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FOIP IN A DISTANCE AND DISTRIBUTED ENVIRONMENT. The Challenges PACRAO 2010. Challenges. Distance communication Disbursed work environment Movement of processes to an electronic platform More electronic systems intertwined with others Social Media Outsourcing Consistent records management
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FOIP IN A DISTANCE AND DISTRIBUTED ENVIRONMENT The Challenges PACRAO 2010
Challenges • Distance communication • Disbursed work environment • Movement of processes to an electronic platform • More electronic systems intertwined with others • Social Media • Outsourcing • Consistent records management • Knowledge levels
Issues • Verification of other parties • Home office and remote department/office security • Security and accuracy of data in systems and with interfaced systems • Staff training • Staff interpretation of legislation/policies • User data access and retrieval controls • Capabilities of software/systems
Risk Mitigation • Creation of FOIP Coordinator position • Development of institutional FOIP website • Development of best practices/guidelines • Development of specific policies • Privacy scans/impact assessments standard business practice • Institution wide discussions to promote awareness • Strong contract development • Training