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PGITOC

Discover our comprehensive portfolio of business solutions with a consultative approach, tailored SLAs, and free support services. Learn about our achievements, branch network, differentiators, and more.

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PGITOC

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  1. Canon PGITOC

  2. A G E N D A • Introduction • Overview • Branch Network • Some Achievements to Date • Differentiators • Portfolio of Business Solution Offering • Products & Services • Fax 2Email • Technical Demographics • Satellite Photo Showing • Solution • Components of Solution Process • Account Management Structure • On Site Technical Support

  3. OVERVIEW OF OUR PRODUCT OFFERINGS “Technology is not the biggest challenge anymore, the challenge is to use information in an intelligent way” Differentiated Solution Delivery

  4. Branch Network

  5. SOME ACHIEVEMENTS TO DATE • Approved suppliers to, SARCC, the SA Post Office, National Treasury, National Govt • Preferred suppliers to Accenture, Standard Bank, (7 yrs), Life Healthcare • Sasol Nitro, Sasol Petroleum, Sasol Group Services, PostNet, • Exxaro (Kumba), Foschini, BCX , Tiger Brands Group and Afrisam, • Awarded 2005 “Supplier of the Year “ award from Standard Bank of SA

  6. DIFFERENTIATORS • Wholly owned Branch Network • >30 owned branches turning over >R1,5B and employing >1700 • Fully qualified technicians (refer demographic table) • Spares kept at all branches • Consumables kept at all branches • Full user training included in roll outs • Customised SLA for large national accounts (All spares, toner, call outs included) Max 4 hr response • time <50km and 8hrs>50km . Hot swops to be discussed for mission critical applications. • Pro active Device Management (Canon E-Maintenance) software included for major locations • Broad range of products • Approved HP Edgeline Products reseller • Service Providers for Canon, Lexmark, OKI, Triumph-Adler, Samsung and HP Edgeline range • Consultative approach to Solution Providing, Partnering mentality, TCO analysis

  7. PORTFOLIO OF BUSINESS SOLUTION OFFERINGS

  8. PRODUCTS AND SERVICES

  9. FAX2EMAIL IS FREE OF CHARGE TO ALL CLIENTS • Installation is FREE• Setup is FREE• Training is FREE • Support is FREE The entire inbound solution is FREE

  10. TECHNICAL DEMOGRAPHICS AND BOTSWANA !

  11. Satellite Photo at Night Showing High Density Areas

  12. Satellite Photo Showing Location of Branches

  13. LET US SIT IN THE HOT SEAT AND CO-ORDINATE ALL THE COMPONENTS OF THE SOLUTION

  14. COMPONENTS OF THE SOLUTION PROCESS Environment Audit – Current Situation Proposed Solution Gain agreement Device appropriation Finalise terms of the SLA Hand over to Service Division To commence SLA • Project Plan • Implementation Plan • Communication Plan to the User Base • User Training program

  15. Free State - proposed account management structure

  16. On-Site technical support Functions of an on site person. • printer help desk management / e-maintenance tracking • preventative maintenance • first line maintenance • maintain an adequate supply of consumables at location • consumables replenishment and management • make recommendations for load balancing and device re-deployment • to support the life cycle management program • installations of equipment up to and including the print driver installation • training of users on operational aspects on a continual basis • software maintenance including device drivers, firmware, and tracking • management reporting • best-practice policy enforcement

  17. THANK YOU ! YOUR Canon Katlego TEAM

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