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Library Guides:

Library Guides:. Content Creation to Content Management. Kim Vassiliadis, Head, User Experience. University of North Carolina at Chapel Hill. A Little History . Late 1990s: begin creating guides Early 2000s: Database to track and make the guides more findable. Mid-2000s:

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Library Guides:

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  1. Library Guides: Content Creation to Content Management Kim Vassiliadis, Head, User Experience University of North Carolina at Chapel Hill

  2. A Little History • Late 1990s: • begin creating guides • Early 2000s: • Database to track and make the guides more findable. • Mid-2000s: • Coursepages pulled into Blackboard (now Sakai) • Subject guides were everywhere

  3. By 2011... 350 subject guides

  4. Libguides UNC planned to move to LibGuides

  5. LibGuides are "Easy" • Technical knowledge isn't necessary • Create and update pages quickly via a browser • Hosted externally • Easily sharable content • Responsive tech support

  6. Herding our Cats How do we sustain them? Are they being used?

  7. Guides are like Kittens http://www.flickr.com/photos/marleysmama/2930198345/

  8. Management is Hard http://www.flickr.com/photos/marleysmama/2930198345/

  9. Consider the guide lifecycle

  10. Infancy

  11. Middle Age

  12. Old Age

  13. Undead http://farm2.staticflickr.com/1273/4662811565_9c55eb11af.jpg

  14. Why this is bad • Website goal: Users view the Libraries as reliable • It's easy to just ignore out-of-date content. • If our content is wrong or inaccurate, our users lose faith.

  15. Move to LibGuides Didn't want to move our old guides to a new CMS

  16. What did we do?

  17. Management Plan • Defined purpose • Consistent style (look and feel) • Planned life cycle • Long term commitment

  18. Subject Librarian Goals • Make a commitment • Weigh their time commitment against the use of the guide • Use consistent content and style

  19. Phase One: Zombie Guides • Defined a subject guide • Identified all the subject guides in our system • Deleted inactive and outdated guides http://farm2.staticflickr.com/1273/4662811565_9c55eb11af.jpg

  20. Phase Two: Care and Feeding • Created usage reports for active guides • Created a policy for updating active guides • Created a workflow for deleting guides

  21. Analyzing a Guide • 20 minutes to review each page in the guide • 3 minutes to look at each individual resource • 7 minutes to add a new resource • 15 minutes to update a broken link

  22. Usage Report

  23. Analyzing a Guide

  24. Analyzing a Guide

  25. Phase Three: Now and the Future • Completed migration to Libguides • Yearly Usage Report • Tighter controls over what it means to be "up-to-date"

  26. Current Status There are now 89 Subject Guides

  27. Going Forward We don't want all these guides

  28. We want guides that our staff feel good about and our patrons can love. Questions?

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