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Simplified Service Delivery with Enate Business Process Management Tools

Enate Provide Single platform for Simplified Service Delivery by using BPM, CRM, Analytics, Self Service portals alongside extensive manual logs & trackers. For more Information Visit Our Website : https://www.enate.net/

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Simplified Service Delivery with Enate Business Process Management Tools

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  1. Best-in-class service deliveryThe tools to transform Commercial in Confidence

  2. We are focussed. We understand you… Enate designed for and used by elite service providers… Used to manage more than 700,000 staff in 63 countries on every continent. • Payroll • LPO • Insurance Back office • HR • F&A • Procurement

  3. Enate proposition • More than functionalities & features • … really about superior service • Enforce best practice, control, accuracy, end to end visibility - Improved reputation • Standardize & simplify service • Scale without linear cost/effort impact • Effective metrics • Speed • Strategic route to low-risk new tech introduction

  4. Single platform for Simplified Service Delivery Enate Core Capabilities • Which means… • Alternative to costly integration using BPM, CRM, analytics, self service portals alongside extensive manual logs & trackers. • Fast time-to-benefits • SaaS eliminates infrastructure dependencies & costs. Simplifies

  5. Current services • Human heavy • Coms heavy    Multiple System Updates       Process Language        Handle - Communications    • Typical Challenges • Visibility • Optimization • Productivity • Scale & Cost   Work interpretation & execution      

  6. Get ‘future ready’ – BPO V2.0 Rules Engines Analytics Engines Work interpret & execute Cross system Updates Process Language Handle - Coms                     Natural Language Machines Bots     • ‘Metrics based business cases’ • Natural language machines • Automation • Robotics • Get Standardized & Organized • Get Control • Get Visibility • Collect Metrics De-risk adoption of new technologies into service delivery

  7. Service Delivery – BPO V2.0 Common layer to task all service delivery staff Incoming Work • SOPs – distributed with work • Zero manual logs & trackers • Distribute work to Robots or Automate Smart Allocation (Push or Pull) - SLA driven - Who does what, when & where  

  8. Enate from Four Perspectives Leadership Team Team Leaders • Service Delivery Agent Self Service

  9. Analytics – real-time views with Tableau SLAs Defects Board / CEO / Management Overall business overview Variances Costs … F&A HRO Trends Productivity Horizontal Leadership … and much more ! Horizontals Business Analysts Process Variance Account Overview Client Ops/Team Leads Cost Relationship Managers

  10. Analytics – Real time with Tableau

  11. Two Screens OR Integrated models Manually Execute Customer Environments (SAP, Oracle, Any) Enate Instructions & task allocation Invoice Form • What (Update Invoice) • When (By 3 p.m.) • Where (On Cust. SAP System) • Why (SLA Risk) • How (Living SOPs) Auto Execute with Integration Demo: Invoice processing – Service Delivery

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