Agenda

1. Agenda Introduction to National e-Governance Plan (NeGP) NeGP Vision and objectives Central, State and Common Infrastructure MMPs Implementation approach and institutional structures for NeGP

2. National e-Governance Plan (NeGP) • e-Governance plan for the country • Aims at improving delivery of Government services to citizens and businesses • Formulated by the Department of Information Technology (DIT) and Department of Administrative Reforms & Public Grievances (DAR&PG) • Union Government approved NeGP in May, 2006

3. NeGP Vision “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man”

4. NeGP Approach • Clear NeGP Vision Statement • Mission Mode Projects in key departments with large public interface • Focus on Public Service Delivery & Outcomes • Structured consultation with users before setting objectives • Process Re-engineering an integral element of project • Clear Change Management Plan for all stakeholders • ICT-based Service Delivery Platform to reach even remote areas • Radically change the way government delivers services • Generic Program components including Capacity Building

5. Strategy to realize vision • Centralized Initiative, Decentralized Implementation • Incorporation of suitable system of inducement for states to encourage adoption • Adequate importance for quality and speed of implementation of IT services • Trend of delivery of services through common service centres to be encouraged and promoted • Ownership and Central Role of Line Ministries/ State Governments • Emphasis on Private-Public Partnerships • Connectivity should be extended up to block level through SWANs

6. Institutional Framework PM’s Committee on NeGP National e-Governance Advisory Group (Chaired by MCIT) Apex Committee (Chaired by Cab Sec.) DIT Line Ministries NeGD NISG NIC Industry State Governments / UTs

7. NeGP Coverage.. SDC SWAN Internet 100,000 CSC 27 MMPs For Service Delivery • 31 Mission Mode Projects (MMPs) • Core infrastructure components - Service Centres, Data Centres and Wide Area Networks • Web enabled delivery of services & service levels • Process re-engineering, change management and project management • Centralized Initiative - Decentralized Implementation : emphasis on PPP….

8. Mission Mode Projects (MMPs) • Central (11) • Banking • Insurance • Income Tax • Central Excise • MCA 21 • Pensions • Passport • e-Office (Pilot) • National ID / UID • Immigration and Visa • Posts • Integrated (7) • India Portal • NSDG • CSC • e-Courts • EDI • e-Biz • e-Procurement • State (13) • Land Records /NLRMP • Transport • Commercial Taxes • e-District • Treasuries • Municipalities • Police – CCTNS • Agriculture • Gram Panchayats • Employment Exchange • Health • Education • PDS • Under Implementation • Gone Live • New MMP • Industry • Design & Development

9. Service Delivery Platform • State Wide Area Networks (SWANs) • State Data Centers (SDCs) • Common Service Centers (CSCs) • State Portals, State Service Delivery Gateways

10. Core Infrastructure & Shared Front-end • Core Secure Infrastructure • State Wide Area Network • State Data Centre • State & National Service Delivery Gateway • Shared front-end service access providers • Common Service Centres • State Portal (with eForms)

11. SDC Implementation – as on NOV-11 J&K HP Punjab ArunachalPradesh Chandigarh Uttarakhand Delhi Sikkim Haryana Nagaland UP Assam Rajasthan Manipur Bihar Mizoram WB MP JHD Gujarat Tripura CHH • Dadra Meghalaya Orissa • Daman & Diu Maharashtra Maharashtra SDC-GoLive AP 15 SDCOperational • Goa 1 November‘11 • Andaman Karnataka December’11 1 TN 7 Pondicherry Mar-Apr’12 Tamil Kerala Nadu Kerala 3 May-Jun‘12 4 Aug-Sep‘12 2 DPR yet to be received • Lakshadweep Opted Out 2

12. CSC Implementation - as on NOV-11 Jammu J&K Kashmir Chandigarh HP Himachal Pradesh Arunachal Pradesh • CSC rolled out - 96,733 Delhi Punjab Punjab Uttarakhand Uttaranchal Sikkim Haryana Haryana Rajasthan Uttar Pradesh ASM NGL UP MNP MGH Bihar BiH TRIPURA JHD MZR WB West Bengal Gujarat Gujarat MP Chattisgarh CHH Daman and Diu Orissa Orissa Maharashtra Maharashtra Dadra & Nagar Haveli 100% (12) 70%-100% (13) Andhra Goa AP Andaman & Nicobar Islands Pradesh Karnataka 50% - 70% (3) Karnataka 10% - 50% (3) Puducherry ≤ 10% (2) Tamil Kerala Nadu Kerala TN Under Discussion (2) Lakshadweep *Due to termination of SCAs in Andhra Pradesh, Haryana, Maharashtra, Tamil Nadu, and Uttarakhand around 4537 CSCs are reported to be non operational

