PATHWAYS TO STRENGTHENING AND SUPPORTING FAMILIES IN ILLINOIS

1. PATHWAYS TO STRENGTHENING AND SUPPORTING FAMILIES IN ILLINOIS Module 6 – Case Management Division of Service Support, Office of Training and Professional Development 1

2. Job Competencies • Interview the reporter within 24 hours in order to: • discuss the allegations • verify family’s address • Collect any additional information • Make diligent efforts to locate and/or contact the family by telephone to schedule the initial in-home family visit within 24 hours of assignment in order to: • explain the DR process • schedule the initial in-person contact • verify family composition and legal relationships Division of Service Support, Office of Training and Professional Development

3. Job Competencies (Cont’d) • Complete comprehensive SACWIS and other database (public assistance, public schools, etc) background checks • Contact the assigned SSF agency to coordinate the joint visit with the family. • Conduct the initial joint visit with the family • Differentiate the investigation from the family assessment pathway for the family • Complete the safety assessment Division of Service Support, Office of Training and Professional Development

4. Job Competencies (Cont’d) • Complete comprehensive SACWIS and other database (public assistance, public schools, etc) background checks • Provide strength-based, family-centered, trauma informed services to the family, using the following practice cycle. • Engagement • Assessment • Intervention Division of Service Support, Office of Training and Professional Development

5. DR Case Assignment (Supervision) • Divide into small groups • Read the Intake Summary and discuss the following questions: • What is the allegation? • What information do you know at this point? • Is any LEADS information needed? Division of Service Support, Office of Training and Professional Development

6. Initial Supervision (Medical Neglect Allegation) Remain in small groups • Role play assigning the report to the DR Specialist. Discuss the following: • Severity of the reported health condition • Urgency of the need for medical attention • Likely outcome if there is no treatment for the current condition • Any available reports by physicians • Determine the response time Division of Service Support, Office of Training and Professional Development

7. DR Specialist Initial Tasks Divide into triads (DR Specialist & 2 SSF Workers) • Role play the DR Specialist interview of the reporter. Discuss the following: • Allegations • Verify family address • Additional information • Role play the DR Specialist call to the family • Explain the DR process • Schedule the initial in-home family visit • Role play the DR Specialist interview of the OPWI. Discuss the following: • Allegations • Verify family address • Additional information Division of Service Support, Office of Training and Professional Development

8. DR Specialist Initial Tasks (Cont’d) Divide into pairs • DR Specialist will complete a Comprehensive SACWIS and other database background check. • Role play DR Specialist’s contact with the SSF Worker in order to coordinate the joint visit with the family. • DR Specialist enter a Contact Note in SACWIS • Have supervisor review the note Division of Service Support, Office of Training and Professional Development

9. Initial Joint Visit with the Family • Divide into quads • One pair will be the DR Spec. & other pair will be the family members • Role play the Initial Joint Visit (First pair) • DR Spec. takes the lead • Strive for Participative Engagement • Discuss/explain Differential Investigations Division of Service Support, Office of Training and Professional Development

10. Initial Joint Visit with the Family (Cont’d) • Remain in quads • Role play the Initial Joint Visit (First pair – cont’d) • DR Spec. takes the lead • Strive for Participative Engagement • Discuss/explain Differential Investigations • Complete the CERAP • Secure parents’ agreement to services Division of Service Support, Office of Training and Professional Development

11. Initial Joint Visit with the Family • Remain in quads • One pair will be the DR Spec. & other pair will be the family members • Role play the Initial Joint Visit (Second pair) • DR Spec. takes the lead • Strive for Participative Engagement • Discuss/explain Differential Investigations • Complete the CERAP • Attempt to secure the parents’ agreement to services (Note: this time parents will reject DR services) Division of Service Support, Office of Training and Professional Development

12. What should the DR Specialist do if the family refuses to accept the family assessment pathway… …and the level of risk to the children is low? Division of Service Support, Office of Training and Professional Development

