5 Ways Risk Professionals Can Impress the C-Suite

1. 5 Ways Risk Professionals Can Impress the C-Suite Tim East, Director, Risk Management, The Walt Disney Company Sean McDaniel, Director, Claims Management, Veolia Environmental Services Keith Higdon, Senior Vice President, Decision Support Services, Sedgwick Session RMG207 Wednesday, April 18, 2012 8:45 a.m. - 10:00 a.m.

2. Introductions Panel: Tim EastDirector, Risk ManagementThe Walt Disney Company Sean McDaniel Director, Claims ManagementVeolia Environment North America Operations, LLCVeolia Environmental Services Keith Higdon Senior Vice President, Decision Support ServicesSedgwick

4. The Walt Disney Company What is The Walt Disney Company? • Decentralized group of business units • Highly synergized • Market leaders in their fields • Market capitalization of $72B • Largest U.S. media company in annual revenue • Multiple “C-Suites” at each business unit

5. The Walt Disney Company Corporate The Walt Disney Company • Corporate • Media Networks • Theme Parks and Resorts • Consumer Products • Studio Entertainment • Interactive Media • Distribution of content • 11 theme parks and resorts • Licensing and retail • Creation of content • Interactive media and internet

6. The Walt Disney Company Corporate The Walt Disney Company • Corporate • Media Networks • Theme Parks and Resorts • Consumer Products • Studio Entertainment • Interactive Media • 2010Revenue: $17.2B USD • 2010 Revenue: $10.7B USD • 2010 Revenue: $2.7B USD • 2010 Revenue: $6.7B USD • 2010 Revenue: $.76B USD

7. Growth in Revenue by Year

8. Perspective Speak in the language they use Translate the language we use Adapt to the corporate culture Build relationships before you need them Engage the corporate mission Leverage your organization’s heritage

11. Sending the Message Event Told you so • Lessons learned • Emphasis memos Translate in dollars Good old-fashioned training • Presentation - webinar

12. ‘Ch, Ch, Ch..Changes’ • Top down • We’re all in this together • Struggle • Find your own way • Avoid the negative • Do you have a choice?

13. Geek Squad Membership • Be left behind? • Training • Hands-on • “Practice makes perfect” • Efficiency=smart • More productive • “Shine”

14. ‘Get Your Motor Runnin…’ • Driver seat • “You’re only as good as your tools” • Show the results • Make examples • Stay in front • Preach & train • repeat

15. ‘You’re My Inspiration…’ Lead by example Tell a story Forge relationships Invest the time Share information

17. Five ways for risk managers to impress the C-Suite 1 • Value of communication • Ability to embrace change 2 3 • Need to master technology 4 • Necessity to drive results 5 • Gift of inspiring others

18. Value of Communication • Providing actionable program information • Outcomes • Opportunities • Knowledgebase • Legislative changes / updates • Program design options • Industry trends • Methods of communication tailored to the audience

19. Ability to Embrace Change • Prepare • Manage • Reinforce • Organizational culture • Language/messaging • Roles and responsibilities • Norms/traditions • Organizational structure • Nimble • Lines of authority • Communication

20. Need to Master Technology Deploying tools that support the data lifecycle Promoting self-service and empowerment Improved efficiency and effectiveness at the examiner level

21. Necessity to Drive Results • Loss cost • Lost days • Productivity • Return to work • Medical management • Litigation management • Baseline • Monitoring • Outcome assessment Intervention Opportunity Evaluation

22. Gift of Inspiring Others Connection with the client – extension of the client’s team Desk level connection between actions and goals of the program – sense of empowerment

23. Panel Discussion Communicating Effectively Embracing Change Mastering Technology Driving Results Inspiring Others Other Techniques

24. 5 Ways Risk Professionals Can Impress the C-Suite Thank you. Questions? Tim East: tim.east@email.disney.com Sean McDaniel: sean.mcdaniel@veoliaes.com Keith Higdon: keith.higdon@sedgwickcms.com