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e-Government … bit by byte !

e-Government … bit by byte !. J Satyanarayana Principal Secretary IT & Communications Dept Govt of Andhra Pradesh,India. The World Bank, November 22, 2002. Agenda. e-Government Vision Strategies for success Success Stories eSeva APonline SmartGov OLTP eProcurement

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e-Government … bit by byte !

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  1. e-Government…bit by byte ! J Satyanarayana Principal Secretary IT & Communications Dept Govt of Andhra Pradesh,India The World Bank, November 22, 2002

  2. Agenda • e-Government Vision • Strategies for success • Success Stories • eSeva • APonline • SmartGov • OLTP • eProcurement • Service-centric approach • Connecting rural areas

  3. The Vision Andhra Pradesh will leverage IT to attain a position of leadership and excellence in the Information Age to transform itself into a Knowledge Society. - McKinsey &Co (1999) IT SECTOR HAS BEEN IDENTIFIED AS A MAJOR GROWTH ENGINE FOR AP’s ECONOMY

  4. e-Government – key stakeholders Government e-Government Citizens Business ICT Industry

  5. e-Government Imperatives • Service-related • Access • Affordability • User-friendliness • Governance-related • Citizen-centricity • Transformation • Process Re-engg • Integration • Trust • Technology-related • Reliability • Scalability • Inter-operability

  6. How big is the e-Govt ? Can WE do this?

  7. Stages of e-Government • Emerging • Web presence through a few independent official web sites • Information is limited, basic and static • Enhanced • Content is updated with greater regularity • Interactive • Users can download forms & contact officials • Transactional • Users can actually pay for services on-line • Seamless • Total integration of e-services across administrative and departmental boundaries

  8. Strategies for Success • Preparation of e-Government Blue Print • Strengthening of Communication Infrastructure • Public-Private Partnership • Human Resource Development • Chief Information Officers • Service-centric Approach • Change Management Content Connectivity

  9. The enablers of e-Government We have designed appropriate architecture & frameworks in these 3 areas Technology Fulfillment of Vision Process People

  10. Technology Architecture • Technology Deployment • Backend • Middleware • Frontend • Standards • Communication Architecture • Backbone • Last Mile • Delivery Architecture • Self-service • Service Centres • Kiosks

  11. Process Architecture • Functional Architecture • e-Government blueprint • Process Re-engineering Framework • Resource Framework • PPP Model • Procurement Framework • CDE ( Coopetitive Development Environment) • Implementation Framework • 6 C Model

  12. ‘People Architecture’ • IS Organization • Chief Information Officers • Project-specific training • Change Management

  13. Implementation Framework The 6C Model Change Management Champion ! Content Competencies Connectivity CitizenInterface Cyberlaws Capital

  14. Success Stories eSeva APonline SmartGov OLTP e-Procurement

  15. Objectives of eSeva • One-stop-shop for citizen services • Integration of G2C services through single window • Cost optimization for citizens & government agencies in the delivery of services • Transparency in delivery of services • Real time performance monitoring

  16. eSeva –salient features • 25 Service centres with 220 counters in Hyderabad • Implemented using the PPP model • 35 G2C services • Payment of electricity, water, • telephone bills • Payment of taxes • Ticket Reservations • Filing of Passport applications & IT Returns • Registration of birth/death • Payment by cash/cheque/credit card • 4 million transactions since launch in August 2001 • Peak transaction level has crossed 42,000 a day

  17. eSeva ARCHITECTURE . . . . . . . . . . . . 3rd Tier Departmental Servers ( Gov. Depart. ) Leased Line Sn Central Router / Router Pool S1 ISDN Nodal Router / Router Pool Leased Line INTERNET Firewall 2nd Tier Printer ISDN LAN-1 ( Control Location ) LAN 2 LAN 3 NMS PDC/BDC-WAS DB Servers WAP Gateway Web Server DOT Leased Line Leased Line 1st Tier ( ICSC Location ) ISDN ISDN ICSC location- 12 ICSC location-1 Card printer Router Router Counter Terminals With Printers Counter Terminals With Printers …. …. Kiosk Kiosk

  18. Roadmap of eSeva • More citizen services to be added • All municipal areas in the state to be covered by March 2003 • eSeva to penetrate to rural areas • In 2 years • Visit www.esevaonline.com for more details

  19. APonline .. the one-stop shop on the Internet

  20. The scope of AP Portal • Gateway to several web-sites • Integrated view of the Government • from the consumer’s view point • Information Services • Interactive services • Citizen to Government • Business to Government • Government to Government • e-Payment Services

  21. The Public Private Partnership • Tata Consultancy Services selected to partner Government of AP • Through an open process • MOU signed between TCS & APTS • On 16th March 2001 • Portal launched on 23rd March 2002 • Joint Venture has been formed • Equity structure - APTS 11 % ; TCS 89 % • Non-cash contribution by APTS • Through providing access to Government information

