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You Said – We Did

You Said – We Did. You said:. I would enjoy having more department 'get to know you' type functions. I would like to get to know my fellow MCs; however, I am a mother and cannot do functions in the middle of the night like the younger group of MCs that work here.'. We did:.

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You Said – We Did

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  1. You Said – We Did You said: I would enjoy having more department 'get to know you' type functions. I would like to get to know my fellow MCs; however, I am a mother and cannot do functions in the middle of the night like the younger group of MCs that work here.' We did: • Minigolf at Castle Hill in October’2013 • Summer kick off picnic at Alga Norte Park in June’2014

  2. You Said – We Did You said: Have an Information booth that they could go to before the get in the turnstiles We did: • Staffed Tike Hike greeter as a trial during Spring Break’2014 • Continued staffing Guest Services queue director during busy periods

  3. You Said – We Did You said: Would like to know about other department openings. We did: • Posted LLC job openings on Chatter in 2013 • Posted LLC job openings on new break room monitor in 2014

  4. You said: You Said – We Did Training needs to be more effective. I believe if we can get accurate SOPs and Competencies then training would be in tip top shape. We also need to have our trainers in tip top shape so that our new MCs can grasp all concepts of the park, yet have fun and create memorable experiences for children and our park guests. We did: • 2014 SOPs and competencies were revised by January 2014 • OJTs attended Admissions “Train the Trainer” course in Spring’2014 • OJTS attended HR “Train the Trainer” course in Spring’2014 • Department Orientation had Child Interaction section included in June’2014

  5. You Said – We Did You said: More training when it comes to ticket window at the water park specially refunds and membership upgrades. thanks. We did: • Increased training time at Ticket Booths from 6 hours to 10 hours • Revised Water Park Ticket Window SOP and Competency • Created permanent full time Water Park Lead position to oversee Water Park training • Created permanent full time Admissions Coordinator position to oversee department training and paperwork.

  6. You Said – We Did You said: Computer equipment (some dinosaurs still exist), We did: • Cash office desktops replaced in June’2014 • All Dell Point of Sales replaced by brand new Odysse tills in May’2014

  7. You Said – We Did You said: Being more informed about rules of the park when first starting the job, such as being provided with a packet of park information so that way new employees can better answer guests questions that are commonly asked.' We did: • Starter packet provided to all new MCs in Department Orientation

  8. You Said – We Did You said: Iwould change the outfits because they are very outdated, they should be more current We did: • Cabana Hosts received new uniforms for 2014 season

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