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Siyabulela Bashe Manager: Debt Management City of Cape Town South Africa

Debt Collection and Credit Control Mechanisms. Siyabulela Bashe Manager: Debt Management City of Cape Town South Africa. Presentation Overview. Debt Management Limiting Losses Revenue Protection Mechanisms Innovative Solutions Impact of legislation. Debt Management.

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Siyabulela Bashe Manager: Debt Management City of Cape Town South Africa

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  1. Debt Collection and Credit Control Mechanisms Siyabulela BasheManager: Debt ManagementCity of Cape TownSouth Africa

  2. Presentation Overview • Debt Management • Limiting Losses • Revenue Protection Mechanisms • Innovative Solutions • Impact of legislation

  3. Debt Management • Policy and Standardised Processes • End to end Business Processes • Debt Book Analysis • Recoverable vs. Irrecoverable debt • Profiling of Debtors • Categorisation and Segmentation of debtors • Indigent support • Blanket and Targeted approach

  4. Debt Management (2) • Data Integrity • On going data clean up • Evaluation of Challenges • Urbanisation • Unemployment • Find win-win solutions

  5. Limiting Losses • Measure your losses • Water • Electricity • Isolate losses per area • Investigate all possible causes and find mitigation solution • Illegal connections • Effective punitive bylaw and policies

  6. Revenue Protection Mechanisms • Accurate and timeous Monthly Billing • Limit of estimations • Inculcate a culture of payment • Standardise tariffs and charges • Implement a reliable Information Management Solution • Automated credit control and debt management module

  7. Revenue Protection Mechanisms (2) • Focused Debt Collection Approach • Segmentation and targeted Collection • Government debt • Employee arrears • Collective responsibility towards Debt Collection • Improved Communication • Effective communication tools • Implement upfront Credit Control

  8. Revenue Protection Mechanisms (3) • Accessible customer services • Call Centre • Contact offices • Third party payment facilities • Competent Staff : Continuous Training and Development • First time Contact Resolution

  9. Innovative Solutions • Electronic System: • E- Services system • Mobile communication • Alignment of Systems • Property value chain system • Alignment of owner and billing systems • Revenue Management value chain system • Prepaid metering • Electricity • Water and Sewerage

  10. Impacts of Legislation • Compliance to relevant legislation • Detailed Analyses of Court Judgments • Reviewing of Policies • Mitigation of Risks

  11. Thank you & Questions

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