  22. Offerings of AP Portal • Publishing of information • Role & Functions • Contact details • Forms & Procedures • Development & Hosting of web-sites, web services • Standard rates prescribed for quick rollout • Collection of taxes & fees • Automated Accounting Services • e-mail services • Quality of Services enforced thru’ SLA’s

  23. Paperless office “ I am a diehard. I still believe that can be achieved…Yet when you go to offices today, you don’t see that at all” Bill Gates April 17,2002

  24. Mission of smartgov To enhance the efficiency of business in Secretariat through Workflow automation & Knowledge Management And move towards a paperless Secretariat

  25. The 4 Core Objectives of smartgov • Develop a User-friendly software • Enhance Productivity of 2000 employees of Secretariat • Prioritize work • Build a Product

  26. Status of smartgov • Partnership with TCS • 460 applications developed • 6 Core applications • 60 Common applications • 394 Departmental Applications • Project launched on 1 Nov 2002 • Roll out to other offices planned

  27. OLTP ..eSeva for rural areas (Launched on Nov 14 .. during the visit of Mr Bill Gates)

  28. OLTP – eSeva for rural areas • A spectrum of 50 services provided thru kiosks at village level • Online updating of core databases • Vertical & horizontal integration for joined-up Government • Pilot under implementation in 2 mandals • Bhongir – using Microsoft architecture • Shadnagar – using Oracle architecture • Ready for launch • Replication over the entire state ( 1100 mandals) being planned • A few sample screen shots follow ….

  29. eSeva for Rural Areas…

  30. Features of OLTP • Multi-purpose kiosk at village level as convenient delivery channels • Networked offices – joined-up government for response to citizen requests and needs • Focus on unified citizen ID and unified land information – shared across departments • Bridging the distance from village to state headquarters • Single point entry of data – integration from PDA to portal • Serving as delivery channel for APOnline services

  31. OLTP NETWORK ARCHITECTURE SHQ . . . . . . . . . . . . . Tier 4 D1 D5 D1 D10 APSWAN DB Server . . . . . D6 D10 INTERNET . . . . . Tier 3 D1 D5 DHQ D1 . . APSWAN WEB DB Server FW . . . . . D10 D6 D10 Tier 2 MHQ Router Pool Fiber Switch Fibre Switch Ethernet Switch STO AP Transco WAS Kiosk Local Body SRO CTO Hospital PS MRO MDO&AE-PR PDA PDA Tier 1 VHQ OFC . . . . . . . . . . . . . . RAS at MRO L L UTP PDA PDA Kiosk Kiosk Village 1 Village 10 Dialup

  32. OLTP Replication - approach • eSeva is being replicated in all municipal areas with main servers at the district level • Plan to utilize infrastructure and services of eSeva at district level • Use the 5000 rural kiosks • Being created as micro-enterprises under a separate project • Aim at adding services progressively • Add kiosks as per market demand

  33. Estimated Investment for rolling out OLTP • Phase I – Replicate in two full districts • Covering 7-8 departments that deliver key citizen services • estimate around $ 2 million in each district • Phase II – Replicate in remaining districts • Estimate around $ 30 million • Strengthening back-end services - $ 12 million • A Quick estimate - $ 46 million • PPP model recommended • With Govt participation ~ 60 % • Service Charges to be collected from citizens

  34. e-Procurement .. ready to be launched

  35. Objectives of e-Procurement • Economies of scale through demand aggregation • Better value for money for government • GoAP procures products & services ~ Rs 8000 cr pa • Reduced cost of doing business for both government and industry • Increased transparency, monitoring and control in procurement process

  36. e-Procurement approach We are here Phase I Analysis and Design Phase II Solution Selection Phase III Conduct Pilot Phase IV Roll Out • Analyse spend • Study business requirements • Assess supplier readiness • Identify high level technical and functional requirements • Develop business model • Functional requirements for the pilot • Creation of catalogs • Supplier adoption • Successful testing with one “sample” transaction • Training and documentation • Change management • Analysis of learnings • Roll-out plan • Departmental roll-out • Additional functionality roll-out • On-going operations, maintenance, administration • Solution evaluation approach • Solution selection • Identify select departments for e-Procurement pilot • Identify necessary third party solution providers

  37. e-Procurement- Business Model • PPP model • Partner for implementation selected through a competitive process • Consortium of Commerce one, Microsoft, Compaq & Antares • Pilot in 4 agencies in by Nov 2002 • Concession period of 3 years • JV to be formed with GoAP within 9 months • Transaction fee payable to the partner • No guarantee on minimum no of transactions

  38. Roadmap • Establish e-Procurement system by Nov’02 • Implement in 4 pilot departments • Expand to 10 more departments by March 2003 • Form JV by March 2003 • Capture major share of GoAP procurement • Visit our e-Procurement portal at www.eprocurement.gov.in …

  39. Other Initiatives in AP • e-Cops • Efficiency enhancement in Police dept • CARD • Digital registration of legal deeds • FAST • Automated services of transport department • APNET • Using satellite communication network for distance education, training ..

