetworkSniffer platform: www.searchinform.com

24. System Architecture EndpointSnifferplatformis developed to capture data with the help of agents installed on user computers. It provides additional control of employees working outside the office. SearchInform EndpointSniffer collects all data sent or received by users and transfers it to security officers as soon as laptops are in corporate network again. Its major advantage is increased failure tolerance. Interception is ensured even if servers are not available. Data transmitted over secure protocols are also captured. EndpointSniffer agents:

25. SISP Units Capturing Internet Traffic SearchInform NetworkSniffer is used to monitor, analyze, and control leaks of sensitive data over the Internet. All common protocols are supported, as well as proxy servers: software (Kerio, Squid, etc.) and hardware (BlueCoat, IronPort, etc.) through ICAP. MailSniffer E-mail is the biggest threat to information security. It is used to send and receive huge data volumes every day. SMTP, POP3, MAPI, IMAP are supported. HTTPSniffer Sensitive data can be posted to social networks and web blogs or sent through free web mail and sms services. CloudSniffer Cloud services are used to store large data volumes. Automatic synchronization of storages with employee devices poses another threat. The following services should be controlled: Dropbox, Google Drive, Office 365, etc. www.searchinform.com

26. SISP Units ADSniffer Control and analysis of Active Directory Logs allows revealing suspicious activity of system administrators. ADSniffer monitors and saves only those events that present potential threat to information security. PrintSniffer This unit monitors documents sent to printing. All information is captured, indexed and saved to the database. It is stored during the configured time period. By monitoring documents sent to printing you can not only prevent data leaks, but also avoid excessive use of paper and ink powder. • FTPSniffer • File transfer protocol (FTP) is the most important means of transferring large data volumes, but it also may be used by insiders to transfer whole databases, detailed drawings, scanned files, etc. www.searchinform.com

27. SISP Units SkypeSniffer SearchInform Information Security Perimeter is the first solution in the sphere of information security that allows capturing not only text and voice messages, but also files and sms sent with Skype. IMSniffer IMSniffer captures data sent with instant messenger services. The following protocols are supported: ICQ, MSN, JABBER, etc. ViberSniffer ViberSniffer is the only solution that allows full Viber control. Contacts, attached files, voice and text messages are captured. www.searchinform.com

28. SISP Units DeviceSniffer monitors data stored on removable media (flash drives, disks, external HDDs) as well as files written to such devices (shadow copying). All information written to external devices can be encrypted. This way you will be able to avoid leaks of huge data volumes that insiders will save to removable media due to the impossibility of sending it over the Internet. MonitorSnifferis used to capture screenshots, record user screens and save information in the database. Real time control of one or several user screens is supported, as well as control of users working over RDP (Remote Desktop Protocol). www.searchinform.com

29. SISP Units FileSniffer controls shared network resources storing huge volumes of confidential data not intended for exposure outside the company. These resources may be used for malicious purposes. SearchInform FileSniffer allows controlling all file operations on shared network resources. IWS (indexing workstations) allows monitoring whether sensitive data were copied, moved, deleted on user workstations. By monitoring user workstations you will be able to detect employees who are going to expose sensitive information to third parties. www.searchinform.com

30. Multi-office Deployment www.searchinform.com

31. Data-Leak Incidents and Preventive Measures Synonym Dictionaries Together with one of the city councils SearchInform Ltd. has worked out a synonym dictionary to find conversations related to bribery. If specific words, e.g. money, cash, franklins, booty etc. are found, security officers will be immediately notified about it. www.searchinform.com

32. Data-Leak Incidents and Preventive Measures Printer A company producing large volumes of grocery products found out a significant difference between the products shipped and the products stored at the end-seller’s warehouse. PrintSniffer helped discover illegal output of products organized by a group of employees which became possible due to printing invoice duplicates. www.searchinform.com

33. Data-Leak Incidents and Preventive Measures Monitoring ICQ and User Workstations A large flow of negative comments in instant messengers or social networks can be a hard blow to the company’s reputation. By analyzing instant messages of your employees, you can adjust your corporate security policy and avoid harmful consequences. www.searchinform.com

34. Data-Leak Incidents and Preventive Measures Swearing Swearing + names of top managers gives food for thought. www.searchinform.ru

35. Data-Leak Incidents and Preventive Measures Alternative Business Schemes If the search returned Articles of Association that has nothing in common with your company, then perhaps someone of your employees has organized an alternative business scheme. www.searchinform.ru

36. Data-Leak Incidents and Preventive Measures • Any company has its own secrets to protect. • It is crucial to monitor LAN activity and access to documents containing • last names of employees; • business partners data; • products description. www.searchinform.com

37. Data-Leak Incidents and Preventive Measures Some employees should be included in the risk group: 1. Employees who breached security policies even once 2. Employees who use various tricks, i.e. change file extensions, send password protected archives, etc. 3. Employees who post negative comments about company and top management in social networks and web blogs 4. Employees who all of a sudden started shirking work 5. Employees who operate cash flows and mid-level managers www.searchinform.com

38. Data-Leak Incidents and Preventive Measures Common Practice • Monitoring communication with dismissed employees • Monitoring so-called opinion shapers and bursts of activity • Monitoring activity of 1-2% of staff www.searchinform.com

39. DLP Solution Efficiency DLP solution is not a universal panacea, but an effective tool used to monitor, analyze and control leaks of sensitive data. Based on our experience efficiency of DLP solution is measured by the number of dismissed employees. On average their number reaches 0,2-1% of the total amount within the first 3-4 months after SISP deployment. www.searchinform.com

40. SISP Advantages 1. Easy to integrate. You will only need several hours to install SISP. Company’s information systems will not be affected in the process of system integration • End-to-end solution. All data channels are controlled, including e-mail, instant messengers, Skype, social networks, iPads, and iPhones, printers, etc. 3. Similar-content search. This search type allows finding documents similar in content or meaning to the queried ones. High search precision helps increase efficiency and save on labor expenses 4. Integration with Windows Domain Structure allows accurate user identification 5. Extended search possibilities help effectively protect sensitive data. One security officer can monitor 1000-1500 workstations www.searchinform.com

41. Why DLP is a must? • It is not expensive. As a rule, the cost of DLP solution equals the cost of corporate tea, coffee, and corporate NY party for one employee. • Quick payout. On average, a data leak costs around 2.7M USD to the information owner. • A matter of urgency. Information security permits of no delay just like when your entrance door is broken. • Sensitive data is more expensive than the computer where it is stored. It seems reasonable to spend as much for information security as for SW and HW. www.searchinform.com

42. Thank you! www.searchinform.com