13. What should the DR Specialist do if the family refuses to accept the family assessment pathway… …and the level of risk to the children is moderate to high? Division of Service Support, Office of Training and Professional Development

14. Pair Assignment: • DR Specialist – Complete the Safety Assessment Document • SSF Worker – Observe and ask DR Specialist any clarifying questions Division of Service Support, Office of Training and Professional Development

15. Initial Assessment (Prelude to Service Planning) • Return to previous quads with SSF Worker assuming the lead • First pair - Review Procedures 300.45(E)(1 and 2) • Second pair - Read the Initial Family Visit Contact Note (dated 5/12/10 – 3:45 pm) • Role play (first pair) engaging the family (second pair) in identification of services the family believes are needed to strengthen them as a unit. Focus on the following: • Issues identified in the Intake Report • Potential threats to child safety and well-being. Division of Service Support, Office of Training and Professional Development

16. Initial Assessment (Cont’d)) • Switch roles – first pair is now the family, second pair is now SSF Worker & DR Spec. • First pair - Read Initial Family Visit Contact Note (dated 5/12/10 – 3:45 pm) • Second pair – Review DR policy re: information collection for Initial Assessment • Role play (second pair) engaging the family (first pair) in collection of data that will be used to construct a Genogram and Ecomap for use with the family. Division of Service Support, Office of Training and Professional Development

17. Quad Assignment: • Remain in quads • Complete a Genogram and an Ecomap for the Smith/Kent Family • List as much information as possible as outlined in the DR Policy • Appoint a spokesperson to explain the findings Division of Service Support, Office of Training and Professional Development

18. Pair Assignment: • DR Specialist - Complete Contact Notes for the previous Initial Assessment activities • SSF Worker – Observe and ask DR Specialist any clarifying questions Division of Service Support, Office of Training and Professional Development

19. Post-initiation Supervisory Conference#1 Fish-bowl activity (DR Spec & DR Supervisor) Division of Service Support, Office of Training and Professional Development

20. Post-initiation Supervisory Conference#2 Fish-bowl activity (SSF Worker & SSF Supervisor) Division of Service Support, Office of Training and Professional Development

21. Quad Assignment:Voluntary Family Enhanc. Plan • Return to your previous quads • Review Procedures 302.388(c) • Re: Initial 45-day services to Intact families • Read all Case Contact Notes dated 5/13/10 (10:00 AM) to 5/13/10 (2:00 PM) • Role play completing the Voluntary Family Enhancement Plan based on this new case study information Division of Service Support, Office of Training and Professional Development

22. Voluntary Family Enhancement Plan - Debriefing • What were the challenges assuming the role of the family’s advocate and case manager? • Any examples of “extra attention being given to certain events” as required by Procedures 302.388 (c)? Division of Service Support, Office of Training and Professional Development

23. Referring Families Back to the Investigative Track • Remain in quads • Review Case Contact Notes for family referred back to investigative track (5/13/10 -10:00AM to 5-19-10 3:45PM) • What are the issues precipitating this families referral back to the investigative track? Division of Service Support, Office of Training and Professional Development

24. Case Closure • Divide into triads • Read Case Contact Notes (dated 5/14/10 9:00AM to 7/21/10 6:30PM); • SSF Worker - prepare to recommend case closure to your supervisor. • SSF Supervisor – prepare to approve or reject the SSF Worker’s request • DR Spec/DR Supv – prepare to provide feedback • Role play the SSF Supervision for Case Closure Division of Service Support, Office of Training and Professional Development

25. Case Closure - Debriefing • Did you observe examples of … • the worker assuming the role of the family’s advocate and case manager? • appropriate service referral and delivery? • “extra attention given to certain events” as required by Procedures 302.388 (c)? Division of Service Support, Office of Training and Professional Development

26. Case Management - Summary • Practice Cycle • Engagement • Assessment • Intervention • Job readiness concerns or anxieties? Division of Service Support, Office of Training and Professional Development