Introducing NetIQ AppManager 8

1. Introducing NetIQ AppManager 8 January 2012

2. AppManager 8 Background

3. AppManager 8 Early Adopters (controlled GA) * USAF: Cloned CCDB upgrade in test / validation

4. AppManager 8 Early Adopters (controlled GA) * USAF: Cloned CCDB upgrade in test / validation

5. AppManager 8 Suite and this release QDBs Agents Included in this release: Core AppManager Control Center Management Servers AppManager components AMPP AppManager Modules Analysis Center Updated and Released Independently Knowledge Base Diagnostic Console Web Console

6. Recent Updates / Releases Last 6-9 months 2010 -2011 • AM Core • AM7 infrastructure Currency on SQL2008 / Win2008 / R2 / Win7 consoles (Oct 2010) • AM & VoIP/UC Modules • VMware v7.7 (May 2010): Additional metrics, honor host maintenance mode in vCenter • Microsoft Windows 2008 R2 (May 2010): WinOS 7.6 includes cluster aware disk mgmt • Microsoft SQL Server 2008R2 (June 2010) • Apache Unix 7.8 Currency Support (June 2010) • Microsoft Exchange 2010 (June 2010): Re-factored role-specific KSs; cluster improvements • Microsoft IIS 7 / 7.5 – without IIS6 compatibility mode reqmt (Aug 2010) • Microsoft Active Directory on Win2008R2 (Aug 2010) • VMware vSphere 4.1 (Aug 2010) • Microsoft SharePoint Server 2010 (Oct 2010)* • Microsoft OCS 2007R2 (Sep 2010) • Avaya CS2100 (Dec 2010) {New module} • RedHat Linux 6 and AIX 7.1 Support (Jan 2011) • Analysis Center 2.7.5: SQL 2008R2 support; Improved query and ETL handling (March 2011) • HP CIM 8.5 and Dell Open Manage 6.3, 6.4 (April 2011) • VMware v7.8 (April 2011): Integration with vSphere alarms, events and tasks; Improved VM data latency monitoring • Lotus Domino 8.5 Support (May 2011) • Avaya CS1000 R7 and R7.5 support (May 2011) • Vivinet Diagnostics support for Win 7 (May 2011) • AppManager for UnixOSv7.2.4 (July 2011): AIX LPARs; AC dynamic legends; Dynamic file system support • Avaya Aura CM R6.x (Aug 2011) • Vivinet Assessor 64 bit OS, Office 2010, SQL 2008 support (Aug 2011) • vSphere5 support (Oct 2011) • Cisco UCM 8.5 (June 2011) and 8.6 (Oct 2011) • Analysis Center Admin Toolkit (Oct 2011): ETL Filter Editing, Metric Renaming, Data Cleanup • Citrix XenApp 6 and XenApp 6.5 support (Dec 2011) • * In Controlled GA

7. Target Audience Existing AppManager customer base Targeted at these personas • AppManager Administrators • Application Administrators (SMEs) • Operations (NOC) AppManager 8 NOT targeted towards these personas • Service Owners (e.g. LOB Managers) • Operations Managers (AppManager Operations Portal has relevancy here) 7

8. NetIQ AppManager Operations PortalA great one-two punch with AppManager 8 A Web Portal that will display: • AppManager Events • Performance Data • Object status • Control Center Service Maps Targeted towards: • IT Operations managers • Application and system admins

9. What do customers want in a systems and application management tool? • IT organizations have changed in recent years with new challenges: • The pace of change has accelerated significantly, and keeping monitoring up-to-date is difficult • Fewer people are available to support monitoring and operations • The average skill level in IT operations has declined Customers tell us they choose AppManager because: • The depth of out-of-the-box application monitoring is greater • AppManager allows easier customization (MSPs value highly) • There is less noise in the event stream

10. The strategy behind AppManager 8 Improving the user experience and productivity are the primary goals of AppManager 8 Increasing user satisfaction will promote: • Users advocating for retaining AppManager when faced with management pressure to switch to a competitor • Greater adoption of advanced features, which increase the value of AppManager and are competitive differentiators • Greater renewal rates for AppManager maintenance revenue and rollout of new licenses to other parts of the organization 10

11. Top Reasons to Upgrade to AppManager 8 Reduce the time and skills needed to manage AppManager • Consolidate to Control Center as the primary console with a faster, more intuitive user interface • Less care and feeding via health self-monitoring and configuration suggestions • Automate upgrades for renamed KSs with the KS Propagation Wizard Improve responsiveness to changes in dynamic environments • Run discovery at intervals as short as fifteen minutes • Raise events that contain detailed change information • Rapidly realign monitoring to changes Reduce capital and operational costs • Infrastructure currency with the latest Microsoft releases • AppManager databases now supported on shared SQL servers • Complies with standard SQL management best practices, allowing management by SQL DBAs

