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ADDICTION INFOTECH Pvt Ltd

ADDICTION INFOTECH Pvt Ltd. Impressive BPO Overview.

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ADDICTION INFOTECH Pvt Ltd

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  1. ADDICTION INFOTECH Pvt Ltd

  2. Impressive BPO Overview • ADDICTION INFOTECH pvt ltd was founded in 2004 by a team of professionals with significant experience in but not limited to Outsourcing, Customer service and collections We also closely aligned with respected experts in lead generation, outbound calling as well as professionals experts in telemarketing. • The success of ADDICTION INFOTECH pvt ltd is based on willingness to go the extra mile to ensure that our clients get best of servicing when they rely on company off shores. • Our team is committed to treating each client like they are our only client which means an incredibly high level of personal service.

  3. Service offered • ADDICTION INFOTECH pvt ltd currently offers following services and is always looking to research new markets to provide other services: • Customer Support. • Lead generation. • Backend processing. • Collections. (First party and third party). • Mortgage Services. • Software development • Recruitment

  4. Current clients • Due to privacy policy at ADDICTION INFOTECH pvt ltd, we are unable to provide the name of our current clients but would like to give an insight of kind of clientele base ADDICTION INFOTECH pvt ltd has. • “ Tech support ,USA , Uk , AUS .” • “Lifestyle Survey UK.”

  5. Infrastructure • At ADDICTION INFOTECH pvt ltd, we follow a 3-tier architecture for the network within our call center infrastructure. We have a redundant L3 Core design and the servers terminate into the core through redundant connectivity. We have a amazing 36 seats call center set up with a training room for about same capacity. • Our call center infrastructure has an inbound voice solution that is based on the Cisco IPCC (Internet protocol Contact Center). ADDICTION INFOTECH pvt ltd call center infrastructure has a distributed dialer architecture and is tightly integrated with Cisco voice solution. • At our current facility we have 10,000 square feet area which can be used for expansion and to build the current set up to 500 seats within 2 months of notice period (if required).

  6. Our power facility • We have a generator back up if the primary source fails and if the generator fails we have a redundant UPS network center. All Devices are backed by dual power supply and fed through independent power paths. We have: • 3 Levels of redundancy • Primary source of power • Available 50 KVA • Generator back up of 62 KVA • UPS back up of 15 KVA (To support systems and Server only)

  7. Technology • At ADDICTION INFOTECH pvt ltd, we use the best of technology available to make sure our clients are provided the best of services support by world class technology. Key features of our technology we use are: • Cisco Routers. • IBM server. (Configuration on next slide) • Plantronics headsets. • 2 MBPS Bandwidth. • Alternate 2 MBPS bandwidth for backup. • HCL Branded computers. (Configuration on next slide) • Five9 Dialer. (Hosted dialer)

  8. Server configurationIBM X 3400(Xeon 3.0 GHz with 4 GB RAM and 500 GB HDD) • System configurationCPU – C2D 2.93 GHzRAM – 1 GBHDD – 160 GBMother Board – DG41RQO/S – XP SP2Monitor – LCD 17”

  9. Network diagram

  10. Disaster recovery plan • Today’s IT-dependent businesses have to keep pace with huge advances in technology, which have escalated the costs of downtime. They also have to deal with the risk of adverse impact from unforeseen events, natural or manmade disasters that could interrupt or disrupt the business. Therefore, at ADDICTION INFOTECH pvt ltdour call center is fully equipped to offer disaster recovery services of high order based on operations: • Disaster recovery at site level – Along with current 36 seats, we are building another 50 seats in the same facility reserved for the company which can be used at any time. • Data replication. • Continuous back up – At ADDICTION INFOTECH pvt ltd all server data is securely backed up and stored off site on weekly basis to ensure a safe back up.

  11. Management team • DolaGanguli (Director) • ArijitMukherjee ( Director) • RajkumarGanguli (Financial Advisor ) • Rannvijay Singh Jain (Executive Director- Technical)

  12. Contact details • Operational office Kolkata • ADDICTION INFOTECH private limited Gate No. 2, BasuNagar, Madhyamgram , kolkata-129

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