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Banking in a transforming economy

Explore the transformative impact of technology on the banking sector in India, including disruptive changes, improving operational efficiency, and enhancing customer experience.

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Banking in a transforming economy

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  1. Banking in a transforming economy IDRBT Foundation Day November 6, 2012

  2. Agenda Technology & disruptive change in banking A transforming India The future of Indian banking

  3. Agenda Technology & disruptive change in banking A transforming India The future of Indian banking

  4. Disruption in banking Banking sector early adopters of technology Minimise costs Improve operational efficiency Enable high-speed processing Allow data capture and data mining Improve customer experience with enhanced internal efficiency

  5. Developments post the year 2000 • Advent of retail banking • Growing presence of foreign banks • Emergence of a universal banking model • Banks and non banks competing to serve similar customer needs • Technology driven innovation in products and access to services • Focus shifting to inclusive banking

  6. Technology impact on banking post 2000 Infrastructure • RTGS (2004)1 • NEFT (2005)2 • Interbank Mobile Payments System (2010) • ATM installed base of over 100,000 (over 27% compounded growth from 2006 to 2012) • POS terminals over 700,000 1. Real time gross settlement system 2. National electronic funds transfer

  7. The disruptive power of technology ICICI Bank Share of transactions in 2012 Share of transactions in 2001 Branches 12% 94% ATMs 41% 3% Internet 35% 2% POS 7% - Call centre 1% 2% Mobile - 2%

  8. Technology is in a continuing state of flux From mainframe to minicomputer to desktop PC And now, mainframe in a pocket • Higher capacity and processing capability • Software to run the devices • Ability to connect through broadband and wireless • Mobility, new platforms and the ecosystems in handheld devices • New platforms such as for payments are now challenging the traditional bank channels

  9. The next wave: being connected • 2.25 bn (32%) of world population is online today, and 1.10 bn users are on 3G • Mobile internet is ramping up dramatically • 57 mn 3G users in China, y-o-y growth of 115% • 39 mn 3G users in India, y-o-y growth of 840% • Mobile internet now makes up 50% of internet traffic in India Source: KPCB • Out of 1.80 bn mobile users in China and India • One billion will go online in two years

  10. Connectivity in India .. Third largest internet user base Second largest mobile subscriber base • 100 mn internet users, 800 mn mobile subscribers • Broadband connectivity a catalyst • Consumers are becoming part of the cloud seamlessly without consciously realising it • Device costs will continue to drop • More and more capabilities would be available at lower costs .. would have a significant impact on banking

  11. Agenda Technology & disruptive change in banking A transforming India The future of Indian banking

  12. India’s current positioning • India in 2010 was at the juncture where China was in 2003 (E) - estimate Note: GDP is on nominal basis Source:IMF

  13. Rapid urbanisation India’s large metros in 2030: by GDP GDP USD bn India’s metros in 2030 will be as large as some countries were in 2005 Assuming an annual GDP growth of 8.0% between 2009-2018 and 7.0% between 2018-2030 Source: Mckinsey

  14. Resurgent rural India • Over 700 mn people across 600,000 villages • Rural growth supported by: • Changing characteristic of rural economy with reduced dependency on agriculture • Rising wealth creation with estimate of 40 mn middle & high income households by 2010

  15. Looking ahead: impact of per capita GDP growth Per capita GDP at US$ 2,500-4,000 Per capita GDP at US$ 1,500 -2,500 Per capita GDP at US$ 500 -1,500 Accelerating consumption cycle Per capita GDP < US$ 500 Demand for better living environment 2018-2021 • Increased affordability • Aspirations of a better lifestyle 2012-2017 • Limited aspirations • Low affordability 2002-2011 Early 2000

  16. Agenda Technology & disruptive change in banking A transforming India The future of Indian banking

  17. Technology for the masses 59% of India’s households avail of banking services Only 10% have life insurance < 1% have general insurance Only 2% have a credit card Only 13% have an ATM + Debit card The challenge is in banking 700 million people in 600,000 villages in close to 600 districts

  18. Channel innovation Driving scale and profitability • Opening and operating savings accounts • Easy KYC Smart cards • Used by branchless banking channels POS machines • Resource efficient branches Low cost branch • To bridge distance and ease transactions Low cost ATMs • For all banking operations • Steadily gaining traction Mobile phones

  19. Multi-Application Biometric Card Partner Interfaces Core Banking System Smart cards have simplified data capture Biometric Transaction Card • Biometric smart card for secure validation • Overcome distance by setting up service points close to customers • Most effective for the poor and uneducated

  20. Branch in a box • POS based solution offering banking transactions like balance enquiry, cash withdrawal, deposit • Cheque payment (with capability to display signatures for verification) • RTGS1/ NEFT2 • Can support transactions like pass book printing, opening of fixed deposits and bill payment • Low bandwidth • GPRS connectivity 1. Real time gross settlement system 2. National electronic funds transfer

  21. Unique identity number Preliminary KYC and wider acceptance • Instant identity verification • Basis for Know Your Customer • Build credit history • Improve service delivery to the poor • Customer management to avoid issues of over-leveraging

  22. Financial services for all • Direct payment of benefits such as NREGA, Social Security Pension schemes Subsidy transfer Payment ecosystem • Cashless payments through mobile wallets Credit • Account history from electronic transactions for data driven lending

  23. Customer engagement Customer acquisition and on-boarding Branches • Products that address needs of diverse customer segments • Strong distribution backing products • Development of new channels by leveraging technology • Consistency in experience across channels ATMs Online channels

  24. Customer engagement Servicing customers through the life cycle • Consistency of customer experience across channels of distribution • Analytics to understand and address customer needs across diverse segments • Development of banking history for underbanked and unbanked customers for cost effective credit Analytics

  25. In summary • Technology has transformed banking globally and in India • Technology adoption by Indian consumers is proceeding at dramatic pace • India itself has transformed and will transform even more in the years ahead • Technological innovation in India will lead the way for innovation in banking • Banks will use technology to attract and serve customers across the pyramid

  26. Thank you

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