Community Services Council Newfoundland and Labrador

1. Community Services Council Newfoundland and Labrador Annual General Meeting February 26, 2004

2. Community Services Council Newfoundland and Labrador CEO’s Report Penelope M. Rowe

3. Community Services Council Newfoundland and Labrador CSC is a social entrepreneur, evolving with the province’s needs and bringing a dynamic, creative approach to the issues of the day. At any given time, we work on numerous projects to support volunteerism and citizen engagement, to promote the integration of social and economic development, and to provide leadership in shaping public policy and building stronger communities. CSC2004

4. Community Services Council Newfoundland and Labrador We do this by: • Advancing the voluntary, community-based sector • Conducting leading-edge research • Advocating policy positions • Pioneering innovative programs and services • Building bridges and cultivating collaboration • Harnessing the power of technology These activities nurture social inclusion, build social capital and improve community capacity. CSC2004

5. Advancing the voluntary, community-based sector VOLUNTEER CENTRE • Focus on building provincial relationships, networks • St. John’s, Happy Valley/Goose Bay, Corner Brook, Gander, Marystown • Training • Volunteer Management Series • 405 participants in 11 communities: Bonavista, Chapel Arm, Clarenville, Foxtrap, Grand Bank, Happy Valley/Goose Bay, Labrador City, Lewisporte, Marystown, Placentia, St. John’s • Learning Luncheons • Promoting Volunteerism • Telegram Volunteer Profiles • Volunteer Opportunities Online • Volunteer Week 2003 • Major events in 5 communities : Clarenville, Corner Brook, Gander, Happy Valley/Goose Bay, St. John’s CSC2004

6. Advancing the voluntary, community-based sector VOLUNTEER CENTRE – Youth Initiatives • Youth Mobilizing Youth – completed June 2003 • Avalon (East and West School Boards) • Torbay, Ferryland, Mount Pearl, Mobile, Goulds • Labrador School Board • Lake Melville, Happy Valley/Goose Bay • Youth Volunteer Corps Summer Program • 50 volunteens • 42 projects • 1262.5 hours of volunteer effort Through partnership with Association for New Canadians – youth participated from Sri Lanka, Columbia, and Sudan CSC2004

7. Advancing the voluntary, community-based sector Student Work And Service Program • partnership with federal and provincial governments • Disseminates 15,000 information packages • 665 students placed in 564 organizations in 210 communities • Province-wide monitoring of 99.5% of placements • 95.5% of students & 99% of sponsors interviewed rated placements “Excellent” or “Very Good” • Nearly 100% of students indicated placement supported career goals and/or they learned transferable skills and increased their knowledge in specific areas • 200 Online applications through www.enVision.ca (200) CSC2004

8. Advancing the voluntary, community-based sector CSC’s First Regional Office Voluntary Resources Centre Gander Opened: February 24, 2004 CSC2004

9. Conducting leading-edge research • Provincial Voluntary Sector Research Project • 13 interviewers: Gander, Glovertown, Grand Falls-Windsor, Labrador West, Lewisporte, Marystown, Peterview, Springdale, St. Albans, St. John’s, Sops Arm, Stephenville, Trepassey, and Twillingate • 1154 individuals and 872 organizations surveyed • 59% need more volunteers • 38% difficulty recruiting board members • 53% of respondents currently volunteer • 35% of respondents interested in becoming more active or becoming volunteers • Impact of participation in community service (SWASP) • 69% say their attitude to community service and civic responsibility was influenced • 51% say it influenced their view as potential place for employment CSC2004

10. Conducting leading-edge research • Expanding Their Universe: Reshaping The Future • Nearly 50% students who responded feel that students sometimes avoid going to school or cut classes because they cannot afford the cost of participating in scheduled events. • Over 50% of all parents who responded stated they personally find it a financial hardship to pay school charges and costs. • 92% of teachers stated they subsidize students who do not have money for field trips, school supplies or other school costs. • National Survey of Non profit Organizations • Consortium led by Canadian Centre of Philanthropy and Statistics Canada • Liability / Insurance / Risk Management CSC2004

11. Conducting leading-edge research • Community University Research Alliance • In partnership with Memorial University faculty members • First research stipend awarded • Conference presentations • Atlantic Provinces Political Science Association Annual Conference • ARNOVA International conference • Social Welfare Policy Conference • Leadership Gap: Perception or Reality CSC2004

12. Advocating policy positions • Expanding Their Universe: Reshaping The Future • Eliminate school fees and charges; • Standardize and advertise payment plans; • Create sensitivity and awareness of social exclusion and inclusion. • Voluntary Sector Roundtable for Royal Commission • Mandatory Community Service for High School Students • Policy Internship and Fellowship Program • Building policy capacity for “regions on the periphery” CSC2004

13. Pioneering innovative programs and services • Pilot program completed June 2003 • 15 graduates (private, public, non-profit sectors) • Results: • 3 promotions • 2 career changes • 1 new business started • All cite Leadership In Progress as a contributory factor • September 2003 – recruitment for 2nd program • 18 new participants began in January 2004 CSC2004

14. Pioneering innovative programs and services Public Access • Get information about programs and benefits and helps clients interpret various government manuals of income support and other government personal support programs. • 275 new requests (10% increase from last year) • Where necessary helps individuals launch appeals • 28 advocacy cases: assistance with income support applications and appeals, rental assistance, health related services (eg dental fillings), and justice CSC2004

