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The Role of the Eye Care Liaison & Information Officer (ECLIO)

The Eye Care Liaison & Information Officer (ECLIO) provides timely support, emotional and informational, to individuals newly diagnosed with an eye condition. They bridge the gap between health and community services, offering ongoing assistance and referrals to various resources. This model provides equal opportunities, maintains confidentiality, and ensures user consultation throughout the process.

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The Role of the Eye Care Liaison & Information Officer (ECLIO)

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  1. The Role of the Eye Care Liaison & Information Officer (ECLIO) Debbie Keogh RNIB Leeds

  2. Information Prescription Resources • Intra-clinic pathway to detect likely beneficiaries from Info PX /CVI • Personal Information Form (PIF) • Directory of services/CD • Free access to a dedicated RNIB Information Prescription telephone service and single social services contact number • Support from an Eye Care Liaison & Information Officer

  3. The Eye Clinic Liaison & Information Officer • Front line service for people newly diagnosed with an eye condition • Patients who are eligible for registration as Sight Impaired or Severely Sight Impaired • People who are struggling with their vision on a daily basis • Support for Family members/carers

  4. The Eye Care Liaison & Information Officer (ECLIO) Objectives • Timely Support • Initial emotional support • Providing information • Using a person centred approach to visual disability • Availability • Providing a bridge between health and community services

  5. Principles • Equal opportunities for all • User consultation throughout the stages • Confidentiality maintained at all times • Support provided by the ECLIO is ongoing as and when required by the service user

  6. Referrals to the ECLIO • Eye Clinic • Community Eye Clinics • Hospital wards (Inpatients) • Voluntary organisations • Adult Social Care • Other hospital departments (e.g. Diabetic unit, Stoke Unit) • Self referrals

  7. Referrals from the ECLIO • Adult Social Care - Rehabilitation/ OT • Education Support Services • Employment services • Welfare Rights • Travel concessions • Voluntary Organisations (local & national)

  8. Involvement (short term) • First point of contact • Understanding the eye condition • Emotional Support • Listening skills • Safety • Working together to form a plan of care • Signposting

  9. Involvement (long term) • Continuous contact as required • Awaiting services or appointments • Reassurance (check appt dates) • Information • Continuing emotional support

  10. Advocacy • Changes to appointments • Confer with consultants • Requests letters of support

  11. The Eye Care Liaison & Information Officer RNIB Model Thank You

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