  40. Customer-centric approach Paradigm shift from system-centric approach to the customer-centric approach ..

  41. EIMS UMS Education MMIS MAS CARD VASTIS Civic Services Revenue CMS SMS PRISM CGRS Excise FAST APNET ICPS Data Centre e-Seva PKI HIMS e-Health eCOPS Police FACTS Healthcare HRMS IFIS smartcard Core Applications e-Proc eACB CCMS DIMS Telemed OLTP Portal SBMS JUDIS Welfare Judiciary GIS SmartGov Datawarehouse Payment Gateway Kiosks WCMS e-Government Blueprint .. an ‘inside out’ view FIS AGRIS AnSys Agriculture LIFE Business InSys PMS Engineering eCRM e.Biz PAX CopSys APIIS @pfirst MarkNet

  42. Admission Scholarship Grievances Registration Returns Student Info Citizen Payments Taxpayer E-learning Exams Works Services Licenses e-Payments Delivery Channels Health Pensions Medicines e-Health Senior Citizen Patient Infrastructure Government Insurance Old Age Home HealthInfo Telemed Schemes SHG’s Benefits e-Government Applications Poor Women Rights Crime Benefits e-Government Blueprint .. an ‘outside in’ view e-Government Blueprint Subsidies Licenses Returns Prices Advice Rights Farmer Business Children Literacy Child Home e-Business Credit Subsidies Helpdesk

  43. e-Government Target Portfolio of Services Farmer 31 Business 40 Citizen 45 e-Government 154 Vulnerable 16 Student 22

  44. Information(10) Apply Online(16) • Performance of Govt • Acts, Rules & GO’s • Forms & Procedures • Healthcare Info • Family Welfare Info • Public Works • Schemes & Benefits • Housing • Tourism • GIS • Regn of Birth & Death • Caste,nativity,income cert • Civic Services • Title deeds , mutation • New Power connection • Telephone Connection • Licenses • Arms, LL, DL,RC • FIR • Grievances & Complaints Citizen (45) Payments(10) Interactive(9) • Utility Bills • Power,water, • Telephone,Cellphone • Land Revenue • Property Tax • Road Tax • Penalties & fines • Income Tax • Savings • Birth & death Certificates • Pahani / adangal / PPB • EC’s , Copies of regd deeds • Valuation of properties • Telemedicine • Travel Booking • Enrolment as voter

  45. Information(11) Apply Online(8) • Weather • Crop management in drought • Irrigation • Water Levels • Schedule of releases • Input availability, prices • Extension info • Farmer Training programs • Agricultural prices/markets • Pest/ disease control • Rythubandhu scheme • Gopalamitra scheme • Inputs/ input subsidy • Crop Insurance • Licenses • Registration of Coop Society • Credit • Pattedar Passbook Farmer (31) Payments(5) Interactive(7) • Agricultural power bills • Crop loans • Insurance premium • Land revenue • Property tax • Grievances redressal • Seek advice on farm practices • Tele-agriculture • Online sales/ purchases • Inputs • Farm produce

  46. Information(9) Apply Online(10) • Acts, Rules & GO’s • Forms & Procedures • Policies • Incentives • Tax laws & procedures • Labour laws • Environment • Schemes & Benefits • GIS • Industrial estates • Registration of units • Infrastructure services • Title deeds • New Power connection • Telephone Connection • Incentives • Licenses • Clearances • Returns • Grievances & Complaints Business (40) Payments(12) Interactive(9) • Utility Bills • Power,water, • Telephone,Cellphone • Property Tax • Penalties & fines • Income Tax • Sales Tax • Customs • Central Excise • Loans • Provident Fund • E-Procurement by Govt • EC’s , Copies of regd deeds • Valuation of properties • Loans processing • Travel Booking • Online registration • Obtain profiles • Self-assessment of ST • Online customs clearance

  47. Information(8) Apply Online(6) • Educational Institutions • Residential institutions • Faculty • Benefits • Employment opportunities • Books • Rights • Sports & Adventure • Admission to Edl institutions • Admission to hostels • Scholarships • Loans • Employment registration • Bus Passes Student (22) Payments(2) Interactive(6) • Fees • Loan repayments • e-Learning • Distance education • Scholarships • Hall tickets • Exam results • Grievances

  48. Information(6) Apply Online(6) • Schemes & benefits • Gram sabha info • Employment • PDS • NGO’s • Insurance • Admission to hostels • Scholarships • Benefits • Loans • Formation of Self-help groups • Ration cards Vulnerable (16) Payments(1) Interactive(3) • Loan repayments • Benefit schemes • Pensions • Life Insurance

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