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A Feature-Based Analysis & Comparison of IT Automation Tools: Comparing Kasey to Altiris IT Management

A Feature-Based Analysis & Comparison of IT Automation Tools: Comparing Kasey to Altiris IT Management. By Carlos Montenegro & Bryan Ramirez. Altiris - Overview. 6 Major Products ServiceDesk 7.0 Suite Client Management Suite Asset Management Solution Server Management Solution

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A Feature-Based Analysis & Comparison of IT Automation Tools: Comparing Kasey to Altiris IT Management

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  1. A Feature-Based Analysis & Comparison of IT Automation Tools: Comparing Kasey to Altiris IT Management By Carlos Montenegro & Bryan Ramirez

  2. Altiris - Overview 6 Major Products • ServiceDesk 7.0 Suite • Client Management Suite • Asset Management Solution • Server Management Solution • Workflow • Wise Package Solution

  3. Altiris – History Background • Started production of Altiris in 1998 • Started by Jan Newman and Kevin Turpin • April 6, 2007 Altiris sold to Symantics • Now has around 20000 customers

  4. Altiris – Requirements(Server) • SQL Server® 2005 • .NET Framework 3.5 • Windows 2003 Server 32-bit version • Windows Automated Installation Kit (AIK) for Windows

  5. Altiris – Requirements(Agent) • Windows XP SP2 or later x64/x86 • Windows 2000 Workstation SP4 and rollups • Windows Vista® SP1 (all additions) • Windows Server 2003, 2008 

  6. Altiris - Architecture • Web Based Consoles and Agents • Client/Server communication • Memory footprints

  7. Altiris - Architecture • PC operation • Patch Management • Asset Control

  8. Altiris – Audit & Asses Management • Schedule tasks • Antivirus update • System Update

  9. Altiris – Audit & Asses Management • System Report • Vulnerabilities • Hardware and Software Info

  10. Altiris – Remote Control • Built in • Controlling systems • File Transfer

  11. Altiris – Remote Control • Re-imaging • LAN System • Hardware and Software Info

  12. Altiris – Automation • Business • Smooth • Software package and delivery

  13. Altiris – Automation • Asset and software management • Self help • Work share automation

  14. Altiris – Monitoring • Built in • Web monitoring • Event monitoring

  15. Altiris – Monitoring • PC health • Detailed error reports • Keep system up to speed

  16. Altiris – Patch Management • Built in • Scan vulnirabilities • Auto download security patches

  17. Altiris – Patch Management • Administrator permission • Schedule patches • Patch data information

  18. Altiris – Backup and Disaster Recovery • Add on • Windows recovery within minutes • Automate Enviroments

  19. Altiris – Backup and Disaster Recovery • Schedule back ups (ex: daily, monthly) • Specify files • Recovery points

  20. Altiris-Security • Security Options • Antivirus Not Offered • Part of IT Management Suite

  21. Altiris-Security • Add-On • EndPoint Protection • Benefits – Symantec AtiVirus

  22. Altiris– User State Management • Deployment • Patching • Remote Control

  23. Altiris – User State Management • Software Distribution • Reports • Monitoring

  24. Altiris – Help Desk • Symantec SeriviceDesk 7.0 • Single Point • Ticketing

  25. Altiris – Help Desk • Efficient Service • Self-Service Capabilities • Create and Edit Processes

  26. Altiris – Reporting • Many forms or Reports • From Different Programs

  27. Altiris – Reporting • Control • Better Service • Migration

  28. Altiris – System • Agents can be edit • Functions Disable

  29. Altiris – System • Restrictions • Network Users

  30. Altiris – Usability • Complex program to learn • Symantec Users

  31. Altiris – Usability • Symantec Training • Expensive • Additional Charges

  32. Altiris– Reliability • A well design program • Many forums • Database knowledge

  33. Altiris – Reliability • Great Customer assistant • Training

  34. Altiris – Performace • Not easy to set up • Much to Configure • Hardware

  35. Altiris – Performance • Reliable • Stable • Some errors

  36. Altiris – Supportability • Windows • Mac • Unix

  37. Conclusion • Altiris IT Automation • Kayesa Enterprise

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