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Data Quality Course Deirdre Baker TMA / MEPRS Program Office Management Control and Financial Studies Division

Data Quality Course Deirdre Baker TMA / MEPRS Program Office Management Control and Financial Studies Division. TRICARE Management Activity. Objectives By the end of this presentation, you will: Know the origin and goals of Six Sigma.

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Data Quality Course Deirdre Baker TMA / MEPRS Program Office Management Control and Financial Studies Division

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  1. Data Quality Course Deirdre BakerTMA / MEPRS Program Office Management Control and Financial Studies Division TRICARE Management Activity

  2. Objectives By the end of this presentation, you will: • Know the origin and goals of Six Sigma. • Identify how Six Sigma is used in healthcare and other industries. • Be able to navigate through the Six Sigma MEPRS Management Metrics (S2M3) tool. • Understand how individual MTF characteristics can affect its position among its peer group/cohort.

  3. Six Sigma Six Sigma is a statistics based business improvement process that continually strives for perfection. It employs a disciplined methodology created from the manufacturing industry for eliminating the wastes of defects or variance to lower costs and improve customer satisfaction. Six Sigma Methodology for Improving Existing Processes DMAIC Define Opportunities Measure Performance Analyze Opportunity Improve Performance Control Performance

  4. Six Sigma in Healthcare: • DSI, a medical reference and toxicology laboratory improved turnaround time by 54% and cut costs by $250,000 per year. • Avera McKennan Hospital Emergency Department cut patient turnaround time by 29% and saved $1.25 million in avoided construction costs. Six Sigma in Other Industries: • Bank of America has used Six Sigma for credit risk assessment reduction, fraud prevention, and customer satisfaction improvement. • In Engineering and Construction, on the Channel Tunnel Rail Link project in the UK, Bechtel’s project team uncovered a way to save hundreds of job hours on one of the tunneling jobs.

  5. FY04/FY05 Pharmacy Dispensing Cost per Script – Medical Centers

  6. Review You should now: • Know the origin and goals of Six Sigma. • Identify how Six Sigma is used in healthcare and other industries. • Be able to navigate through the Six Sigma MEPRS Management Metrics (S2M3) tool. • Understand how individual MTF characteristics can affect its position among its peer group/cohort.

  7. Questions? Deirdre Bakerdeirdre_baker@sra.com 210-832-5216 TRICARE Management Activity

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