Income Based Repayment PFH Determination/ Tracking/ Forgiveness Claims

1. Income Based RepaymentPFH Determination/ Tracking/ Forgiveness Claims Moderator: Wanda Hall Edfinancial Services Presenters: Phil Kinman MOHELA Colleen Slattery MOHELA

2. Team FFELP IBR Workgroup Consist of over 40 NCHELP and SLSA members Representatives from 24 member organizations Two calls weekly Subcommittee calls in between weekly Worked with the Common Manual Policy Committee on reviewing draft policies

3. Team FFELP IBR Workgroup Eight (8) Subcommittees LaRS Disclosures Partial Financial Hardship documentation Deferment/Forbearance/Capitalization Forms IRS Reporting Default Claim Filing and Rehabilitation Training

4. Team FFELP IBR Workgroup Workgroup Co-Chairs – Wanda Hall, Edfinancial Services whall@edfinancial.com Bob Sandlin, NTHEA HESC rsandlin@nthea.com Rob Sommer, Sallie Mae robert.a.sommer@salliemae.com

5. Course Outline What is IBR? Eligible Loans Disclosures Key Terms Repayment Tracking Claims Forgiveness

6. What is IBR? IBR is a new repayment plan introduced by the College Cost Reduction and Access Act (CCRAA) New repayment plan that is designed to help borrowers experiencing a “partial financial hardship” Available to FFELP and DL borrowers beginning July 1, 2009 After 25 years in repayment, remaining balance may be eligible for forgiveness

7. Eligible loan types Available for: Stafford, FISL, SLS, Grad PLUS, ALAS, and federal Consolidation loans that do not include Parent PLUS loans. Perkins, HPSL, and HEAL, loans are eligible if included in a FFELP or DL Consolidation loan

8. Eligible loan types Not available for: Parent PLUS loans or Consolidation loans that include Parent PLUS loans Private (or "alternative") student loans, state loans, and other loans not guaranteed by the federal government Defaulted loans

9. Disclosures Lender must provide borrower with notice thatinforms of the availability of IBR At time of offering a borrower a loan At time of offering a borrower repayment options Information may be provided in a separate notice or as part of the other disclosures

10. Disclosures Notice must inform the borrower of: Eligibility for ISR and may be eligible for IBR, including through loan consolidation Procedures by which the borrower can elect ISR or IBR; and Where and how the borrower may obtain more information concerning ISR and IBR

11. What is partial financial hardship (PFH)? Based on income and family size: borrower must annually provide certification of family size and permission for the IRS to disclose their AGI "and other tax return information“ Occurs when the annual amount due on all of the borrower's eligible loans (as calculated under a standard 10-year repayment plan) exceeds 15% of the difference between the borrower's adjusted gross income (AGI) and 150% of the poverty guideline for the borrower's family size

12. Adjusted Gross Income (AGI) Borrower who files married/joint: both spouse's AGI are considered in determining payment amount Borrower who files married/separate: only the borrower's AGI is considered in determining payment amount

13. Family Size Must be self-certified annually Includes borrower, spouse, children if receiving >50% support, and others who live with the borrower and receive >50% support during that year (includes unborn children) Support includes money, gifts, loans, housing, food, clothes, car medical and dental care and payment of college costs Family size defaults to one (1) if borrower does not provide required information

14. How Borrowers Can Request IBR The industry has developed a Common Application for borrowers to complete. The application will collect a borrowers: Self-certification of family size Consent to receive AGI from the IRS FFELP and DL loan information at other servicers

15. Collecting the AGI • Borrower will also need to complete and return IRS form 4506-T authorizing the lender to request the borrower’s AGI from the IRS. The consent is valid for 60 days • If the AGI is not available from the IRS or does not reflect the borrower’s current income then the Alternative Documentation form may be submitted

16. IRS Form 4506-T • The servicer should populate line 5 with their name, address, and telephone number prior to sending it to the borrower • The servicer may pre-fill the remaining lines except for the borrower’s signature and date for the borrower’s wet signature is required

17. Servicer options to submit the 4506-T form • Regular mail through the USPS or fax to a RAIVS (Return and Income Verification Services) Center • Must be submitted to the state where the borrower filed their most recent return • Normal turnaround time is 10 business days • There is no processing cost to the servicer

18. Submittal process cont. • IVES (Income Verification Express Service) process • Must apply to participate • Submit via fax in batches of 50 • Transcript will be delivered to a secure mailbox within 2 business days • Processing cost of $4.50 for each transcript requested (50 X $4.50 = $225.00 per batch) • Participants will receive a monthly bill

19. Determining PFH Eligibility verification occurs initially and each subsequent year Eligibility and minimum monthly payment is re-evaluated annually If the borrower selects IBR prior to their initial disclosure but fails to submit documentation, default to standard repayment Borrower will remain in IBR even if they no longer meet hardship requirement

20. Standard-Standard Payment amount calculated when the borrower initially enters repayment based on a 10-year term, regardless of loan type Will need to calculate this amount regardless of whether or not the borrower chooses the standard repayment plan when initially entering repayment

21. Standard-Standard This amount is used to determine eligibility of any payments made outside of the IBR repayment plan that count towards the 25 years (300 payments) for IBR loan forgiveness Subject to minimum $50 monthly payment

22. Permanent-Standard Payment amount calculated immediately preceding entering IBR on loan balance outstanding Based on a new 10-year term This is the maximum payment amount the borrower will ever be required to make, unless the borrower requests to leave the IBR plan Subject to $50 minimum monthly payment

