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A Feature-Based Analysis & Comparison of IT Automation Tools: Comparing Kasey to Altiris IT Management. By Carlos Montenegro & Bryan Ramirez. Altiris - Overview. 6 Major Products ServiceDesk 7.0 Suite Client Management Suite Asset Management Solution Server Management Solution
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A Feature-Based Analysis & Comparison of IT Automation Tools: Comparing Kasey to Altiris IT Management By Carlos Montenegro & Bryan Ramirez
Altiris - Overview 6 Major Products • ServiceDesk 7.0 Suite • Client Management Suite • Asset Management Solution • Server Management Solution • Workflow • Wise Package Solution
Altiris – History Background • Started production of Altiris in 1998 • Started by Jan Newman and Kevin Turpin • April 6, 2007 Altiris sold to Symantics • Now has around 20000 customers
Altiris – Requirements(Server) • SQL Server® 2005 • .NET Framework 3.5 • Windows 2003 Server 32-bit version • Windows Automated Installation Kit (AIK) for Windows
Altiris – Requirements(Agent) • Windows XP SP2 or later x64/x86 • Windows 2000 Workstation SP4 and rollups • Windows Vista® SP1 (all additions) • Windows Server 2003, 2008
Altiris - Architecture • Web Based Consoles and Agents • Client/Server communication • Memory footprints
Altiris - Architecture • PC operation • Patch Management • Asset Control
Altiris – Audit & Asses Management • Schedule tasks • Antivirus update • System Update
Altiris – Audit & Asses Management • System Report • Vulnerabilities • Hardware and Software Info
Altiris – Remote Control • Built in • Controlling systems • File Transfer
Altiris – Remote Control • Re-imaging • LAN System • Hardware and Software Info
Altiris – Automation • Business • Smooth • Software package and delivery
Altiris – Automation • Asset and software management • Self help • Work share automation
Altiris – Monitoring • Built in • Web monitoring • Event monitoring
Altiris – Monitoring • PC health • Detailed error reports • Keep system up to speed
Altiris – Patch Management • Built in • Scan vulnirabilities • Auto download security patches
Altiris – Patch Management • Administrator permission • Schedule patches • Patch data information
Altiris – Backup and Disaster Recovery • Add on • Windows recovery within minutes • Automate Enviroments
Altiris – Backup and Disaster Recovery • Schedule back ups (ex: daily, monthly) • Specify files • Recovery points
Altiris-Security • Security Options • Antivirus Not Offered • Part of IT Management Suite
Altiris-Security • Add-On • EndPoint Protection • Benefits – Symantec AtiVirus
Altiris– User State Management • Deployment • Patching • Remote Control
Altiris – User State Management • Software Distribution • Reports • Monitoring
Altiris – Help Desk • Symantec SeriviceDesk 7.0 • Single Point • Ticketing
Altiris – Help Desk • Efficient Service • Self-Service Capabilities • Create and Edit Processes
Altiris – Reporting • Many forms or Reports • From Different Programs
Altiris – Reporting • Control • Better Service • Migration
Altiris – System • Agents can be edit • Functions Disable
Altiris – System • Restrictions • Network Users
Altiris – Usability • Complex program to learn • Symantec Users
Altiris – Usability • Symantec Training • Expensive • Additional Charges
Altiris– Reliability • A well design program • Many forums • Database knowledge
Altiris – Reliability • Great Customer assistant • Training
Altiris – Performace • Not easy to set up • Much to Configure • Hardware
Altiris – Performance • Reliable • Stable • Some errors
Altiris – Supportability • Windows • Mac • Unix
Conclusion • Altiris IT Automation • Kayesa Enterprise