1 / 6

Mastering Communication and Interpersonal Skills in the Workplace

Explore effective communication methods and interpersonal relationship skills to enhance workplace dynamics. Learn to communicate clearly, be a proactive team player, and maintain professionalism. This unit emphasizes the importance of active listening and using standard protocols in various communication channels.

ericaw
Download Presentation

Mastering Communication and Interpersonal Skills in the Workplace

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. COMMUNICATION AND WORKING RELATIONSHIPS Unit 2

  2. Objectives • Describe effective communication skills. • Describe interpersonal relationship skills. D-110 Unit 2:Communication 02-1-D110-EP

  3. Communication Methods • Written • Hard copy resource order form • Dispatch log, shift briefing, general message form • Oral • Telephones, radio, face to face, group discussions • Electronic • Facsimile, email, electronic resource tracking system (ROSS) , teletype (TTY) D-110 Unit 2:Communication 02-2-D110-EP

  4. Communication Skills • Be clear and concise • Be professional • Be an active listener • Maintain situational awareness • Use standard protocols when using computer, radio, and telephone • Ask questions, if you don’t know D-110 Unit 2:Communication 02-3-D110-EP

  5. Interpersonal Relationship Skills • Professional Demeanor • Teamwork • Good Follower • Be Proactive • Personal Responsibility D-110 Unit 2:Communication 02-4-D110-EP

  6. Objectives • Describe effective communication skills. • Describe interpersonal relationship skills. D-110 Unit 2:Communication 02-5-D110-EP

More Related