MISSION: HOME 25 Cities Community Launch

1. MISSION: HOME25 Cities Community Launch Meeting the Federal Challenge on Ending Homelessness in New York City June 10th, 2014

2. 25 Cities Initiative in New York City: • Pilot a coordinated assessment tool • Pilot a new Google-based housing match system • MISSION: HOME – end Veteran homelessness by December, 2015

3. NYC 25 Cities Leadership Team:CoC Veterans Task Force Executive Committee • With support from Atlas Research and Rapid Results Institute VA DHS HPD HRA NYCHA SHNNY HELP USA VOA SUS Jericho Project CSH IAVA

4. NYCStrengths Strong political commitment to reducing homelessness Robust system of supportive housing Partnerships with private landlords Network of experienced not for profit partners already working with homeless Veterans Taste of success in nearly eliminating chronic homelessness for Veterans

5. NYC Challenges Large numbers of homeless and competing priorities Multiple shelter silos Multiple city and state agencies with jurisdiction over some part of this problem No comprehensive tracking system to connect the various databases of homeless information Multiple housing vacancy/placement systems

6. Encountering NYC’s Unique Challenges 15 Agencies Directly Involved in Housing the Homeless in NYC 2014 PIT = 68,000 Homeless 9 Data Management Systems 42 Types of Housing 10 Referral Systems

7. NYC Homeless Veterans by the Numbers 2014 Unofficial PIT ~1,600 Homeless Veterans <60 Chronically Homeless WE CAN GET THERE!!! 2013 PIT ~3,500 Homeless Veterans ~330 Unsheltered

9. NYC Needs • Streamline our systems: Reduce the time it takes to place someone into housing • Prioritize the most vulnerable: Housing supply is extremely scarce • Ensure that the right households are matched to the right intervention/programs • Advocate for more resources

10. NYC Development Timeline Day 2-100 Preparation Phase End of March Day 50 Review Day 100 Review June 10th Community Launch

11. The 100 Day Plan: Pilot Coordinated Assessment System with Veterans Phase I: • Screen and assess all homeless Veterans with a common assessment tool, the VI-SPDAT (Outreach, Shelter, SSVF, GPD, HCHV Contract & Other Providers) • Develop a housing inventory plan Phase II: • Assess scope of needs based on results of assessment tool and begin to match resources with needs • Engage housing providers to fill vacancies through housing match system Phase III: • Monitor, learn, and track outcomes • Scale up for other homeless populations

12. What is Coordinated Assessment?

13. The Existing Housing Placement Maze • Homeless individuals are in need of housing and housing providers are in need of clients to fill their vacant units • The two populations operate in isolation and have minimal ability to communicate with each other • Clients have no single, consistent way to find the ‘cheese’ in the maze and providers are unaware of all the clients who might be eligible for their resources

14. Solving the Maze • Case managers now have a standardized way to quickly determine the most appropriate intervention for their client • Providers can look in one place to find tenants AND case managers can look in the same place to find housing for their clients. • Both sides of the system can now effectively communicate, allowing the community to match supply and demand

15. Overview of Coordinated Assessment & Housing Placement System (CAPS) Coordinated Assessment Housing Placement Performance Management & Communications Platform

16. Components of CAPS of PMCP • Provides a Common Assessment (online) • Assigns/Triages homeless people to the appropriate intervention (based on assessment) • Allows providers to coordinate outreach and services • Tracks openings/vacancies in permanent supportive housing, rapid rehousing programs and/or other programs serving homeless people • Matches homeless people to the housing and services they are eligible for and that meet their needs and preferences • Allows communities to track their progress at the client, program and systems levels

17. CAPS and a Common Assessment Tool • CAPS requires that each provider uses a common assessment • Common Assessment must be useable by all homeless providers in the community and must be able to triage assessed clients to the most appropriate intervention to resolve their homelessness • NYC will adapt the VI-SPDAT Screener to use as our Common Assessment Vulnerability Index • VI-SPDAT is an evidenced-based tool that combines client self-reported information and interviewer observation to produce a vulnerability score • LA County and Nashville are using the VI-SPDAT Screener with success

18. Vulnerability Index Screener Triage Low • Moderate High Mainstream Resources • Rapid Rehousing Supportive Housing • 4 Clients Prioritizing Clients

19. Why Can’t We Build Out CARES/HOMES/HRA 2010E/HHS Connect/HMIS For This? HOMES, HRA 2010E, CARES, HHS Connect, and HMIS do not have an interface that allows each system to “talk” to one another. HOMES can only be used by VA staff and with homeless Veterans eligible for VA benefits. We have no way to use our current systems to aggregate all client data and make matches to all NYC housing and service resources. Build-out could be time-consuming and costly (and would still not solve this issue of HOMES and other databases not connecting to HMIS) Existing systems do not coordinate and target based on highest need

20. Visualizing The System Assets and Vacancy Form Common Assessment Tool Match Initiation Form Client Profile Aggregate Client Tracker Case Conferencing Process Vacancies Tracker

21. Forms VI-SPDAT Match Initiation Housing Vacancy Update Housing Placement Client Update

22. Next Steps: 100 Day Pilot LAUNCH – TODAY, JUNE 10TH • Review plan, goals and implementation with Veteran service provider program managers and staff • Begin screening all Veterans on Streets and in Shelter, SSVF, GPD, and HCHV Contract Residential programs using the VI-SPDAT • Additional VI-SPDAT training sessions on June 16th & June 17th • Provide outreach lists to SSVF and ensure access to shelters within 1 week • Ensure service providers can begin entering client information into CAPS within 1 week INTERIM GOALS • Begin systematic case conferencing process on July 8th • Create a comprehensive housing plan and begin entering housing units into CAPS system (Q&A for housing providers ~45 day mark) • Establish housing match protocols • Set housing placement goals

23. Next Steps: 100 Day Pilot DATA COLLECTION & ONGOING ANALYSIS, SUCH AS: • Track the number of assessments using VI-SPDAT • Track referrals from shelter to SSVF • Track the number of available housing units entered in CAPS • Track the number of housing matches using CAPS • Track the number of new entrants into shelter • Track Veteran exits from shelter ONGOING & 100 DAY REVIEW • Review housing placements after matching • Identify barriers and bottlenecks • Establish workgroup to review service and housing provider feedback • Continue to engage partners

24. We Need Your Help Support staff training and utilization of VI-SPDAT Commit / support housing units for Veterans Stick with us through the 100-day launch and beyond Give us your constructive feedback to make improvements