1 / 7

Innovations in Case Management Systems

Innovations in Case Management Systems. Kelly Shuptrine Deputy Director Virginia Legal Aid Society kelly@vlas.org 434-455-3095. History. Virginia has 6 LSC-funded programs and 4 non-LSC funded programs

erelah
Download Presentation

Innovations in Case Management Systems

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Innovations in Case Management Systems Kelly Shuptrine Deputy Director Virginia Legal Aid Society kelly@vlas.org 434-455-3095

  2. History • Virginia has 6 LSC-funded programs and 4 non-LSC funded programs • In attempt to try to be more of an integrated, coordinated statewide system VLAS applied for a TIG grant in 2001 for 3 statewide projects

  3. TIG Projects • All programs using same client database software and moving to an ASP • Single statewide toll-free number for clients to call that routes them automatically to the right program • After hour scripts in 19 different subjects and 4 languages - over 19,000 scripts were accessed in 2005 (to listen to them call 434-528-4722 option 3)

  4. Final project • Improvement to our CMS to increase efficiency and make it easier to start new centralized intake/hotline hotlines • New Intake System • New Hotline System

  5. Goals • to design a user friendly system both for the intake workers to use and managers to maintain • add intake questions and advice into the software to speed the delivery and improve the quality and consistency of service to our clients

  6. Results • VLAS has been using this system for over a year • Other VA programs have recently installed it (version C) • Over 800 intake questions and over 800 FAQ’s built into the system and associated with either a Problem Code or a National Index Code • All users of Kemps Prime can upgrade to version C for only the cost of installation time; will get all the questions and advice included

  7. DEMO Kemps Caseworks Prime Version C New Intake and Hotline system

More Related