Understanding User Frustration Decoding Rage Clicks in UX By Lyxel&Flamingo

1. . User Experience: How to Learn from the Rage Clicks? If any link on a website has ever irritated you to the point where it does not respond to your clicks (even after you click it several times), you may already be familiar with the term "rage clicking." It's a fortunate circumstance. When you can relate to your website's users' frustrations, you can empathize with them. Rage clicks are a useful tool that you may use to quickly ascertain what has to be done to improve user experience for people who come across broken elements, bugs, and usat in great detail. What exactly is rage click? Rage clicks occur when visitors to your website click repeatedly (and again) in one location or on a certain component of the website over a brief time period. Knowing what triggers click rage can aid you in optimizing your page for conversions, as generally, rage clicks indicate the annoyance of the website visitor over broken elements, confusion, and slow page performance. In-person usability testing or behavior analytics software features such as session recordings can detect rage clicks. The main line is client’s mouse slamming is an indication that something is wrong. Though people sometimes click repeatedly out of habit, rage clicks can signal the frustration of the visitors and may be a sign that something is wrong with your

2. website, such as poorly loading pages, broken interactive elements, or dead links. This can aid you in finding ways to enhance user experience (UX). Repeated user clicks can sometimes be a sign of poor UX, but they can sometimes be something else absolutely. Therefore, it is crucial to know what you are looking for. As mentioned above, ‘rage clicking’ is done by some individuals habitually while they scan or read a web page, and it is likely that they are not clicking due to frustration or anger. We refer to these rage clicks as false positives. Rage clicks, on the other hand, can provide actionable insights into the nature of the problem or motivate you to delve further into the digital experience. Putting anger clicks into perspective can enable you to have a better understanding of the bigger picture and what is actually going on with your website. Using a tool like session recording can be the simplest way to track rage clicks. What exactly do rage clicks mean? It is usually a clue that something is amiss in the UX if there is a lot of rage-clicking in an app, website, or any other user interface. Several causes can be: Deceptive UI elements or text There are not many UI design options that are becoming more and more common. Some have advanced to the point where they become recognized design standards. A significant departure from established customs may cause bewilderment among guests who are accustomed to things operating in a particular way. For example, visitors would attempt to click on the underlined text because it is typically provided as a link. A furious click would result from the user's expectations and experience not matching up with an underlined sentence that lacks a clear path. Low feedback and slow replies Users may click irrationally to confirm that their clicks were successful if they tap or click on a component and do not immediately receive any feedback. Users must receive an appropriate message regarding loading or another visual cue in such a scenario. By showing them that their actions matter, this will reassure them.

3. Broken components, dead links, and errors If an element that is typically interactive stops working, visitors are likely to become agitated. Verifying that the components and links are current and operational is essential. Headings that are unclear or misleading navigation Users anticipate finding content to be simple. When people click on a piece of a navigation bar or header, they want to know exactly where they will arrive. The navigation should be as plain and obvious as possible, with a classification that meets the visitor's expectations. Vague categorization or imprecise navigation categories may generate a risk zone for angry clicks. A user may rage click if they are unable to discover any other way through the user interface to accomplish their goal. After the clicking stops working, what should I do next? To more clearly guide the visitors toward their goals in such circumstances, you may need to make certain UI changes. How recordings? to examine rage clicks by using session Session recordings, sometimes referred to as user recordings and session replays, present the actions taken by actual users as they navigate the website. The recordings capture mouse movements, taps, clicks, and scrolling, giving you insight into how users react to and use the features and elements of your website. With session records, you may use the rage clicks filter to identify when a visitor was clicking on a certain area or piece of your website frequently. The visitor's experience will be improved and you will be able to optimize UX by making the necessary adjustments thanks to this. This is how: Using rage clicks to enhance UX [a 2 steps e-commerce example]

4. Let us assume that your checkout page has seen more exit rates and a higher number of abandoned carts, and you need to understand what is actually happening so that you can know why purchases are not being completed. You use session recordings to see how your website is being used by people and, more particularly, to observe what people are encountering on the checkout page. 1) Use URL filtering to limit your records so that you see only those users who visited the checkout page. You will be prepared to be even more detailed after performing a few analyses of the user recording (highlighting or tagging your recordings in order to share them with your team, establishing metrics and goals, and allocating focused time to take notes and observe). 2) To see only those users that rage clicked further filter the recordings You may identify the issue when you observe and examine the recordings of visitors who rage click on the checkout page. It might be so that a payment method cannot be chosen by them, their shipping or billing details can’t be updated, or a key component is broken. After discussing what you find with your team, you will be in an excellent position to decide collectively the kind of action you need to take: missing or broken elements, bugs, and fixing dead links on your website in order to enhance the experience of checkout for your visitors. It is recommended that you experiment with various recording filters to guide you to see issues that are required to be corrected for the visitors. As it has been said before, issues can be identified right away with rage clicks. However, the issues can not be revealed only by rage clicks. Rage clicks are one of the multiple tools that can be used to dive deep into the user experience. Screen recordings can be used in tandem with incoming feedback to discover visitors who have rage clicked and there is feedback from them. From the visitor’s frustration, you can identify the confusing or broken elements on your website.

5. Digging combination of rage clicks and other filters deeper into user experience through a The likelihood is that if you have a lot of screen recordings, you won't be able to identify every issue your visitors could be having with only angry clicks. Rage Clicks indicating anger or frustration can be interpreted as aggressive conduct. To gain a more comprehensive understanding and use anger clicks as a component of a larger effort to comprehend and enhance user experience, it is preferable to observe the patterns. After you get a sense of your visitor traffic pattern from session recording, you can use it to filter recordings by a group of pages or a single page and add annoyance filters like u-turns and anger clicks to identify the areas where people are getting stuck. Combining filters will focus the recordings on pages where angry clicks have occurred, followed by exits or bounces before conversion. Filtering by anger clicks, URLs, and u-turns, for example, can reduce the recording session count to a manageable amount. Conclusion

6. Even while it may seem horrible to see the signals of irate visitors so clearly, the screen recorder offers an invaluable opportunity for learning. The majority of rage-clicking occurs in specific areas of the UI. This would enable you to narrow down on specific areas of your website and identify the actual source of the irritation. By digging a little more into rage-clicking, you will be able to determine practical actions that can be taken. This will assist you in improving the UI's clarity, accessibility, and intuitiveness. The user experience can be significantly impacted by small adjustments. This can therefore have a significant impact on your company objectives and conversion rates. Source Url- https://lyxelandflamingo.com/seo/user-experience-how-to-learn-from-the-rage- clicks/