23. Expedited-Standard Payment amount calculated once a borrower voluntarily elects to leave the IBR plan Amount is calculated using the remaining term based on a standard repayment plan for the loan type Stafford and GradPLUS max of 10 years Consolidation loans maximum of up to 30 years based on original loan balance

24. Expedited-Standard Unlike a deferment or forbearance, the months spent in IBR are not excluded when recalculating terms upon leaving IBR completely When terminating repayment under IBR, the borrower MUST enter an expedited-standard repayment plan and be billed for at least one installment prior to changing repayment plans

25. REPAYMENT

26. Repayment Terms Can extend beyond 10 years regardless of the amount of the eligible debt Will need to track minimum and maximum payment amounts over life of loan Payment application order is different than other repayment plans Must apply IBR payments first to interest> then to collection costs > late charges > principal

27. Payment Amount Calculation 15% [AGI – (150% Poverty guideline applicable to family size)] divided by 12 Calculated payment amount less than $5 = $0 payment amount due Calculated payment amount equal to or greater than $5 and less than or equal to $10 = $10 payment amount due

28. Payment Calculations –Multiple Loans/Holders The borrower must contact each loan holder separately to request IBR The loan holder must include all eligible loans held by them, unless the borrower requests otherwise Each loan holder must include the loan amounts of all eligible loans held by other lenders in the payment calculations, then prorate based on the principal amount held by that loan holder

29. Payment Calculations –Multiple Loans/Holders After prorating, the loan holder would apply, if needed, the $5 and $10 payment rules to the loans held by that loan holder The Department approved the use of NSLDS to determine the amount owed on eligible loans held by other loan holders

30. Recalculation of Payment Amount When a borrower chooses to leave IBR completely Their repayment period will be limited The number of months in repayment used under IBR count against the remaining months available Their payment amount may be higher than it was before entering IBR

31. Zero Payments – Credit Reporting Consumer reporting agency reporting: Cannot become delinquent for a $0 installment amount, therefore would not report as delinquent Months in which the payment is $0 may be reported to the consumer reporting agencies as “deferred” or “current” If you report “current” ensure that you also report a scheduled monthly payment amount of $0

32. Paying Ahead A $0 installment amount cannot be paid ahead Borrower permitted to pay ahead but forgiveness may not occur until they reach the 25th year Establish one repayment schedule with the first 12 months at the PFH payment amount and the remaining months at the permanent-standard amount

33. Interest Capitalization and Forbearance

34. New Forbearance Guidelines Administrative Forbearance is authorized for the following: To resolve any delinquency prior to the granting of a new repayment plan (cap permitted) For up to 60 days while the lender confirms eligibility for forgiveness For the guarantor’s forgiveness review period, in the event of a denied claim

35. Interest Capitalization Interest must be capitalized: When the borrower is no longer eligible for PFH and converts to Permanent-Standard When the borrower leaves IBR and converts to Expedited-Standard

36. Interest Capitalization Interest may be capitalized: When administrative forbearance granted for delinquency at repayment plan change When guarantor denies forgiveness (lender has the option to capitalize in this case if claim not denied due to lender error)

37. Tracking

38. Payment Tracking Need to “bank” each month in which the borrower, on or after July 1, 2009: Makes payments outside of IBR totaling at least the Standard-Standard payment amount Uses Economic Hardship Deferment Makes a payment under a PFH plan, including a payment amount of $0 Makes a payment under IBR, but outside of PFH, totaling at least the Permanent-Standard payment amount

39. Payment Tracking ISSUES After banking a total of 300 qualifying months, if 25 years of repayment have passed and the borrower’s account is not yet paid in full, lender/servicer must file a claim for forgiveness

40. Payment tracking EXCEPTIONS If borrower chooses to leave IBR altogether and use the expedited-standard payment amount, any payment they make under that plan must be at least the standard-standard payment amount

41. Payment tracking OTHER ISSUES (continued) If taking on a Rehab Loan, must obtain from the guarantor any qualifying months already achieved prior to default and continue tracking from there Payments collected by the original lender/servicer from July 2009, through the date of default may count toward the 25 years

42. Payment tracking OTHER ISSUES (continued) If borrower chooses to consolidate a loan on which the “25-year clock” had already started, the clock will re-start on the Consolidation loan

43. Payment tracking OTHER ISSUES (continued) Borrower cannot achieve early forgiveness by, for example, doubling up on payments. 25 years must elapse, and the borrower must satisfy 300 qualifying payments No forgiveness will be granted prior to July 1, 2034

44. Payment tracking OTHER ISSUES (continued) Pre-payments made prior to July 1, 2009, even if they satisfy installments due after that date, DO NOT count as qualifying payments In the reverse, if a payment received after July 1, 2009 satisfies installments due prior to this date, these DO count as qualifying payments

45. Filing for All Claim Types

46. Claim Filing New data elements required for all claims submitted on or after July 1, 2009 Claim Form Section X CAM Record type 54

47. Claim Filing Standard-Standard payment amount Permanent-Standard payment amount 25-Year forgiveness begin date Number of qualifying forgiveness months IBR start date Number of days HRD deferment

48. Claim Paid Defaulted Loans Defaulted loans are ineligible for IBR Loans are eligible to apply for IBR upon resolution of default (rehabilitation) Counters (25 years/300 payments) do not reset upon rehabilitation; must be maintained Borrower must qualify for PFH to regain the counted payments that were “banked” prior to default

49. IBR Forgiveness

50. Conditions for Forgiveness Borrower must have received a partial financial hardship IBR repayment plan at least once Borrower must have satisfied 300 eligible payments, including Economic Hardship Deferment months 25 years must have elapsed