13. SWAN Implementation - as on NOV-11 J&K Himachal HP Pradesh CHD Arunachal Pradesh Uttarakhand Punjab Punjab Haryana Haryana Sikkim NGL Delhi UP Assam Uttar Pradesh Rajasthan MNP Bihar Bihar MGH TRIPURA MZR WB West Bengal JHD Gujarat Gujarat MP Jharkhand CHH Daman and Diu Orissa Orissa 27 SWAN implemented Maharashtra Dadra and Nagar Haveli Maharashtra Implementation at Advance stage 2 AP Andhra Goa Implementation in Progress Pradesh Andman 1 Karnataka Karnataka Bid Process Initiated 1 Puducherry RFP/ BoM under preparation/revision 3 TN Lakshadweep Tamil Kerala Kerala Nadu Opted Out from SWAN Scheme 1

14. Common Support Infrastructure Governance (institutional structures for implementation) Centralized Initiative, Decentralized Implementation Public-Private Partnerships Integrative Elements Programme Approach at the National and State levels Key Implementation Considerations Facilitatory role of DIT Ownership of Ministries

15. NeGP Implementation Strategy Almost in place or will be within the next few months Must be led by each Dept – assisted by IT Dept/NIC/NISG

16. Electronic Delivery of Services Bill • Mandatory e-Delivery of all public services within five years • Within 180 days, all Departments shall identify services to be e-enabled • To publish thereafter : • Cut off date for e-Delivery of each service • Manner of delivery and Service Levels • Provision for Assisted Access • Central & State Level Commissions to monitor implementation • Can issue directions • Can levy penalties on defaulting officials

17. Key Implementation Considerations Centralized Initiative, Decentralized Implementation e-Governance is being promoted through a centralized initiative to the extent necessary to ensure citizen-centric orientation, to realize the objective of inter-operability of various e-Governance applications and to ensure optimal utilization of ICT infrastructure and resources while allowing for a decentralized implementation model. Public-Private Partnerships PPP model is to be adopted wherever feasible to enlarge the resource pool without compromising on the security aspects.

18. Key Implementation Considerations Integrative Elements Adoption of unique identification codes for citizens, businesses and property is to be promoted to facilitate integration and avoid ambiguity. Programme Approach at the National and State levels For implementation of the NeGP, various Union Ministries/Departments and State Governments are involved. NeGP is being implemented as a programme, with well defined roles and responsibilities of each agency involved. For facilitating this, appropriate programme management structures have also been put in place.

19. Key Implementation Considerations Facilitatory role of DIT DIT is the facilitator and catalyst for the implementation of NeGP by various Ministries and State Governments and also provides technical assistance. It serves as a secretariat to the Apex Committee and assists it in managing the programme. In addition, DIT is also implementing pilot/ infrastructure/ technical/ special projects and support components Ownership of Ministries Under the NeGP, various MMPs are owned and spearheaded by the concerned line Ministries. In case there are any ongoing projects which fall in the MMP category, they would be suitably enhanced to align them with the objectives of NeGP.

20. Project Stages of MMP 4 Post Implementation Stage: Output: Delivery of services, service levels 3 Implementation Stage Output: Implementation at sites Develop & implement Rollout Plan for the project Design and Development Stage Output: DPR and Scheme Approval Identify parameters for process modification, technology choice, conduct pilots, define milestones, timelines etc 2 1 Conceptualization Stage Output: Core Scope Document Major Governance Objectives, Services, Service Levels, Stakeholder identification and Consultation are major activities of this stage All MMPs may not follow the same sequence

21. Core & Support Infrastructure • Common Service Centres (CSC) • More than 100,000 tele-centers in 600,000 villages. • Now the plan is to have CSC at all Panchayat levels. • Broad band internet enabled connectivity • Implementation through PPP • State Wide Area Network (SWAN) • Secured network for Government work • Connecting State HQs ,District HQs, Blocks HQs • Minimum 2 Mbps Broadband Connectivity

22. Core & Support Infrastructure • State Data Centres (SDC) • State of art Data Centers at each of 35 States/UTs • Housing all applications and databases • e-Delivery of G2G, G2C and G2B services • State Portals, State Service Delivery Gateways • Capacity Building Scheme (CB Scheme) • Constituting State e – Mission Teams ( SeMTs) • Workshops for Political & Policy levels • Specialized Training courses for Department level officers

23. Projected Investment for NeGP INVESTMENT IN NeGP PROGRAMME IS GOING TO BE OVER Rs 50,000 Crs. Information extracted from “Saaransh” a compendium of MMPS published by NeGD, DIT, GoI

24. Organizations supporting NeGP Implementation NIC (National Informatics Centre) Application Development, Implementation, Standards CCA (Controller of Certifying Agency) Digital Certification STQC Standards Testing Quality Certifications CDAC (Centre For Advanced Computing) R&D Local Language Interface

25. Role of DIT in NeGP Implementation • Act as Secretariat to the Apex Committee • Appraise (Technically) all projects prior to approval • Provide technical assistance to Central Line Departments / States • Implement pilots / infrastructure / special projects • Lay down standards and policy guidelines • Leverage capacity of existing public and private institutions