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Oracle Fusion Applications: Easily Extending and Customizing Help for Business Users

Oracle Fusion Applications: Easily Extending and Customizing Help for Business Users. Laurie Pattison Juliette Fleming. Please Note.

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Oracle Fusion Applications: Easily Extending and Customizing Help for Business Users

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  1. Oracle Fusion Applications: Easily Extending and Customizing Help for Business Users Laurie PattisonJuliette Fleming

  2. Please Note • THE FOLLOWING IS INTENDED TO OUTLINE OUR GENERAL PRODUCT DIRECTION. IT IS INTENDED FOR INFORMATION PURPOSES ONLY, AND MAY NOT BE INCORPORATED INTO ANY CONTRACT. IT IS NOT A COMMITMENT TO DELIVER ANY MATERIAL, CODE, OR FUNCTIONALITY, AND SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. THE DEVELOPMENT, RELEASE, AND TIMING OF ANY FEATURES OR FUNCTIONALITY DESCRIBED FOR ORACLE'S PRODUCTS REMAINS AT THE SOLE DISCRETION OF ORACLE.

  3. Program Agenda • Help Solution Overview • First Time Users: Getting Started Help • Ongoing Users: Embedded Help • Collaboration Tools • Help Customization and Demo

  4. The User Adoption Issue “Effective User Adoption is the absolute best predictor of enterprise software success” Source: Sand Hill Group and Neochange: Effective User Adoption #1 Factor for Enterprise Software Success

  5. Help Solution Overview • Improved user adoption • Faster onboarding • Improved productivity • Reduced support calls Demos and Quick Starts Embedded Help Help • Information tailored to business need • Effective feedback • Shared learning Easy Customization Integrated Collaboration Tools

  6. Getting Started Videos and Quick Start Guide Available on Home Page

  7. Demos Show-Me Demos Included in Page-level Help

  8. Embedded Help

  9. Embedded Help on Demand Users Can Switch Help On and Off

  10. Help at the Point of Need

  11. Integrated Collaboration Tools Tagging

  12. Integrated Collaboration Tools Rating

  13. Integrated Collaboration Tools Discussion Forums

  14. Help Customization • Business users can add and edit help quickly. • You control who can customize help with a security privilege. • Custom help is displayed seamlessly with the application help.

  15. Custom Help Features • Add documents, links to web pages, UPK demos, or text files created in the Help pages. • One click to copy and edit an application help file. Original version is hidden and replaced with your own. • Patches update hidden application help files and leave custom help unaffected. • Custom help can be secured to specific roles.

  16. Help Customization Demo

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