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This is only a small sample of the Communication course

This is only a small sample of the Communication course Our experienced trainers can deliver at your workplace You can purchase the workbook and powerpoint presentation The workbook and presentation is purchased as fully customisable products.

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This is only a small sample of the Communication course

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  1. This is only a small sample of the Communication course • Our experienced trainers can deliver at your workplace • You can purchase the workbook and powerpoint presentation • The workbook and presentation is purchased as fully customisable products. • Please feel free to contact us on 07590 806 380 or 01432 376890 for further details.

  2. Communication • Model • By the end of this session • you will be able to: • Identify the processes that all communication goes through before understanding takes place

  3. Communication Model D

  4. Communication • Styles • By the end of this session • you will be able to: • Use different communication styles when needed based on circumstances

  5. APA Communication Style D

  6. Assertiveness • By the end of this session • you will be able to: • Express your ideas assertively, confidently and precisely

  7. Questioning Techniques • By the end of this session • you will be able to: • Ask the right questions for the right reasons

  8. Funnel Questions

  9. Misunderstandings • By the end of this session • you will be able to: • Avoid misunderstandings and overcome communication barriers

  10. Exercise Split into 2 groups Each group requires a volunteer to be; The Director, The Manager The remaining members of the group will become the workforce.

  11. Empathy • By the end of this session • you will be able to: • Empathize to establish trust and communicate effectively

  12. HEAR

  13. How to Give Feedback? • By the end of this session • you will be able to: • Deliver your potentially negative message and get a good response

  14. Feedback Types • There are only two types:

  15. Feedback is a gift

  16. Body Language • By the end of this session • you will be able to: • Read and interpret body language and gestures while communicating with others

  17. Gestures

  18. Action Planning • By the end of this session • you will be able to: • Identify what you have learnt today and how you are going to use it.

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