INPO Organizational and Human Performance Department

1. INPO Organizational and Human Performance Department Bonnie Stahl, Department Manager Brian Baskette, Principal Prog Mgr Tom Kriesel, Senior Prog Mgr

2. The Cast of Characters Bonnie Stahl Tom Kriesel Brian Baskette Rick Reynolds Dave Landeche Ken Koves Ardela Daniels Bill Illing

3. 2010 FOCUS • Improve INPOs internal capabilities in OD skills, and safety culture • Improve effectiveness at helping senior leadership teams improve individual and team leadership behaviors. • Move human performance focus towards improved organizational managing of defenses • Support SFA project teams

4. OR Assistance Activities • Focus Team Visits and Mid-cycle Assessments • OR Assist Visits • Stream Analysis • Nuclear Safety Culture • Leadership Assist Visits • Training and Coaching ORTLs

5. Reducing Managing ZERO leads to and error defenses Events 2-Part Strategic Approach Re + Md→ ØE I A C P●D●C●A

7. Hu Assistance Activities • Focus Team Visits and Mid-cycle Assessments • Hu Assist Visits • Supervisory Effectiveness Assist Visits • Technical Support Missions • Industry Hu Workshops • Benchmarking/Information Sharing • Participate in working meetings (USA, STARs, etc.), event screening/reviews, PE mid-week calls

9. Hu Training • Hu Training for Procedure Writers and Work Planners • New Hu Lead Seminar • Hu Seminar for Senior Leadership Team • Hu Fundamentals • Hu Workshop • High Performance Team Development • Coach the Coach

11. Recent INPO Hu Documents • Addendum 1: Behaviors and Actions that Support a Strong Nuclear Safety Culture • INPO 09-004, Procedure Use and Adherence • INPO 08-004, Hu Key Performance Indicators • INPO 07-006, Hu Tools for Managers and Supervisors

12. Every organization is perfectly aligned (perfectly tuned) to get the results it is getting.

13. Sometimes Things go Extraordinarily Well

14. Questions?