12. AppManager 8 Features and Benefits(selected samples)

13. Enhanced Control CenterLarge-scale re-engineering for performance, reliability & usability • Benefits include: • Significant performance boost • New threading model • Improved user productivity • Consolidation to a single console • Lower learning curve • Fewer tools/consoles to learn and update

14. Delta DiscoveryCalculate and transmit only changes to discovery information from the agent • Benefits include: • Better support for dynamic environments with reduced discovery latency • Event-based notification of detected changes

15. Health Check/Self-MonitoringAutomatic, on-by-default monitoring of AppManager infrastructure • Benefits include: • Improved AppManager reliability • Faster & more detailed notification of problems • Assistance in optimizing AppManager configurations

16. Service Map View ImprovementsSelect multiple objects to drop into service maps • Benefits include: • Make it easier to create and maintain SMVs • Provides a means to create drill-down dashboards • Multi-select similar components across multiple servers for faster SMV builds

17. Data Export DesignControl Center export functions have been redesigned • Benefits include: • Easily export data in a variety of formats • (PDF, Office, etc) • Save, export, email options from a central location • Filter/sort/group data for easy consumption

18. Upgrading to AppManager 8

19. Upgrades Should be Controlled and Phased • Deployment/upgrades can be phased to minimize the risk, maximize the value and account for change processes • Utilize professional services offering for AM7 enhancements and AM8 upgrade option paths • Perform a health check first • Use specific upgrade in-place or parallel upgrade services offerings • Leverage Consultant on Demand 19

20. Phase 1: Improved Single Console Experience Upgrade Control Center / CCDB to AppManager® 8 andkeep the rest of the environment on AppManager 7 Add One AM8Primary QDB Keep AM7ManagementServers Keep AM7OperatorConsoles Upgrade to AM8 CC Keep ExistingAM6 and AM7Agents Upgrade to AM8 CCDB Keep AM7QBDs 20

21. Phase 2: Highly-Dynamic Environment Support Upgrade other AppManager® Core components(QDBs, MS, etc.) for full capabilities Add One AM8Primary QDB Upgrade AllManagementServers UpgradeOperatorConsoles Upgrade to AM8 CC UpgradeAgents Upgrade to AM8 CCDB Upgrade AllQBDs 21

22. Reasons to Complete the Journey Towards AppManager 8 Control Center/CCDB Other AM Core AM 8 Module Benefits • More responsive Control Center • Consolidate to a primary console • Infrastructure currency • Self-healing • Responsiveness to change • New and updated modules take advantage ofAM 8 features to reduce admin workload Relative Value* *Actual value is always dependent upon specific customer challenges/needs 22

23. NetIQ Sales Team Information

24. What Sales should do with AppManager 8 • How should you position AM8 with your customers? • Focus on alleviating customer pain - Control Center challenges, keeping pace with change, monitoring confidence • This is an opportunity to understand the value customers are receiving • Match the customer pain to the benefits of upgrading • Use a managed, programmatic approach – this is not a drive to upgrade as quickly as possible • Professional Services are key, providing: • An infrastructure review and recommendations for growth plans • Accelerated time to value, with experienced consultants • The best approach to meet upgrade objectives • Pricing and SKUs remain unchanged 24

25. Marketing Programs & Collateral Jan. 31st: 5 minute how-to-videos posted on Qmunity for customers, press release, customer presentation, new web pages and new product brief Feb. 15th: Webinar - Introducing AppManager 8 Mar. 14th: Webinar - Best Practices for Upgrading to AppManager 8 March 28th: Case Study (customer permitting) Apr. 18th: Webinar - Customer use of AppManager 8 May 16th: Webinar – Advanced Deployment Methodologies for AM Jun. 13th: Webinar – Extending AppManager with Built-In Tools 25

26. AppManager 8 Summary This release focuses on meeting the new challenges that existing AppManager customers have expressed • The pace of change has accelerated significantly, and keeping monitoring up-to-date is difficult • Fewer people are available to support monitoring and operations • The average skill level in IT operations has declined A significant investment that demonstrates NetIQ’s commitment to the systems and application management market AppManager – Monitoring Fidelity

27. Travis Greene • Sr. Product Marketing Manager • +1.562.596.5898 • travis.greene@netiq.com • Michi Schniebel • Sr. Product Manager • +1-713-418-5130 • michi.schniebel@netiq.com