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Critical Incident Management

Critical Incident Management. Kathy Buckley, Pennsylvania Karin Ho, Ohio. Presenters. Kathy Buckley Office of the Victim Advocate Pennsylvania Department of Corrections Karin Ho Office of Victim Services Ohio Department of Rehabilitation and Corrections. How Did We Get to This Point?.

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Critical Incident Management

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  1. Critical Incident Management Kathy Buckley, Pennsylvania Karin Ho, Ohio

  2. Presenters • Kathy Buckley • Office of the Victim Advocate • Pennsylvania Department of Corrections • Karin Ho • Office of Victim Services • Ohio Department of Rehabilitation and Corrections

  3. How Did We Get to This Point? • Good Business Practice – to plan for the unexpected • Ohio Crisis – December 2005 • Pennsylvania’s awareness of critical events • SAVIN Advisory Board Developed Draft Guidelines • We Need Your Input

  4. What is a Critical Event When it Comes to Victim Notification? • Interruption of Service • Lack of Timely Notification • Inaccurate Information or Notification

  5. Causes of Critical Events • System Failure • Erroneous Notifications • Corruption of Data • Security Breach • Inability to Send/Receive Data • Barriers to Accessing SAVIN Information

  6. Risk Management • Set Security Goals – identify and define system’s intended outcomes, conditions or performance targets • Identify Assets, Systems, Networks and Functions – inventory entire system • Assess Risks – evaluate direct and indirect consequences of potential critical events • Prioritize – based on assessment of risks, establish priorities • Implement Protective Program – alarms, etc… • Measure Effectiveness

  7. Phases of a Critical Event • Planning and Preparedness: Pre-Event • Response: Event • Recovery: Post-Event

  8. Pre-Event Preparedness • Identify critical functions and potential events that could compromise information and notification services • Collaboration with all stakeholders is key • Establish effective lines of communication • Establish protocol to respond to critical event – identifying which agency and/or person will take on various responsibilities • Training staff and stakeholders to manage events • Practice scenarios

  9. Event Response • Identify the event • Clarification and identifying of roles and responsibilities of personnel and stakeholders • Identify equipment and resources that may be needed to respond to the critical event • Coordinated action – following protocol • Communicate status • Consequent management – steps taken to reduce negative impact on crime victims and others • Public information protocols

  10. Post-Event Recovery • Restoration of all services to operational standards • Conduct investigation to determine causes of event and resolutions • Mitigation: Analysis of event and all actions taken before and during • After-Incident Review – assess effectiveness and/or weaknesses of pre-event planning protocols • Public Information – review of event and measures taken to resolve incident and plans to reduce chances of happening again

  11. Feedback

  12. Questions

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