15. Pioneering innovative programs and services • Information Management / Information Technology (IM/IT) Training and Technical Support Network • Newfoundland and Labrador • Nova Scotia • To help organizations integrate technology through individualized support by • Technical support line • Individual and group training • Information technology planning CSC2004

16. Building bridges and cultivating collaboration • Welfare to Work: the Next Generation National Forum • 151 participants • Forthcoming: 3 publications • Linking with national initiatives to promote volunteerism • CSC Host Organization for Canada Volunteerism Initiative Local Network • Representatives from: Bay Roberts, Cartwright, Corner Brook, Grand Falls-Windsor, Happy Valley-Goose Bay, Placentia, St. John’s, Springdale, Witless Bay CSC2004

17. Building bridges and cultivating collaboration • Early Childhood Education and Care Forum (Indicators Project) – June 2003 • In partnership with the Child Care Advocacy Association of Canada and Campaign 2000 • National Child Day Event - November 2003 • Public forum: “The Ins and Outs of Child Poverty” • Strengthening Cross Canada Linkages on Social Inclusion: Focus on Child and Family Poverty CSC2004

18. Building bridges and cultivating collaboration • Federation Networks of Voluntary Organizations • National Portal for the Voluntary Sector Networks • Voluntary Sector Forum • Voluntary Sector Human Resources Council Study • Knowledge Development Centre • Research Advisory Committee • Voluntary Sector Initiative Information Management / Information Technology Training Support Network • Social Sciences and Humanities Research Council • Joint Government Voluntary, Community-based Committee (Newfoundland and Labrador) CSC2004

19. Harnessing the power of technology • Members: 1657 (50+% increase since 2002) • Orientations: 400+ people from 300 VCBO’s • Sessions: 1145 per day almost 99% “repeat visitors” • Visits: 35,488 in January 2004; • Visits: 94 countries and 6 continents; • Web sites hosted: 73 live, 119 others in process • Gander Office CSC2004

20. Harnessing the power of technology • Evaluation - Phase I Highlights (survey of approximately 200 VCBOs) • 81% usage 6 months or more • 53% have been using enVision.ca for over 1 year • 17% got funding information; 62% were approved • 90% say enVision.ca has increased public awareness about the voluntary sector. • 80% say enVision.ca has reduced geographic isolation CSC2004

21. Harnessing the power of technology • Training and Technical Support • Training for voluntary organizations: • 400+ people from 38 communities and 300 VCBOs (Baie Verte, Bonavista, Carbonear, Clarenville, Codroy Valley, Corner Brook, Deer Lake, English Harbour, Fleur de Lys, Flowers Cove, Forteau, Fox Harbour, Gander, Grand Falls-Windsor, Green Bay, Happy Valley-Goose Bay, Labrador City, L’anse au Loup, La Scie, Lewisporte, Marystown, Musgravetown, Nain, Northern Arm, Port aux Basques, Port Hope Simpson, Port Rexton, Robert’s Arm, Roddickton, Rose Blanche, South Brook, Springdale, St. Anthony, St. Catherine’s, St. John’s, Stephenville, Wabush) • Online Training began Dec. 2003 • 22 participants • 1–800 technical support line • 800+ calls since inception CSC2004

22. Community Services Council Newfoundland and Labrador We grow the economy During 2003 CSC paid wages to: Employees 46* Student participants 51 External consultants 20 Total 117 * Approximately – full time CSC2004

23. CSC in Newfoundland and Labrador We grow communities Locations Voluntary Sector Training 6 enVision.ca Contributors & Smart Labrador 11 enVision.ca Orientation Sessions 32 Roundtables and Discussions 11 SWASP Placements 214 YMY Labrador Placements 2 YMY Avalon Placements 6 Gander Office St. John’s Office February 2004

24. Contributors, Funders and Donors We appreciate financial support from: • Memorial University of Newfoundland • Petro Canada • Strategic Social Plan • Summer Career Placement • Social Sciences and Humanities Council • United Way • VOCM Cares Foundation • Volunteer Canada – CVI • Voluntary Sector Initiative • Youth Services and Post Secondary Education • ACOA • Canadian Rural Partnerships • Clarica Inc • Community Youth Network (CYN) • Great West Life • HRDC – Youth Services • Health and Community Services • HRDC - LMDA • Human Resources and Employment • McConnell Foundation • NL Liquor Commission • Office of Learning Technology CSC2004

25. Community Services Council Newfoundland and Labrador 2003 Board of Directors Executive: Kevin Breen, President Sheree Snow, Treasurer Ray Hawco, Vice President Glenda Janes, Secretary Directors: Barbara Barry Richard Beaton Lloyd Dalton Don Hutchens Simone Kielley Edwina Kirkland Kathleen Kufeldt Luanne Leamon Fay Matthews Bob Oxley Dave Power Melba Rabinowitz Jamie Smith Christine Snow Mike Wadden CSC2004

26. SWASP Fran Locke Jodi Mahon Darren Murphy Envision.caPam Corrigan Calvin Canning Curtis Delaney Megan Dunphy Tammy Hapgood Neil Head Darren Newton Linda Parsons Carol Anne Ryan Leadership In Progress Deanne Engram Community Services Council Newfoundland and Labrador Penelope M. Rowe, CEO Lori Johnson Louise Woodfine Kelly Anne Meadus Michael Devine Volunteer Centre Kim Randell-Power Policy Intern And Fellowship Program Larry Peckford Contract Patti Powers Public Access Ron Day CSC Voluntary Resources Centre- Central Region Bettina Ford Doug Johnston CURA Kenny Curlew