商务礼仪

1. 商务礼仪 小组成员：李清、何嫦、陈冬莉、熊丹、方若琳，王展琪、李晓璇、邬龙利、许晓斌

2. 办公室礼仪

3. 办公室沟通礼仪—— E-MAIL通讯礼仪 1、要小心E－mail里的每一个字，每一句话，检查三遍，确认无误后再发送； 2、邮件讯息不要太冗长； 3、发送附加文件要考虑对方能否阅读该文件； 4、邮件不要太公式化。

4. 在工作中应注意的小细节 在以下场景中，你是如何做的？ １、你到人事部门来询问某项事宜； ２、如果你的经理正在开会，但是有个很急的电话； ３、我们正在开会，这时领导进来了。 4、作为人事部助理，有同事跟你抱怨，事后， 上司问你觉得这个同事怎样，你会怎么办。

5. １、进入他人办公室 　　必须先敲门再进入，已开门或没有门的 情况下，应先打招呼，如： “您好”“对不起，打扰一下” 等词语后，再进入。

6. ２、传话 1）传话时不可交头接耳，应使用记事便签传话； 2）传话给客人时，不要直接说出来，而是应将事情要点转告客人，由客人于待传话者直接联系； 3）退出时，按照上司、客人的顺序打招呼退出。

7. 4、作为人事部助理，应该如实汇报同事 的抱怨还是……？ ？

8. Company: Citi Bank Shen Zhen Branch Department: Human Resource Report To：HR Vice President Job Description: • To conduct resume screening and candidate interview • To establish, update and maintain employee database • To coordinate and facilitate test, trainings and meetings • To manage phone & email correspondence with employees and HR vendor • To assist in HR admin including data inputting copying, document preparation and filing. • For intern management resume screening and interview with them • To hold intern sharing (how to write resume and how to make PPT,PS Skill ) • Select candidate in group discussion with my supervisor

9. What I Learn How to write resume (Cover letter + Ch Cv + Eng Cv) The expectation for each position and Citi‘s stucture Aspects HR will consider when selecting (Stable, relevant experience…) Aspects HR will consider in group discussion (leadership, friendly, listener, have ideas, good expression) The banking system (Branch分行：对公业务，负责公司) （Sub-Branch支行：对私业务为主 私人业务为主部分小型对公业务）

10. TIPS: Understand your boss’s expectation to you Understand your boss’s personality CC some of your important job to your boss Be careful to email, cc those who need to know Be considerate If your boss is out off office for holiday, do not wait for him/her to come back to continue your job. Write down the things you did and the things you will do .

11. Internship Sharing Stefanie Lee Marketing Trainee Valeo Shenzhen, CDA China

12. Valeo Group

13. Comfort & Driving Assistance Systems China

14. Valeo Group

15. Valeo Worldwide 9,486 Employees 13 Production Sites 17%of sales* 37,504 Employees 60 Production Sites 51%of sales* (including Africa) 21,595 Employees 44 Production Sites 26%of sales* 4,015 Employees 8 Production Sites 6%of sales* end 2012

16. Valeo’s Vision

17. Region map China22 Production Sites 10 R&D Centers All Product Groups 10,000 Employees - 2,600 Engineers At end December 2012 At end December 2012 India5 Production Sites 1 R&DCenter and 3 Application/TestingCenters 2,354 Employees - 250 Engineers

18. Product Promotion

19. Valeo Innovation Challenge

20. Collaboration Shanghai Jiaotong University http://en.sjtu.edu.cn/ Visiting Schedule: April 9th,2013 Xi'an Jiaotong University http://www.xjtu.edu.cn/en/index.html Visiting Schedule: April 9th,2013 South China University of Technology http://en.scut.edu.cn/ Already Visited Shenzhen Institutes of Advanced Technology http://www.szdo.cuhk.edu.hk/en-GB/shenzhen-institutes-of-advanced-technology Already Visited INSA de Lyon http://www.insa-lyon.fr/ Visiting schedule : Jul 22th,2013 Northwestern Polytechnic University http://english.nwpu.edu.cn/ Visiting Schedule: April 9th,2013 Wuhan University of Technology http://english.whut.edu.cn/Visiting Schedule: TBC Huazhong University of Science & Technology http://english.hust.edu.cn / Visiting Schedule: TBC Hunan University http://www-en.hnu.edu.cn/ Visiting Schedule: TBC

21. THANK YOU!